Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KILLIAN RONO

Nairobi, Nairobi Province

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am highly motivated and hardworking, I bring a positive attitude and a commitment to delivering exceptional work. With a keen eye for detail and a passion for creating memorable experiences, I thrive in fast-paced environments and am adept at managing multiple tasks efficiently.

Overview

3
3
years of professional experience

Work History

Radiology Department Volunteer

Kitengela Medical Hospital
08.2025 - Current
  • Shadowing a radiotherapist during daily clinical activities, including patient consultations, treatment planning, and follow-up care.
  • Observing the operation of imaging equipment and radiotherapy treatment delivery systems.
  • Gaining insight into radiation safety protocols and best practices for patient protection.
  • Learning about multidisciplinary collaboration between radiologists, oncologists, physicists, and other healthcare professionals.
  • Assisting with non-clinical tasks such as maintaining observation logs, preparing case summaries, and reviewing academic literature under guidance.
  • Participating in educational sessions, case discussions, and departmental meetings as appropriate..

Project Manager

Cemak Enterprises Limited
09.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Hospitality Team Member

Hap Recruitment
07.2023 - 09.2024
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Created warm, friendly atmosphere through positive guest interactions.

Retail Assistant

Manchester United
12.2022 - 09.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaging customers with promotional sales offers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Bartender

Arc Recruitment
07.2022 - 09.2024
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Maintained bar stocks, replenishing daily as necessary.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

International General Certificate of Secondary Education -

Kitengela International School
05-2021

International Foundation in Science & Engineering - Science & Engineering

INTO Manchester
Manchester
08-2023

Skills

  • Retail
  • Sales
  • Cash Handling
  • Inventory
  • Cleaning and maintenance
  • Communication
  • Teamwork
  • Time management
  • Stock rotation procedures
  • Front-of-house operations
  • Night audit
  • Customer Service
  • Clinical reasoning
  • Verbal and written communication

Languages

English, Swahili
First Language

Timeline

Radiology Department Volunteer

Kitengela Medical Hospital
08.2025 - Current

Project Manager

Cemak Enterprises Limited
09.2024 - Current

Hospitality Team Member

Hap Recruitment
07.2023 - 09.2024

Retail Assistant

Manchester United
12.2022 - 09.2024

Bartender

Arc Recruitment
07.2022 - 09.2024

International General Certificate of Secondary Education -

Kitengela International School

International Foundation in Science & Engineering - Science & Engineering

INTO Manchester

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KILLIAN RONO