KIPKORIR ZADOCK
Software Developer
Nairobi, Nairobi Province
Summary
A results-driven Software Developer with strong experience in SaaS development and operations, focused on building secure, scalable, and high-performance systems. Proficient in C#, .NET, API development, cloud computing (AWS), BPM workflow automation, and CI/CD pipelines, with hands-on experience using Selenium and Postman. Experienced in applying AI-assisted development and automation tools to improve productivity, accelerate debugging, enhance testing workflows, and support smarter decision-making within software systems. Backed by solid cybersecurity expertise, including Cisco Ethical Hacking and Network Security certifications, as well as AWS Cloud Practitioner certification. Highly skilled in troubleshooting complex systems, optimizing database performance, and enforcing security best practices. Passionate about leveraging automation, cloud technologies, and AI-driven solutions to drive operational efficiency and deliver reliable, business-critical software.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Software Developer
Abno Softwares International
Nairobi
02.2023 - Current
- Developing scalable and maintainable applications using C# and the .NET framework. Solving complex business challenges with efficient, tailored software solutions.
- Designing and developing robust APIs: To enable seamless integration and communication between systems, focusing on architecture, documentation, and performance.
- Provide level 2 support: To client facing application issues raised by level 1 support analysts.
- Utilize tools such as Microsoft SQL Server to troubleshoot issues raised by clients.
- Communicated actively with stakeholders regarding ticket status and resolutions.
- User Acceptance Testing: Coordinate and sought approvals for User Acceptance Tests (UATs) to validate the supportability of delivered solutions
- Database Management: Work with databases like Microsoft SQL or MySQL to design efficient schemas, optimize queries, and ensure data integrity. Implement data models and manage database migrations as needed.
- API Development: Design, implement, and maintain RESTful APIs using .NET frameworks.
- Performance Optimization: Identify performance bottlenecks in API endpoints and database queries. Optimize code and database queries for improved response times and scalability.
- Security: Implement security best practices to protect application against common threats such as SQL injection, Cross-Site Scripting (XSS), and Cross-Site Request Forgery (CSRF). Authenticate and authorize methods and API requests using techniques like JWT tokens or OAuth.
- Testing and Debugging: Write unit tests and integration tests to ensure the reliability of the applications. Debug issues reported in production environments and provide timely resolutions.
- Collaboration: Collaborate with frontend developers, product managers, and other stakeholders to understand requirements, provide technical insights, and deliver solutions that meet business objectives. Participate in code reviews and provide constructive feedback to peers.
- Designing and implementing BPM workflows using Camunda.
Customer success Engineer
Abno Softwares International
Nairobi
11.2022 - 01.2023
- Partnered with project team members to identify and quickly address problems in the ERP systems.
- On site implementation of software purchased by the customers i.e university ERP systems.
- Resolved customer complaints while prioritizing customer satisfaction.
- Follow up and reporting on tickets escalated to the team lead
- Testing system functionality of the new patch of ERP before deployment into production environments.
- Updated daily issue logs and means of tracking client service progress and provision on the PMIS.
- Communicated and advise technical account managers on customer needs based on customer interactions and requests.
- Assessed clients training needs, escalated and advised department in compliance with standard operating procedures set out.
- Recommended business process improvements in line with products and customer journey as per interactions with clients.
- Conducted periodic system audits of modules that the clients have acquired.
- Responded promptly and professionally to incoming customer queries by telephone, emails, live chats and ticketing systems.
- Led training sessions for customers, improving their understanding of product features and capabilities.
Information Technology Support
County Government of Bomet
Bomet
05.2021 - 08.2021
- Assisted with installation and upgrading of software to meet changing team needs.
- Solved network and internet issues for both wired and wireless systems.
- Completed minor repairs with minimal oversight to restore equipment function.
- Troubleshot issues in computers and equipment to keep devices operational.
Education
Bachelors of Science - Computer Science
University of Embu
Nairobi09.2022
Skills
- Customer Focus & Interpersonal Skills: Demonstrated ability to effectively communicate with stakeholders and provide exceptional customer service
- SaaS Operations
- Incident & Problem Management: Proficient in managing incidents and problems, conducting root cause analysis, and implementing corrective actions
- Technical Expertise: Strong knowledge of software, hardware, systems administration, and network technology
- Business Applications: Extensive experience with business applications and enterprise systems, providing technical support and administration
- Process Orientation: Detail-oriented and focused on documenting and improving processes to enhance operational efficiency
- Conflict Resolution: Skilled in persuasive communication and conflict resolution, fostering cooperation and collaboration among diverse teams
- Programming Languages: C#
- Libraries/Frameworks: NET
- Framework Databases: SQL, Mysql
- BPM workflow: Camunda
- Problem-solving
- Programming
- Object-oriented programming
- Software development
- Testing and debugging
- Git proficiency
- API integration
Certification
- AWS Certified Cloud practitioner - AWS
- Technical support fundamentals - Google
- Introduction to cyber security - CISCO
- Networking basics- CISCO
- Network Security- CISCO
- Ethical Hacker- CISCO
- Cyber security fundamentals-IBM
- Cybersecurity and Emerging Technologies Awareness Training-ICT Authority and IBM.
- Cloud and Network security - Cyber Shujaa.
- Others:
- Peer counselling - University of Embu.
- Bible study group leader- Christian Union University of Embu.
- YCS chief advisor- YCS-Kericho Diocese.
- Environmental Club - University of Embu.
- Humanity work – Kenya Red cross.
Languages
English
Native or Bilingual
Timeline
Software Developer
Abno Softwares International
02.2023 - Current
Customer success Engineer
Abno Softwares International
11.2022 - 01.2023
Information Technology Support
County Government of Bomet
05.2021 - 08.2021
Bachelors of Science - Computer Science
University of Embu
References
- MR. VICTOR GACHENGE, Software Developer, ICT Authority, Nairobi, Nairobi, +254708819500
- MR. BETT GILBERT, Wireless Implementation Engineer, Jiji Fiber Limited, Nairobi, Nairobi, +254797596663
Others
- Peer counselling - University of Embu.
- Bible study group leader - Christian Union University of Embu.
- YCS chief advisor - YCS-Kericho Diocese.
- Environmental Club - University of Embu.
- Humanity work - Kenya Red Cross.
Personal Information
Title: Software Developer