KHALIDA JUMAAN ALI

PERSONAL STATEMENT An organized, results-oriented customer service professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role in a charity which will utilize existing skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• A proven record of accomplishment in resolving complex customer issues
• Ability to plan tasks to deliver results with set of time frame
• Excellent interpersonal and communication skills
• Keen on details and highly motivated
• Self starter and Team player

• Title: Customer Care
• Gender: Female
• Nationality: Kenyan

• Leslie Walakisa, Silvermon company, 0701665911, lwalakisa@gmail.com
• Salim Ngala, Silvermon company, 0725887428, Sngalah76@gmail.com

• Football
• Socializing
• Travelling
• Volunteering