Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Khakali C.K. Christabel

Public Health Officer
Nairobi

Summary

I am a customer service profession, driven with desire to satisfy and objectively surpass customer expectations in the given economy. Learned to build teamwork and team spirits that with time have assisted in developing listening and communication skills for both internal and external customers.

Good in dispute resolution employing techniques in negotiation to nurture a business win-win solution. With a Health background being, I am a dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues.

Posses experience in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives, Through this I have interacted and engaged in various community and societies with dynamic character and expectations in service delivery. Thus possess a large spectrum on customer service and expectation. Am eager to utilize communication and interpersonal skills, in a customer service role.

Overview

3
3
years of professional experience
8
8
years of post-secondary education

Work History

Public Health Officer (COVID 19 Health Emergency Response Project)

Ministry of Health
4 2021 - 4 2022
  • Provided customer service to airport personnel and passengers, by addressing COVID 19 protocols
  • Developed and implemented new protocols and procedures to keep ports of entry safe and healthy.
  • Efficiently and effectively handled passenger concerns and queries, ensuring proper communication, for better travel experience
  • Resolved issues regarding travel documents, health screenings and use of protective equipment
  • Worked with colleagues to improve large number of passenger flow and maintain safe airport environment.
  • Reduced incidence of communicable diseases by promoting immunization campaigns targeting at-risk populations
  • Trained staff members on best practices in public health practice delivery ensuring competent workforce capable of addressing emerging challenges

Occupational Health and Safety Officer

Soon and Seel Construction Company
01.2017 - 01.2018
  • Ensured worker safety by communicating and implementing safety measures of 150 workers
  • Addressed employee concerns promptly
  • Offered health education on accident prevention and occupational health to foster workplace.
  • Responding to emergencies arising from work related injuries and accidents and arranging for their conveyance to hospital
  • Ensuring that workplace is appropriately lit and ventilated
  • Advising on appropriateness of personal protective equipment required for various works
  • Issuing of personal protective equipment and monitoring how they are being used
  • Dissemination of information to all workers of any risks or eminent dangers and their mitigation measures
  • Ensuring that workers welfare is in place; that is access to safe drinking water, food and sanitary facilities
  • Creating and training of site emergence response team to help in times of emergencies
  • Performed regular audits of contractor safety records, ensuring adherence to established standards throughout the supply chain
  • Conducted thorough incident investigations, identifying root causes and recommending corrective actions to prevent recurrence
  • Promoted culture of continuous improvement in safety performance through ongoing communication and feedback mechanisms
  • Maintained compliance with OSHA regulations by ensuring proper documentation, reporting, and recordkeeping

Volunteer

Ministry of Health Nairobi County
03.2016 - 03.2017
  • Took part in community outreach programs providing health education and tackling public health issues
  • Supported sanitation and hygiene initiatives to promote better habits in communities
  • Worked together with other health authorities to address sanitation challenges and hygiene issues
  • Enhanced interpersonal skills by interacting with community members.

Intern

Ministry of Health Nairobi County
02.2015 - 02.2016
  • Acquired experience in health by participating in community health promotion activities
  • Engaged in sanitation and hygiene projects educating communities, on best practices
  • Provided guidance, on health related matters to residents
  • Handled referral services by connecting community with healthcare services.

Education

Bachelors Degree in Environmental Health -

Kenyatta University
Nairobi, 30
09.2010 - 12.2014

Kenya Certificate of Secondary Education -

Moi Girls Vokoli
Vihiga, 11
03.2006 - 11.2009

Skills

  • Communication

  • Customer Service

  • Problem Solving

  • Teamwork

  • Documentation

  • Incident Reporting

  • Call Management

  • Active Listening

  • Problem-solving abilities

  • Complaint resolution

Training

  • Completed Project Management Certification from University of Washington Global Health E Learning
  • Received training in Principles of Infection Prevention and Control from the Centre for Disease Control and Prevention.

Timeline

Occupational Health and Safety Officer

Soon and Seel Construction Company
01.2017 - 01.2018

Volunteer

Ministry of Health Nairobi County
03.2016 - 03.2017

Intern

Ministry of Health Nairobi County
02.2015 - 02.2016

Bachelors Degree in Environmental Health -

Kenyatta University
09.2010 - 12.2014

Kenya Certificate of Secondary Education -

Moi Girls Vokoli
03.2006 - 11.2009

Public Health Officer (COVID 19 Health Emergency Response Project)

Ministry of Health
4 2021 - 4 2022
Khakali C.K. ChristabelPublic Health Officer