Service-oriented Technical Trainer with more than two years of experience translating intricate technology trends and processes to hands-on learning programs. Dedicated approach to bolstering trainees knowledge through resourceful documents and training. Key collaboration with colleagues to identify and convey performance initiatives. Cultivated technological knowledge skillset to adapt and maintain technical coursework, skills, adjust instruction methods and provide thorough learner evaluation.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Technical Trainer
Ajira Digital Kenya- MoICT
West Pokot
06.2022 - Current
Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Oversaw technical documentation, instruction and evaluation to meet online work education initiatives.
Cultivated customized curriculum and course content to address organizational technology training mandates.
Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Led syllabus preparation based on detailed breakdowns of technical concepts, County based.
Updated training coursework and requirements according to group and technology changes.
Created courseware using online learning management system tool and various graphics and multimedia software programs.
Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Liaised between executives and entry-level workers, facilitating smooth communication.
Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Created curricula, instructions, documents and written tests for various types of training courses.
Implemented and reviewed, updating training programs for trainees.
Created and oversaw module training programs for traineess.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Part Time Lecturer
University of Eldoret
Eldoret
01.2020 - 07.2021
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Taught Diploma students in Policy Advocacy and lobbying, Agribusiness management, Recourse economics and Production Economics
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Participated and led committee meetings to remain aware of developments in subject.
Implemented instructional technologies in course delivery to engage and educate students.
Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Collaborated with faculty and staff to create meaningful learning experiences.
Assessed students' progress and provided feedback to enhance learning.
Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
Administrative Clerk and Trainer
University of Eldoret- Agricultural Outreach Centre
Eldoret
05.2019 - 12.2020
Managed incoming correspondence to enhance departmental performance and reduce time spent on processing and responding.
Mentored new hires, resulting in stronger staff development and increased productivity.
Implemented diverse instructional methods, optimizing trainee engagement.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Created reports and developed improvements and enhancements to automate records and file systems.
Interacted with Income generating unit customers by phone, email or in-person to provide information.
Managed sales, resolved variances and filed IGU receipts.
Prepared meeting rooms, Trainings and materials and recorded important information.
Verified transactions, product orders and sales dates and entered information into databases and reports.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Entered survey data using excel, following procedures to keep information private.
Promptly received and forwarded incoming communications, such as emails and letters, to appropriate staff.
Optimized system use by preparing training manual for team members covering proper clerical procedures.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Produced high-quality communications for internal and external use.
Supported other staff on special assignments and ad hoc projects.
Edited documents to keep departmental materials free of grammar errors.
Monitored usage of IGU and departmental supplies and contacted clients and suppliers to place new orders for replenishment.
Fostered operational efficiency and compliance with Institution's policies through effective coordination of office activities.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Strategically distributed administrative tasks amongst support staff and provided guidance to promote performance.
Monitored participant workflow and behaviors throughout training process.
Education
Master of Science - Agricultural Economics
University of Eldoret
Eldoret, Kenya
09.2020 - Current
Bachelor of Science - Agricultural Economics
University of Eldoret
Eldoret, Kenya
09.2014 - 12.2018
High School Diploma -
Sacho High School
Baringo, Kenya
01.2010 - 12.2013
Skills
Class development
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Interests
Mentorship
Knowledge creation
Management Leadership
Administration
Timeline
Technical Trainer
Ajira Digital Kenya- MoICT
06.2022 - Current
Master of Science - Agricultural Economics
University of Eldoret
09.2020 - Current
Part Time Lecturer
University of Eldoret
01.2020 - 07.2021
Administrative Clerk and Trainer
University of Eldoret- Agricultural Outreach Centre
05.2019 - 12.2020
Bachelor of Science - Agricultural Economics
University of Eldoret
09.2014 - 12.2018
High School Diploma -
Sacho High School
01.2010 - 12.2013
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