Kirigo Murage
People Operations Professional
Nairobi, Nairobi Province,30
Summary
I am a People-centered operations and People & Culture professional with a background in psychology and experience supporting recruitment, employee experience, program delivery, and stakeholder engagement in mission-driven and remote environments. Skilled in full-cycle recruitment support, onboarding, performance coordination, HR operations, policy implementation, and DEIB-aligned practices. Known for empathy, discretion, strong systems thinking, and the ability to balance people strategy with day-to-day operational execution in global contexts.
Overview
9
9
years of professional experience
Work History
Client Operations & Lead Management Specialist
Angaza Kenya Limited
Nairobi, Nairobi Province
06.2023 - 11.2025
- Supported recruitment-adjacent workflows by screening, tracking, and managing candidate and client pipelines using CRM systems
- Served as a primary point of contact for individuals, providing timely communication, follow-ups, and issue resolution with high discretion
- Maintained accurate records, reports, and documentation to support operational decision-making
- Collaborated cross-functionally to improve workflows, communication standards, and engagement outcomes
- Balanced high-volume operational tasks(1000+ clients) with a people-first, relationship-centered approach
- Managed cross-functional teams to drive business growth, fostering a collaborative work environment.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
Program Coordinator / Program Officer
Q-Initiative Kenya
Eldoret, Uasin Gishu
01.2018 - 05.2023
- Coordinated people-centered programs supporting staff, participants, and partners across diverse contexts
- Led onboarding-style orientations, workshops, and learning sessions to support engagement and success
- Supported performance tracking, reporting, and program evaluation aligned with equity-centered goals
- Served as a trusted and confidential resource for participants, navigating sensitive issues with empathy and care
- Contributed to policy-aligned documentation, reporting, and continuous process improvement
- Mentored 10 directors, managers and coordinators to improve program management.
- Negotiated with local and state officials to secure additional resources, enhancing program offerings 53% without exceeding budget.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
Writer & Research Contributor (Psychology & Social
Freelance-writers
Nairobi, Nairobi Province
02.2017 - 11.2020
- Brainstormed ideas to create useful content for clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Produced academic and non-fiction writing focused on psychology, equity, social justice, and human behavior
- Conducted research and synthesized best practices relevant to organizational development and people systems
- Tracked performance metrics and provided field reports.
- Created over 23 eye-catching and innovative pieces in 2020.
Education
Human Resources Management
Kenya Institute of Development Studies
Bachelor of Science - Counselling Psychology
Moi University
Eldoret 04.2001 -
Skills
People & Culture / HR Operations
- Full-cycle recruitment support & candidate screening
- Talent pipelines & employer branding
- HR policies & procedures
- Confidential employee support
Equity, Culture & Learning
- DEIB-aligned people practices
- Psychology-informed facilitation
- Conflict navigation & constructive dialogue
- Professional development coordination
- Staff surveys & feedback loops
- HRIS & CRM systems
- Google Workspace & documentation
- Remote collaboration across time zones
Operations management
Timeline
Client Operations & Lead Management Specialist
Angaza Kenya Limited
06.2023 - 11.2025
Program Coordinator / Program Officer
Q-Initiative Kenya
01.2018 - 05.2023
Writer & Research Contributor (Psychology & Social
Freelance-writers
02.2017 - 11.2020
Bachelor of Science - Counselling Psychology
Moi University
04.2001 -
Human Resources Management
Kenya Institute of Development Studies