Kiplagat Kipkosgey Tony
Summary
Results-driven IT professional with a Bachelor of Business Information Technology, skilled in optimizing technological resources. Led projects that enhanced system performance and streamlined operations, boosting business efficiency. Committed to advancing innovation within a forward-thinking organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Topnotch Gadget Solutions ltd
01.2025 - Current
- Leading ICT Projects: Planning and managing major It projects
- Managed and monitored network infrastructures to maintain operational integrity
- Managed hardware and software, conducting regular performance checks
- Oversaw daily operations, ensuring smooth company functionality
Intern
Kenya Revenue Authority
06.2023 - 12.2024
- Implemented network security protocols that minimize cyber threats by 30%, and spearheaded the transition to cloud-based solutions, leading to a 20% reduction in operational cost.
- Successfully managed and maintained the organization's IT infrastructure, ensuring 90% uptime across critical systems.
- Network Management and Support: Maintained and monitored Local Area Network (LAN) and Wide Area Network (WAN) configurations to ensure smooth and secure connectivity between KRA systems.
- IT Infrastructure Management: Managed server rooms and network hardware, ensuring proper integration and performance of network systems.
- Provided first-level technical help to diagnose and address network issues.
- Network Security Administration: Implementing fundamental security procedures such as firewall administration, monitoring unwanted access, and responding to possible cybersecurity threats.
- Documentation and Reporting: Maintained records of network setups, incidents, and resolutions, while updating IT infrastructure documentation to support team efforts.
- Collaboration and Training: Working with senior IT workers to improve skills, attending training sessions, and contributing to new network infrastructure initiatives.
ICT Technician
Futuretech Computer Solutions Ltd
01.2021 - 04.2023
- Successfully developed a tiered support system and led a user support campaign, resulting in 90-95% first-call resolution and a 25-30% reduction in system downtime for over 500 users.
- Managed software update projects for 120+ devices, strengthening security and optimizing network performance.
- Led a software upgrade campaign for 100+ devices, leading to a 25% decrease in issues and increased system security.
- Performed weekly maintenance on over 25 hardware items, enhancing equipment life by 30% and lowering replacement costs by 10%.
- Conducted weekly maintenance on 30 units, extending equipment lifespan by 20% and reducing replacement expenses by 15%.
Data Entry Clerk
Chelengu Farmars Association
07.2020 - 08.2020
- Collected and updated data for 500+ dairy farmers on Milk Point Of Sale system, ensuring data accuracy and enhancing traceability of milk production.
- Entered data into management software for accurate record-keeping.
- Reviewed documents for errors and ensured data integrity.
- Maintained organized files to support efficient data retrieval.
Attachment
Moi Teaching Referral Hospital
05.2019 - 08.2019
- Delivered technical support to over 300 users, consistently resolving 90% of issues on the first contact, which reduced system downtime by 25%.
- Configured and installed 20 network systems, enhancing connectivity and operational efficiency for 150 users.
- Managed and executed software updates on over 120 devices, enhancing security and functionality while reducing software-related issues by 20%.
- Performed daily checks on over 40 ward computer systems, ensuring 98% system uptime and minimizing disruptions to essential services.
- Diagnosed and resolved 30 network issues monthly, resulting in 35% reduction in overall downtime through accurate reporting of hardware damages.
- Performed maintenance and repairs on 25 hardware units weekly, extending equipment life by 15% and decreasing replacement costs by 10%.
- Supported ICT department operations.
Enumerator
2019 Population Census (KNBS)
08.2019
- Collected and verified data from 1,000+ households, ensuring accuracy of national datasets for planning and resource allocation with 98% accuracy rate.
- Gathered demographic information during the nationwide population census to ensure comprehensive data collection.
- Conducted interviews to gather accurate information from residents.
- Verified data entries for consistency and accuracy in reporting systems.
Education
Bachelor - Business Information Technology
South Eastern Kenya University
Kitui12-2020
High School -
Bartolimo Boys Hih School
Baringo11-2015
Skills
- Cybersecurity management
- Security implementation
- Incident response
- Security strategy
- Risk management
- Firewall configuration
- Network setup
- TCP/IP networking
- Routing and switching
- Cloud computing
- Azure
- AWS
- Google Cloud
- PaaS
- Troubleshooting
- Process improvement
- Strategic planning
- IT governance
- Device management
- Cross-platform management
- Team leadership
Certification
- Certificate in Network Support and Security (Cisco)
- Certificate in Cybersecurity and Emerging Technologies Awareness Training (ICT Authority)
- Certificate in IT Governance (ICT Authority)
- Certificate in ICT Network (ICT Authority)
- Certificate in System Administration and IT Infrastructure Services (Google)
- Certificate in Cybersecurity Essentials (Kenyatta University)
References
- Mrs. Loice Baraza, Supervisor, Kenya Revenue Authority, loice.baraza@kra.go.ke, +254721949563
- Dr. Sedina Misango, Chairperson, School of Computing and IT- South Eastern Kenya University, sedinamisango@gmail.com, +254711800806
- Robinson Rotich, Manager, Futuretech Computer Solutions Ltd, robinsonrotich97@gmail.com, +254727987654
Languages
- English
- Kiswahili
- Native Kalenjin
- English
- Kiswahili
Passion
Dedicated to leveraging technology to improve organizational efficiency. Skilled at technical problem solving, dedicated to continuous learning and focused on driving technology progress in dynamic environments.
Timeline
Manager
Topnotch Gadget Solutions ltd
01.2025 - Current
Intern
Kenya Revenue Authority
06.2023 - 12.2024
ICT Technician
Futuretech Computer Solutions Ltd
01.2021 - 04.2023
Data Entry Clerk
Chelengu Farmars Association
07.2020 - 08.2020
Enumerator
2019 Population Census (KNBS)
08.2019
Attachment
Moi Teaching Referral Hospital
05.2019 - 08.2019
Bachelor - Business Information Technology
South Eastern Kenya University
High School -
Bartolimo Boys Hih School