Kimutai C Joan
Summary
A versatile professional with a journalism background and extensive experience in sales, marketing, customer service, and administration. Seeking a role where my diverse skill set can contribute to organizational success, combining effective communication, marketing acumen, customer-centric approach, and strong administrative capabilities.
Overview
6
6
years of professional experience
Work History
Sales Consultant Safaricom
Ideologie limited
02.2024 - Current
- Acquire new enterprise customers while nurturing relationships with existing clients to ensure long-term business partnerships.
- Recommend and pitch Safaricom's enterprise solutions, such as voice, data, cloud solutions, and Internet of Things (IoT) technologies, ensuring they align with the client's strategic goals.
- Prepare and deliver customized proposals and presentations to potential clients, highlighting the benefits and value propositions of Safaricom's services for their specific business needs.
- Build and manage a healthy sales pipeline, ensuring effective follow-up, and closure of deals. Track sales activities, and maintain accurate records in the CRM system
- Meet or exceed sales targets and quotas, contributing to the growth and success of the Enterprise Business Unit.
- Provide ongoing support to clients after the sale, addressing any issues, ensuring customer satisfaction, and identifying opportunities for upselling or cross-selling additional services.
- Collaborate closely with technical teams, customer support, and marketing to ensure the seamless delivery of services and customer satisfaction.
Customer Care Agent
Robisearch Limited
01.2023 - 01.2024
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved and record that on ERP
- Gather customer feedback from all installations and supports done daily by technicians
- Following up on possible deals and closing deals with clients
- Attend all company events and conferences as per stipulated timetables
- Identify business opportunity by identifying prospects and evaluating their position in the industry: researching and analyzing sales options
- Updating calls and deals on the ERP Daily
- Sell products by establishing contact and developing relationships with the prospects; recommending solutions
- Conduct demos, client training and follow ups
- Maintaining quality service by establishing and enforcing organizational standards
- Understand and adhere to the escalation process
- Organizing/ attending events and product exhibitions
- Updating databases and using a customer relationship management (CRM) SYSTEM
- Conducting research and analyzing data to identify and define audiences
Sales and Marketing
Sleek Technologies Limited
10.2020 - 06.2021
- Research on the potential leads in the market
- Engaging potential customers through phone calls and emails
- Determining customer needs in the market and offering the best service solutions
- Close sales and lead the customer in the purchase process
- Resolving customer problems and complains by clarifying the issue and explaining the best solution and doing the follow up on the cases
- Keeping accurate contact of customers engaged for easy follow up and execution
- Building trust in the brand by responding efficiently to the customer needs in the market
- Solving 5 to 10 emerging issues in the market daily or escalate it to other teams concerned
Editorial Intern
Mediamax Network Limited
05.2019 - 08.2019
- News writing
- News gathering
- Script writing, translating and editing
- Scripting, Translating and voicing commercials for the station
- Reporting from field
- Cohosted in a gospel show
- Did health features
- Produced daily cooking tips
- Wrote stories published in K24 Television website
- Uploaded stories in Emoo Fm website
Education
DIPLOMA - JOURNALISM
MULTIMEDIA UNIVERSITY OF KENYA
12.2020
CERTIFICATE - MICROSOFT OFFICE SUITE
NAIROBI INSTITUTE OF BUSINESS STUDIES
05.2018
KENYA CERTIFICATE OF SECONDARY EDUCATION -
ST ALPONSUS MUTEI GIRLS
01.2017
Skills
- Good Communication skills
- Excellent customer care skills
- Analytical thinking
- Task prioritization
- Creative thinking
- Problem solving
- Video and audio editing
- Graphic design and layout
Timeline
Sales Consultant Safaricom
Ideologie limited
02.2024 - Current
Customer Care Agent
Robisearch Limited
01.2023 - 01.2024
Sales and Marketing
Sleek Technologies Limited
10.2020 - 06.2021
Editorial Intern
Mediamax Network Limited
05.2019 - 08.2019
DIPLOMA - JOURNALISM
MULTIMEDIA UNIVERSITY OF KENYA
CERTIFICATE - MICROSOFT OFFICE SUITE
NAIROBI INSTITUTE OF BUSINESS STUDIES
KENYA CERTIFICATE OF SECONDARY EDUCATION -
ST ALPONSUS MUTEI GIRLS
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