Kiptum Kidombo
Financial Services
Nairobi,Nairobi
Summary
An experienced business executive specialized in banking, payments, remittances and digital channels; bringing a wealth of expertise in sales strategy, transformational leadership and use of data analytics to achieve growth and service excellence. Also a professional coach who leverages leadership acumen to mentor aspiring young leaders to realize their full potential. Skill and proficiency extend to strategic planning and execution, building high performing teams, stakeholder engagement and crisis resolution. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Vice President – East Africa
Flutterwave
07.2023 - Current
- Responsible for the Enterprise merchant growth, TPV/C and Revenue goals for Kenya, Tanzania, Uganda and Rwanda.
- Collaborating with executive leadership team members on long-term strategic planning that seeks to ensure sustainable success for the company.
- So far secured vital partnerships with industry players, enhancing company reputation and expanding market reach.
- Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
- Represented organization at industry conferences and events.
Country Director – Kenya & Tanzania
Chipper Cash
09.2020 - 06.2023
- Led operations up to and including partnerships, strategic planning, revenue streams and licensing/regulatory affairs.
- Ensured compliance with CBK and BoT regulations through thorough documentation practices, timely reporting submissions and application for requisite licenses.
- Championed the people agenda for Africa and developed an engagement strategy that resulted in HR policy changes and a new wellness program.
- Formed strategic partnerships and connected with potential clients to drive business development in preparation for market-relaunch
Country Manager
Betway Kenya
09.2018 - 09.2020
- Grew total wagers and operational revenue 5X in the first 18 months
- Ensured regulatory compliance by working closely with legal advisors and government agencies.
- Enhanced internal communication systems by implementing regular meetings/updates across departments.
- Increased market share by developing and implementing effective sales strategies.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Aligned marketing campaigns with overall business goals to increase awareness of products/services among target audiences.
Head of Digital & Transaction Banking
Sidian Bank
02.2018 - 09.2018
- Responsible for ensuring the bank plays a leading role in customer transaction experience through digital channels and payments solutions driven by technology
- Oversaw innovation, project design and implementation, strategic partnerships, and business development.
- Improved mobile app performance, enhancing user experience through regular updates and bug fixes.
- Mentored junior digital banking team members, fostering professional growth and ensuring the consistent delivery of quality work.
- Led digital innovation initiatives and acted as main point of contact for leadership, technology, product management, analytics, finance and external vendors.
Head, Digital Financial Services
Family Bank Limited
09.2016 - 01.2018
- Responsible for driving business growth in Digital Financial Services achieving a 70% migration from physical to digital channels
- Oversaw four key business units and achieved significant growth in transactions, non-funded income, and deposit mobilization for the bank
- Launched new products and established payment partnerships.
- Demonstrated leadership skills in managing projects from concept to completion e.g. PesaPap mobile banking and internet banking App, agency banking countrywide expansion, lauch of VISA cards and mVISA QR code payment solution
- Developed strong communication and organizational skills through working on group projects.
Revenue Strategy Work-Stream Lead
Family Bank Transformation Program by McKinsey
10.2016 - 06.2017
- In charge of strategy formulation and implementation of revenue generation initiatives within the bank's transformation journey
- Worked with a team of initiative owners across the organization.
Head of Consumer Banking
Family Bank Limited
04.2013 - 09.2016
- Responsible for implementing and sustaining strategic areas of the bank's overall strategy i.e. employee banking, retail sales, and platinum banking.
- Achieved significant loan book growth building the most profitable department of the bank in the first two years in the role.
- Developed the platinum banking concept, launched and grew the customer base for the bank's high value customers
- Demonstrated leadership skills in managing projects from concept to completion.
Branch Manager
Family Bank
09.2011 - 04.2013
- In charge of the bank's flagship branch
- Turned around the unit and achieved significant profit growth
- Aligned branch teams to key result areas and provided in-house training.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Retail Sales Manager
Credit Bank Limited
10.2010 - 09.2011
- Developed and implemented a personal banking model, sales strategy, and structure
- Implemented a turn-around strategy for a loss-making branch.
