KIMATHI NJUKI MUKUNGI
ICT Support Manager
NAIROBI,Nairobi
Summary
Dynamic and creative professional with extensive expertise in Information Communications Technology, Computer Science, and Networking, complemented by a strong background in program administration. Exceptional collaborative and interpersonal skills facilitate the successful management of complete design processes, from conceptualization to delivery. Proven ability to foster strong client relationships while ensuring efficient customer service delivery enhances overall project success. Committed to leveraging technical knowledge and interpersonal strengths to drive innovation and exceed organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICT Support Manager
ALPHACORE PETROLEUM
11.2024 - Current
- Monitoring daily operations, including server hardware, software and operating systems.
- Guided internal customer support initiatives to ensure seamless daily operations of server hardware and software.
- Spearheaded web development projects to create marketing avenues and link the company with potential customers.
- Engineered network disaster recovery plans and security surveillance to mitigate technology risks.
- Integrated SEO strategies into the company’s business outlook to optimize digital presence.
- Organizing and maintaining company inventory and financial report, including profit and loss and other incidentals.
- Track and maintain records of the company to keep track of all transactions for better bookkeeping and financial decisions.
ICT Manager
META COLLEGE
11.2023 - 11.2024
- Organized training and mentorship on the latest network technologies which greatly increased performance and readiness.
- Empowered trainees through mentorship and instruction on network technology, Microsoft packages, and digital marketing.
- Orchestrated system audits and updates to maintain optimum network performance and security standards.
- Resolved internal customer support requests with a focus on professional and timely delivery.
Deputy ICT Manager
RESH INVESTMENT LTD
10.2022 - 09.2023
- Steered network maintenance efforts, achieving a 30% reduction in system downtime through proactive upgrades.
- Strengthened security posture by 40% through the deployment of advanced endpoint and firewall solutions.
- Authored comprehensive technical documentation to ensure ISO/IEC standard compliance.
- Directed technical instruction for colleagues to optimize computer and network usage.
- Troubleshooting system issues and conducting preventive maintenance on ICT equipment.
Assistant ICT Support Manager
SOYAMA HOLDINGS LIMITED
08.2021 - 07.2022
- Provide technical support and assist in IT systems including the management information system, resolving network connectivity problems, installation and configuration of software and hardware components.
- Project assistance such as system upgrades, systems implementations and networking infrastructure enhancements by collaborating with other team members and stakeholders to achieve project objectives.
- Evaluate network performance and find ways to improve them by using the latest tools.
- Working with vendors to get needed equipment for the networks and systems.
- Maintain and monitor for potential risks and problems with computer and network systems.
- Help with data backups and disaster recovery planning.
Trainer
AJIRA DIGITAL
10.2020 - 06.2021
- Facilitated access to digital business opportunities by training workers on online market navigation.
- Mentored individuals on work readiness, focusing on professional attitudes and technical skill acquisition.
- Produced high-impact training materials and presentations for diverse learning groups.
- Creating materials and presentations for training and reports.
Field Technician
WEEE CENTRE
09.2019 - 07.2020
- Repair and maintenance of laptops in Marsabit County in over 200 public primary schools.
- Instructed over 200 public primary school ICT teachers on the navigation of laptops, tablets, and digital tools.
- Creating and maintaining inventory which may include hardware, software and various items such as laser printer cartridges and peripheral equipment.
- Coordinated with various IT departments to achieve large-scale project objectives within Marsabit County.
- Analyze returned equipment to determine if it is eligible to be reissued, utilized for parts, or if it should be recycled.
- Configured hardware and peripheral equipment to established standards for immediate classroom usability.
Technician and Trainer
Digital Literacy Program – Government of Kenya
08.2017 - 06.2019
- Facilitate the setup and maintenance of over 400 laptops and 1500 digital tablets for teachers and learners.
- Demonstrated the functionality of Management Information Systems (MIS) to both teachers and learners.
- Provide technical support for computer systems and network.
- Troubleshooting technical and operational issues.
- Creating and maintaining inventory which may include hardware, software and wireless devices.
- Developed orientation materials to guide staff on the use of hardware and wireless operating systems.
- Installation, configuration and ongoing usability tuning of desktop computer peripheral equipment and software within established standards and guidelines.
ICT Technical Support Internship
Maua Methodist Hospital
12.2016 - 05.2017
- Computer and accessories troubleshooting, servicing and repairing as well as the preventive maintenance.
- LAN and its administrative, troubleshooting and maintenance.
- Computer disassembling and assembling computer hardware. Installing software and doing necessary configurations.
- Managing the help desk in supporting end users on daily computer usage, for example but not limited to office automation tools (MS Office), internet and emails.
- Carrying out general office duties.
- Website development (coding).
- Maintains monitoring for potential security risks and problems with computer and network systems.
Education
Bachelor of Science - Information Technology
Mount Kenya University
Kenya Certificate of Secondary Education - undefined
Igembe Boys High School
Kenya Certificate of Primary - undefined
Sakuu Primary School Marsabit
Skills
- Problem Solving and Decision making – Critically analyze complex situations and troubleshoot problems arising from network failures due to system overloads
- Technological Knowledge-Working in ICT requires an understanding of company preferences of technology for daily duties
- Leadership and Time management: self-motivated and detail oriented in accomplishing organizational goals
- Communication: Ability to relate well with everyone in a confident and professional manner ensuring that I appeal to what moves them and capable of good interaction with clients and colleagues
- Business Optimization – Capability to employ digital business tools, including SEO, & Digital marketing
- Teamwork and collaboration
- Technical support understanding
Accomplishments
- I have extensive technical skills in network architecture, troubleshooting and debugging in LAN architecture.
- Programming skills in Web development environment including languages such as HTML CSS and JAVASCRIPT and debugging.
- Well versed in computer maintenance and repair on MS WINDOWS, Linux and mobile phones.
- Installation and repair of CCTV cameras and its security products.
- Proven experience as network technician, problem-solving and analytical skills.
- Hands-on experience with common software and hardware.
Certification
- Currently enrolled for CCNA CyberOps
- Data Science and Artificial Intelligence (PDC)
- Cisco Certified Network Associate (CCNA R&S)
- WEEE - Waste electrical and electronic equipment
- Ajira Digital training –Online platform for getting jobs
- DLP- Digital Laptop Project repair and maintenance of tablets and laptops in Public Primary Schools.
Languages
English
Native or Bilingual
Kiswahili
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Support Manager
ALPHACORE PETROLEUM
11.2024 - Current
ICT Manager
META COLLEGE
11.2023 - 11.2024
Deputy ICT Manager
RESH INVESTMENT LTD
10.2022 - 09.2023
Assistant ICT Support Manager
SOYAMA HOLDINGS LIMITED
08.2021 - 07.2022
Trainer
AJIRA DIGITAL
10.2020 - 06.2021
Field Technician
WEEE CENTRE
09.2019 - 07.2020
Technician and Trainer
Digital Literacy Program – Government of Kenya
08.2017 - 06.2019
ICT Technical Support Internship
Maua Methodist Hospital
12.2016 - 05.2017
Kenya Certificate of Secondary Education - undefined
Igembe Boys High School
Kenya Certificate of Primary - undefined
Sakuu Primary School Marsabit
Bachelor of Science - Information Technology
Mount Kenya University