MAUREEN KIARII
CUSTOMER SERVICE EXSECUTIVE
Nairobi, Nairobi Province,30
Summary
Dynamic and results-oriented professional with extensive experience at SOUTHWELL SOLUTIONS, excelling in social media strategy and critical thinking. Leveraged analytics reporting to enhance audience engagement and customer satisfaction, significantly boosting retention rates. Skilled in crafting compelling content and fostering community engagement, demonstrating a positive attitude and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Social Media Executive
SOUTHWELL SOLUTIONS
01.2024 - Current
- Analyzed social media trends to optimize posting schedules and maximize audience engagement.
- Crafted compelling copy for social posts that resonated with target audiences, generating shares and comments.
- Collaborated with marketing team members for cohesive branding across all digital platforms.
- Managed company profiles on various platforms, ensuring consistent messaging and visual branding.
- Participated in industry conferences, staying current on emerging trends and best practices in the world of social media marketing.
Customer Service Executive
SOUTHWELL SOLUTIONS
09.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Arts - PUBLIC RELATIONS AND COMMUNICATIONS.
ST.PAULS UNIVERSITY
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Campaign planning
Paid advertising
Influencer marketing
Analytics reporting
Critical thinking
Community engagement
Photo and video editing
Positive attitude
Progress tracking
Social media strategy
Timeline
Social Media Executive
SOUTHWELL SOLUTIONS
01.2024 - Current
Customer Service Executive
SOUTHWELL SOLUTIONS
09.2021 - Current
Bachelor of Arts - PUBLIC RELATIONS AND COMMUNICATIONS.
ST.PAULS UNIVERSITY
04.2001 -
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