Area Sales Manager
KCB Bank
04.2008 - 10.2010
- Led the retail sales agenda across multiple branches in different regions
- Worked on the launch of Bankika, a youth banking proposition.
Sales Manager
Barclays Bank of Kenya
09.2006 - 04.2008
- In charge of sales at the Hurlingham Branch.
Education
Global Diploma: Professional Coaching -
06.2024
MBA - Strategic Management
12.2014
Bachelor of Commerce - Marketing
12.2007
Diploma - Management Information Systems
09.2004
High School Certificate
11.2000
Skills
- Strategic planning
- Crisis Management
- Digital Transformation
- Global Operations
- New Business Development
- Sales Growth
- Employee Coaching
- Process Improvement
- Contract Negotiation
- Media Relations
Affiliations
- Association of FinTech’s in Kenya (AFIK) - Board Member/Director
- Institute for the Management of Information Systems - UK
- Karen Country Club
- Nakuru Golf Club
- Royal Nairobi Golf Club
- The Laibon Society
Thought Leadership Engagements
- Digital and Technology Week, December 2023; Panelist
- Africa e-Digital Connect Summit, November 2023; Speaker
- Africa Fintech Summit, February 2022, Africa’s Digital Payments Race, Nairobi, Kenya
- Safaricom One Innovation Week, 2021; Panelist
- CIO East Africa Fintech Summit, May 2019, Payments Innovation for the Gaming Industry, Nairobi, Kenya
- Seamless Africa, March 2019, Digitization of Payments and How it is Driving Competition in Africa, Cape Town, South Africa
- Seamless East Africa, September 2018, Creating and Securing your Digital Identity, Harnessing the P2P Payments Opportunity, Nairobi, Kenya
- Seamless Africa, March 2018, Staying Competitive in P2P, Cape Town, South Africa
- Seamless East Africa, September 2017, Answering the Call for Payments Innovation, Nairobi, Kenya
- Future Banking Summit East Africa | Flemming, June 2017, Adoption and Drive of Payments Anywhere, Any platform, Any channel: East Africa Context, Nairobi, Kenya
- Africa Mobile & Digital Banking Summit, March 2017, New Age Banking Models, Omni-channel Banking Platform and Cybersecurity, Nairobi, Kenya
References
- Dr. David Thuku, Executive Coach & former MD & CEO, Family Bank
- Mrs. Catherine Muraga, Managing Director, Microsoft ADC
- Ms. Laura Chite, Board Director, Communications Authority of Kenya
Hobbies
I regularly cycle to keep fit, golf to network and collect art from little known artists for my home and online gallery.
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Senior Vice President – East Africa - Flutterwave
07.2023 - Current
Country Director – Kenya & Tanzania - Chipper Cash
09.2020 - 06.2023
Country Manager - Betway Kenya
09.2018 - 09.2020
Head of Digital & Transaction Banking - Sidian Bank
02.2018 - 09.2018
Revenue Strategy Work-Stream Lead - Family Bank Transformation Program by McKinsey
10.2016 - 06.2017
Head, Digital Financial Services - Family Bank Limited
09.2016 - 01.2018
Head of Consumer Banking - Family Bank Limited
04.2013 - 09.2016
Branch Manager - Family Bank
09.2011 - 04.2013
Retail Sales Manager - Credit Bank Limited
10.2010 - 09.2011
Area Sales Manager - KCB Bank
04.2008 - 10.2010
Sales Manager - Barclays Bank of Kenya
09.2006 - 04.2008
Certified Professional Coach, CDI Africa - Global Diploma: Professional Coaching,
University of Nairobi - MBA, Strategic Management
University of Nairobi - Bachelor of Commerce, Marketing
Multimedia University - Diploma, Management Information Systems
Lenana School - , High School Certificate
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