Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Khamala Edith Rosebella Simboni

Nairobi

Summary

I am an organized and customer-focused front office assistant with experience in handling a wide range of administrative tasks. My background in managing front desk operations ensures smooth daily activities, from greeting and directing clients to answering calls and scheduling appointments. I have excellent communication skills and thrive in fast-paced environments, where I can manage multiple responsibilities effectively. With a strong attention to detail and a commitment to providing exceptional customer service, I excel at creating a welcoming and professional atmosphere for both clients and colleagues.

Overview

6
6
years of professional experience

Work History

FRONT DESK RECEPTIONIST

KOFISI RIVERSIDE
10.2023 - 05.2025
  • Welcomed and assisted walk-in clients and visitors, ensuring a professional and friendly first point of contact.
  • Operated the front desk phone lines, connecting clients quickly and documenting messages for follow-up.
  • Coordinated meeting room bookings, visitor access, and maintained office security protocols.
  • Provided administrative support including data entry, document preparation, and managing correspondence.
  • Assisted in organizing office supplies and ensuring the front office environment was well-maintained.

RECEPTIONIST

KASARANI SPORTSVIEW HOTEL
11.2021 - 06.2023
  • Managed guest inquiries at the front desk, offering prompt assistance and directing them to the right services or personnel.
  • Oversaw reservations and room allocations while ensuring accurate entry of guest information into the system.
  • Handled high volumes of phone calls and walk-ins, balancing multiple requests while maintaining service quality.
  • Supported hotel operations through clerical tasks such as preparing daily reports, organizing files, and coordinating with housekeeping and kitchen staff.

LEGAL/FRONT OFFICE ASSISTANT

OSORO ONYIENG’O & MANYARA ADVOCATES
09.2020 - 08.2021
  • Acted as the first point of contact by welcoming clients, responding to inquiries, and managing appointments.
  • Coordinated schedules for advocates, maintained client records, and prepared case files.
  • Managed incoming and outgoing mail, ensuring timely delivery and filing.
  • Performed administrative tasks including photocopying, scanning, and updating databases.
  • Enhanced client satisfaction by delivering efficient and professional service.

COURT ATTACHMENT

THIKA LAW COURTS
09.2019 - 11.2019
  • Supported front office operations by greeting and assisting court users at the reception.
  • Handled correspondence, mail distribution, and provided general administrative support.
  • Assisted at the registry in serving litigants over the counter and processing case-related documents.
  • Gained practical exposure in customer service and document management within the judicial system.

Education

Virtual Assistant -

ALX Africa
11.2024

Diploma - Law

Mount Kenya University
01.2021

Microsoft windows, Word, Excel, Access, Outlook and PowerPoint

Redeemed Institute of Advanced Studies
Nairobi
04.2018

Skills

  • Soft skills
  • Effective oral and written communication
  • Time management
  • Collaborative team member
  • Multitasking
  • Professional client interactions
  • Hard skills
  • Proficiency in Office Software
  • Phone System Management
  • Appointment Scheduling Filing and Record Keeping

References

Hesbon, Onsogo, hesbonmbasaonsongo@gmail.com, 0703333746, Osoro Onyiengo & Manyara Advocates, P.O Box 100187-00101, Nairobi

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

FRONT DESK RECEPTIONIST

KOFISI RIVERSIDE
10.2023 - 05.2025

RECEPTIONIST

KASARANI SPORTSVIEW HOTEL
11.2021 - 06.2023

LEGAL/FRONT OFFICE ASSISTANT

OSORO ONYIENG’O & MANYARA ADVOCATES
09.2020 - 08.2021

COURT ATTACHMENT

THIKA LAW COURTS
09.2019 - 11.2019

Diploma - Law

Mount Kenya University

Virtual Assistant -

ALX Africa

Microsoft windows, Word, Excel, Access, Outlook and PowerPoint

Redeemed Institute of Advanced Studies
Khamala Edith Rosebella Simboni