Khadija Nguvu
Dubai
Summary
Customer-focused Cabin Crew Manager,with 12-year background managing cabin operations for Airbus,A380 and Boeing sized planes. Outstanding reputation for conducting and leading safe operations on long-haul flights.efficiently and effectively.Demonstrated history of meeting company goals and promoting best practices while improving company revenues, driving customer satisfaction and reducing costs.
Overview
18
18
years of professional experience
Work History
Event Manager
Kesho Kenya
Kilifi
01.2019 - 01.2023
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cabin Crew Supervisor
Emirates Airlines
UAE Dubai
01.2011 - 11.2018
- Followed company regulations and rules to promote a safe environment for travelers and employees
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security
- Managed emergency response actions following established procedures for evacuation and passenger safety
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change
- Attended training opportunities to maintain updated knowledge on international and national aviation regulations
- Maintained excellent customer satisfaction by managing complaints calmly, professionally, and in-line with company policies
- Generated Key Performance Indicator reporting to drive better performance
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
Cabin Crew Member
Emirates Airlines
UAE Dubai
01.2006 - 01.2011
- Addressed questions and resolved issues and complaints
- Followed company regulations and rules to promote a safe environment for travelers and employees
- Performed rigorous pre-flight security checks ahead of take-off
- Maintained tidy area to support cleanliness and quality standards
- Handled currency payments, secured funds in the register, and prepared deposits at the end of the day
Restaurant Hostess
Almaz by MOMO
Dubai
01.2005 - 08.2006
- Processed reservations and take-away orders by phone, answered
customer questions and provided accurate waiting times.
•
Coordinated Front of House and Back of House staff ahead of events for
smooth execution to maximise guest satisfaction.
•
Cultivated positive guest relations by managing reservation information
and orchestrating speedy seatings.
•
Processed payments and managed the cash register, maintaining
accurate financial records with Square and Toast POS systems.
•
Assisted with marketing efforts by promoting special events and menu
items to increase customer engagement, utilizing Mailchimp for email
campaigns and Hootsuite for social media management.
Education
Bachelor of Arts communication (Public relations & Community Development minor) -
Daystar University
06.2004
Certificate (Niveau Intermédiaire) -
Alliance Francais
Skills
- Guest services
- Expense writing
- Client relations
- Monitoring and evaluation
- Aircraft OH &C
- Communication skills
- Program implementation
- Leadership & management skills
- Data entry and documentation
Languages
- English, Proficient
- Swahili, Native
- French, Intermediate
Awards
- Business Promotional Program - Emirates Aviation College
- Senior Flight Stewardess (SFS) Promotional Program - Emirates Aviation College
- Outstanding teamwork and professionalism during a challenging medical incident on EK762/JNB - NAJM Merits
Timeline
Event Manager
Kesho Kenya
01.2019 - 01.2023
Cabin Crew Supervisor
Emirates Airlines
01.2011 - 11.2018
Cabin Crew Member
Emirates Airlines
01.2006 - 01.2011
Restaurant Hostess
Almaz by MOMO
01.2005 - 08.2006
Bachelor of Arts communication (Public relations & Community Development minor) -
Daystar University
Certificate (Niveau Intermédiaire) -
Alliance Francais
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