Serving
Faith Kisilu
Acturial Science-Mathematical Proficiency
Nairobi
Summary
Results-driven tax administration and financial management professional with extensive experience in taxpayer ledger management, debt enforcement, compliance monitoring, and financial reconciliation. Currently serving at the Kenya Revenue Authority, with a strong track record in tax ledger validation, debt recovery strategies, audit liaison, and compliance. Possesses strong expertise in ledger reconciliation, tax account analysis, financial reporting, and debt portfolio management, combined with leadership capability in training staff, resolving audit queries, and strengthening internal controls. Recognized for delivering operational efficiency, improving data integrity of taxpayer accounts, and supporting revenue collection objectives.
Overview
21
21
years of professional experience
Work History
Revenue Officer – Financial Services -Banks Sector
Kenya Revenue Authority (KRA)
08.2023 - Current
- To support the implementation of tax compliance strategies by conducting compliance checks, returns reviews, and monitoring taxpayer obligations while ensuring adherence to regulatory frameworks, corporate governance principles, and organizational policies.
- Conduct compliance checks and tax returns reviews to ensure taxpayer compliance.
- Identify, track, and manage cases under compliance reviews and Revenue Enhancement Initiatives (REI).
- Maintain compliance registers and prepare reports on compliance activities.
- Recommend approvals for PIN cancellation, obligation deactivation/reactivation, stoppage, and return amendments.
- Respond to taxpayer enquiries, complaints, and support dispute resolution processes.
- Recommend approvals for registration and licensing of excisable goods and services.
- Analyze technical tax matters and escalate complex issues for legal interpretation.
- Prepare and submit tax assessments and demand notices for approval.
- Monitor key compliance performance indicators and support implementation of audit recommendations.
- Ensure compliance with ISO 9001:2015 standards, data security, and internal quality management systems.
- Contribute to departmental work plans, budgeting, procurement, and asset management planning.
- Support implementation of risk management, internal controls, and corruption prevention strategies.
- Promote corporate governance, ethical practices, and accountability within the unit.
- Maintain collaborative relationships with stakeholders to improve service delivery.
- Role Summary
- Key Responsibilities
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
Revenue Officer – Debt Management Unit
Kenya Revenue Authority (KRA)
05.2018 - 08.2023
- Responsible for management and validation of taxpayer ledgers, enforcement of tax debt collection strategies, reconciliation of tax accounts, and ensuring compliance with tax regulations. Works closely with audit teams and internal departments to maintain the accuracy and integrity of taxpayer financial records.
- Oversee taxpayer ledger validation and reconciliation to ensure accuracy of outstanding tax liabilities.
- Facilitate ledger cleaning through reconciliation and adjustment of taxpayer accounts to correct inconsistencies.
- Implement debt enforcement strategies, including issuance of demand notices, agency notices, and structured payment arrangements.
- Review taxpayer accounts for Tax Compliance Certificate eligibility and confirm outstanding liabilities.
- Support processing of tax waivers, debt settlements, and refund validations.
- Serve as liaison between the debt unit and internal/external auditors during compliance and audit reviews.
- Provide technical guidance and training to newly deployed officers on debt management procedures and ledger reconciliation processes.
- Monitor taxpayer compliance and recommend enforcement action where necessary.
- Role Summary
- Key Responsibilities
- Key Achievements
- Appointed Internal and External Audit Liaison Officer for the debt unit.
- Successfully resolved long-standing internal audit queries, improving audit compliance.
- Played a key role in improving taxpayer ledger accuracy through systematic reconciliation initiatives.
- Selected as a member of the Debt Manual Review Committee, contributing to policy improvement.
- Consistently achieved debt recovery and operational performance targets.
Assistant Manager
Transglobal Consultants
06.2017 - 03.2018
- Conduct financial audits to assess the accuracy and reliability of clients’ financial statements.
- Examine accounting records, financial statements, and supporting documents to ensure compliance with applicable accounting standards and regulations.
- Perform risk assessments to identify potential areas of financial misstatement or fraud.
- Evaluate the effectiveness of internal controls and financial reporting systems.
- Prepare audit working papers and documentation to support audit findings and conclusions.
- Assist in the preparation of audit reports and management letters for clients.
- Verify compliance with tax laws, financial regulations, and accounting standards such as International Financial Reporting Standards (IFRS).
- Conduct analytical procedures and substantive testing during audit engagements.
- Identify irregularities, errors, or non-compliance issues and recommend corrective actions.
- Participate in planning and execution of audit assignments under the guidance of senior auditors.
- Communicate audit findings to senior auditors, managers, and clients.
- Maintain confidentiality and professional ethics when handling client information.
