KIOKO MUTUKU
Nairobi
Summary
Results-driven Operations Officer and Restaurant Supervisor with strong leadership and operational management experience. Skilled in supervising teams, managing daily operations, ensuring compliance, and delivering high standards of customer service. Proven ability to improve efficiency, maintain regulatory compliance, and support organizational growth.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
Work History
Operations Officer
Automotive doctor garage limited
Nairobi
10.2025 - Current
- Supervise daily garage operations and coordinate workflow
- Ensure operations are carried out efficiently and cost-effectively
- Monitor inventory levels and manage procurement of materials
- Oversee staff scheduling and performance management
- Ensure compliance with industry regulations and safety standards
- Prepare operational reports and monitor performance indicators
- Improve systems, processes, and service delivery standards
- Handle customer service concerns and ensure client satisfaction
Restaurant Supervisor
L'amour lounge
Kitui
08.2023 - 09.2025
- Supervised daily restaurant operations, ensuring compliance with health and safety standards, enhancing overall guest experience.
- Trained and mentored new staff, fostering a collaborative work environment that improved team performance and service quality.
- Managed inventory levels through regular audits, reducing waste and ensuring optimal stock availability for peak service times.
Operations Officer
Kitui county textile centre
Kitui
06.2020 - 07.2023
- Assisted with the development of operational plans and procedures.
- Maintained relationships with key stakeholders including customers, suppliers, partners.
- Coordinated with other departments such as sales and marketing in order to deliver better services.
Education
Bachelor of Science - Chemistry
Meru University of Science And Technology
Meru, Kenya 09.2015 - 11.2019
Voo Secondary School
Kitui, KenyaSome College (No Degree) - Computer Applications Development
Jubilee College
Kitui, Kenya Skills
- Operations Management
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Staff Training & Scheduling
- Inventory & Stock Control
- Compliance & Risk Management
- Cash Handling & Financial Reconciliation
- Food Safety & Hygiene Standards
- Report Writing & Documentation
- Budget Monitoring & Cost Control
- Communication & Interpersonal Skills
Timeline
Operations Officer
Automotive doctor garage limited
10.2025 - Current
Restaurant Supervisor
L'amour lounge
08.2023 - 09.2025
Operations Officer
Kitui county textile centre
06.2020 - 07.2023
Bachelor of Science - Chemistry
Meru University of Science And Technology
09.2015 - 11.2019
Voo Secondary School
Some College (No Degree) - Computer Applications Development
Jubilee College