Kiprono Victor
Rift Valley
Summary
Experienced Claims and Underwriting Officer with over 5 years of experience in insurance industry. Excellent reputation for resolving problems and improving customer satisfaction. Facilitates claims processing by cultivating productive relationships with stakeholders. Adept at following up on claims, managing files and auditing records. Blends analytical and administrative acumen throughout investigations and recommendations. Well-organized and proactive with strong communication, planning and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims and Underwriting
AMS Insurance Brokers Ltd
12.2019 - Current
- Served as a subject matter expert in claims, providing guidance to other departments on best practices and industry insights.
- Improved customer satisfaction rates by addressing escalated claims promptly and professionally.
- Conducted thorough investigations into disputed claims, gathering necessary documentation and evidence for accurate resolution.
- Promoted a positive work environment by fostering open communication channels between team members and encouraging collaboration.
- Coordinated cross-functional teams to resolve high-stakes claims involving multiple parties or policyholders.
- Reduced claim turnaround time by closely monitoring team performance and providing regular feedback.
- Managed relationships with external service providers such as adjusters, assessors, or advocates to facilitate efficient claim resolutions.
- Maintained precise record-keeping practices, ensuring all files were organized and easily accessible for reference when needed.
- Negotiated favorable settlements with insurance providers, protecting company interests and minimizing losses.
- Leveraged data analytics tools to identify patterns in claims data that informed strategic decision-making processes.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Increased department productivity, prioritizing tasks effectively and meeting strict deadlines consistently.
- Improved underwriting efficiency by streamlining processes and implementing new software tools.
- Supported claims resolution efforts by providing accurate documentation related to policy terms, conditions limits, and exclusions.
- Developed comprehensive training materials to improve overall understanding of underwriting principles among staff members.
- Continuously updated knowledge of industry trends, regulations, and market dynamics to inform underwriting decision-making and maintain a competitive edge.
- Achieved high customer satisfaction by providing prompt responses and clear communication throughout the underwriting process.
- Maintained compliance with industry regulations, conducting regular audits on underwriting files and procedures.
- Mentored junior underwriters, sharing expertise and knowledge to foster professional growth within the team.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Analyzed data to identify trends and predict future insurance needs.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Education
High School Diploma -
Tenwek High School
Bomet, KenyaDiploma In Insurance - Insurance And Risk Management
College of Insurance
Nairobi, Kenya12.2025
Bachelor of Business And Information Technology - Business Administration With IT
Technical University of Mombasa
Mombasa, Kenya09.2022
Skills
- Business Forecasting
- Intelligence Gathering
- Problem-solving abilities
- Planning and Organization
- Claims Processing
- MS Office Suite
- Team Management
- Claims analysis
- Data Visualization and Presentations
- Tableau
- Data Analysis
- Time Management
- Risk Assessment
- Written Communication
- Natural Language Processing
- Machine Learning
- Python Programming
- SQL Databases
Certification
- Data Science, Explore AI - 22/09/2023 - 13/05/2024
Timeline
Claims and Underwriting
AMS Insurance Brokers Ltd
12.2019 - Current
High School Diploma -
Tenwek High School
Diploma In Insurance - Insurance And Risk Management
College of Insurance
Bachelor of Business And Information Technology - Business Administration With IT
Technical University of Mombasa
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