- Support clients in improving financial controls, governance, and compliance processes.
- Ensure audit assignments are completed within deadlines and professional standards.
- Key Responsibilities
Accounts Assistant (Reliever)
SACDEP Kenya
01.2017 - 05.2017
- Assisted in budget preparation and financial planning.
- Managed accounts payable, creditor and debtor listings.
- Conducted bank reconciliations and ledger reviews.
- Ensured expenditure adhered to approved budget lines and controls.
- Prepared accounts documentation for external audits.
- Key Responsibilities
Accountant
Central Memorial Hospital
05.2016 - 01.2017
- Prepare and maintain accurate financial records for the hospital in accordance with accounting standards and internal policies.
- Manage accounts payable and accounts receivable, including processing payments to suppliers and monitoring patient billing and collections.
- Prepare monthly, quarterly, and annual financial reports for management review.
- Monitor and reconcile hospital revenue streams, including patient payments, insurance claims, and other medical service income.
- Ensure proper billing and invoicing for medical services provided to patients and insurance companies.
- Reconcile bank statements, cash collections, and hospital accounts to ensure accuracy.
- Assist in the preparation and monitoring of the hospital budget and track departmental expenditures.
- Maintain records of medical supplies, equipment purchases, and inventory-related financial transactions.
- Ensure compliance with tax regulations, financial policies, and healthcare financial reporting requirements.
- Support internal and external audits by preparing necessary financial documentation and reports.
- Analyse financial data to help management make informed financial and operational decisions.
- Monitor and control operational costs to improve financial efficiency within the hospital.
- Maintain confidentiality of financial and patient-related financial information.
- Collaborate with hospital departments to ensure accurate financial reporting and efficient financial management.
- Key Responsibilities
- Achievement
- Strengthened financial control systems, reducing reporting errors and improving financial accountability.
Accountant / Assistant Manager
Channia Transport Company Ltd
04.2005 - 10.2011
- Manage and maintain the company’s financial records, accounting systems, and financial reports.
- Handle accounts payable, accounts receivable, payroll processing, and bank reconciliations.
- Monitor transport operational expenses such as fuel, vehicle maintenance, and insurance.
- Assist in budget preparation, financial planning, and cost control.
- Ensure compliance with tax regulations, financial policies, and statutory reporting requirements.
- Provide executive administrative support to the General Manager and Director.
- Manage executive schedules, meetings, travel arrangements, and correspondence.
- Prepare management reports, presentations, and official documents.
- Maintain confidential company records and financial information.
- Facilitate communication between management, staff, and external stakeholders and support smooth company operations.
- Key Responsibilities
- Achievement
- Contributed to organizational growth from 1 bus to 36 buses within seven years through improved financial and operational management.
Education
Certificate - Strategic Management And Leadership
Kenya Institute Of Management(KIM)
Nairobi04-2026
Graduate Trainee -Cohort 1 - Graduate Trainee Coversion
Kenya School Of Revenue Administration
Nairobi12-2025
Masters - Tax Administration
Moi University
Eldoret12-2023
Bachelor of Commerce - Finance Option
Kenya College of Accountancy (KCA University)
Nairobi01-2015
Accounting - CPA-Final
Reward Institute
Thika11-2012
Diploma - Banking
Professional Development Services (PDS)
Thika11-1999
Skills
Ledger & Financial Management
Taxpayer Ledger Reconciliation & Cleaning
Debt Portfolio Management
Tax Account Validation & Analysis
Refund and Compliance Verification
Financial Statement Analysis
Leadership & Governance
Team Training & Capacity Building
Internal & External Audit Coordination
Compliance Monitoring
Policy Implementation
Interests
Timeline
Revenue Officer – Financial Services -Banks Sector
Kenya Revenue Authority (KRA)
08.2023 - Current
Revenue Officer – Debt Management Unit
Kenya Revenue Authority (KRA)
05.2018 - 08.2023
Assistant Manager
Transglobal Consultants
06.2017 - 03.2018
Accounts Assistant (Reliever)
SACDEP Kenya
01.2017 - 05.2017
Accountant
Central Memorial Hospital
05.2016 - 01.2017
Accountant / Assistant Manager
Channia Transport Company Ltd
04.2005 - 10.2011
Certificate - Strategic Management And Leadership
Kenya Institute Of Management(KIM)
Graduate Trainee -Cohort 1 - Graduate Trainee Coversion
Kenya School Of Revenue Administration
Masters - Tax Administration
Moi University
Bachelor of Commerce - Finance Option
Kenya College of Accountancy (KCA University)
Accounting - CPA-Final
Reward Institute
Diploma - Banking
Professional Development Services (PDS)