KEZIAH WANJIRU KARIUKI
Makongeni
Summary
Strategic, Passionate & enthusiastic Professional skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Places emphasis on important projects strategically to satisfy delivery demands. Devotes full support to small and large assignments.
Overview
9
9
years of professional experience
Work History
FREELANCE TRANSCRIBER
SELF EMPLOYMENT
01.2024 - Current
- Completed transcriptions with outstanding precision and efficiency to meet assigned turnaround timeframes.
- Transcribed audio from various sources, listening attentively to deliver correct, actual dictation.
- Checked transcripts for spelling and grammar accuracy, ensuring readiness for distribution and publication.
- Produced transcripts for clients, working to exact specifications and delivering high-standard results.
- Proofread completed and existing transcripts to meet styling brand guidelines.
- Transcribed audio accurately for use on social media posts, heightening user engagement with video content.
- Coordinated with clients regarding any transcribing amendments and made changes for complete accuracy.
ROAD ASSET AND CORRIDOR MANAGEMENT CLERK
MOJA EXPRESSWAY COMPANY
Nairobi, 30
08.2023 - 12.2023
- Ensuring patrol team is aiding and towing vehicles involved in accidents on the Expressway.
- Registering and processing claims of any damages occasioned by motorist to the expressway.
- Maintaining and keeping the Expressway and any repairs in good order.
- Investigating and stopping any illegal encroachment, pollution, damage, or occupation of the expressway according to the applicable laws and regulations.
- Working with the appropriate law enforcement department to investigate and punish any illegal conducts and traffic accidents.
- Operating and maintaining the toll stations.
- Liaising with patrol team in reporting vehicles that fail to stop and comply with the traffic laws after causing or being involved in accidents along the expressway to the Inspection team for investigations and prosecution.
- Approving and inspecting any construction activities within the expressway, including setting up of adverts and billboards.
- Approving, monitoring and inspecting any activities under the expressway bridge.
- Dealing with any lawsuits, demands and or claims against the company.
- Sensitizing the public on road safety along Expressway.
- Exercising any other powers granted by applicable laws and regulations.
MERCHANDISER
TAWIL FOODS INDUSTRY
02.2019 - 05.2019
- Presenting and selling company products to existing and potential customers
- Clearing any unwanted products from displays and monitoring the sales performances of products
- Ensuring that the shelves of assigned retail stores are stocked with products and displaying them accordingly for customers
- Improved performance of in-store team, consistently reviewing and updating best practices.
- Maximised sales by designing interactive and engaging store displays.
- Collaborated with manufacturers, suppliers and retailers to facilitate proper execution of merchandising plans.
- Accompanied retail buying manager on visits to manufacturers to further understand production processes and identify future product ideas.
- Built thorough understanding of sales patterns of all products, utilising week cover to identify reordering requirements on weekly basis.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Identified customers' needs and interests to recommend suitable products.
- Monitored competitors' products, prices and sales to identify and take advantage of any marketing gaps.
- Worked closely with marketing to foster timely launch of online products to online shop.
- Provided information to help management in decision-making by reporting growth, expansion or closure of stores in assigned territory.
- Conferred with team members to achieve set KPIs, leading to business growth.
- Used business directories and followed leads from existing customers to identify prospective clients.
- Managed turn over of fast selling lines, forecasting for peak trading seasons to avoid stock-outs.
- Safeguarding company assets and maintaining high integrity critical action planning and implementation.
INVENTORY CONTROLLER/DISPATCH ASSISTANT
SAMEER LIVESTOCK AND AGRICULTURE
11.2015 - 01.2017
- Managing inventory and coordinating the demand and supply by prioritizing conflict demands.
- Analysed and updated stock levels to achieve accurate, reliable inventory management.
- Used extensive experience in stock control, handling and counting to provide well-rounded inventory management.
- Managed strategic stock planning and forecasting, assisting company delivery against purchase targets.
- Assessed suitability of current and potential suppliers, enhancing cost-effective, efficient stock provisions.
- Liaised with suppliers to maintain stable supplies within target turnaround times.
- Identified system weaknesses and development opportunities, aiding continual evolution towards improved stock control.
- Investigated stock issues and discrepancies thoroughly, seeking swift, resourceful solutions.
- Used excellent persuasion and negotiation to obtain best deals for stock, services and other purchases.
- Maintained excellent stock availability through effective supplier management and stock forecasting.
- Maintained excellent supplier relationships to obtain best deals and turnaround times for stock reorders.
- Regularly reviewed stock counts to effectively reorder and achieve strong product availability.
GARAGE ATTENDANT
MOHA GRAFIX AUTOMOBILE GARAGE
Nairobi, 30
01.2015 - 10.2015
- Organizing and coordinating day to day running of garage.
- Supervising work personnel in the garage.
- Checking completed work for compliance as per policies and guidelines.
- Attending to arriving and departing clients.
- Assisting in minor handy jobs in the garage.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Diploma in Road And Transport Management
Railway Training Institute (RTI)
01.2021
Certificate in Life Skills Training And Intership
Kenya Private Sector Alliance (KEPSA)
Nairobi01.2014
Certificate Entrepreneurship & Financial Literacy.
TECHNOSERVE
Nairobi01.2013
Kenya Certificate of Secondary Education
Kabare Girls High School
11.2010
Kenya Certificate of Primary Education
High Vision Primary School
11.2006
Skills
- Communication skills
- Problem-solving skills
- Leadership skills
- Planning and critical thinking
- Conflict resolution
- Decision-making skills
- Multitasking and prioritization
- Strong interpersonal skills
- Customer service orientation
- Process Improvement
- New business development
- Business administration
- Diary management
- Customer Service
- Transcription
- Social media knowledge
- Event planning
Hobbies & Interest
- Community Volunteer Service
- Learning
- Travelling
- Socializing
Referees
- Doris Wekesa. H.O.D Transport and Logistics, Railways Training Institute.(RTI) Tel. 0721542506
- Jacinta Otieno. TECHNOSERVE KENYA. Y.W.E Programme coordinator. Tel. 0721405307
- Regina Migwi. Manager, Sameer livestock and agriculture. Tel. 0711266784
- Mohammed Kaparchang. Founder, Moha Grafix Auto Shop. Tel. 0722899437
Timeline
FREELANCE TRANSCRIBER
SELF EMPLOYMENT
01.2024 - Current
ROAD ASSET AND CORRIDOR MANAGEMENT CLERK
MOJA EXPRESSWAY COMPANY
08.2023 - 12.2023
MERCHANDISER
TAWIL FOODS INDUSTRY
02.2019 - 05.2019
INVENTORY CONTROLLER/DISPATCH ASSISTANT
SAMEER LIVESTOCK AND AGRICULTURE
11.2015 - 01.2017
GARAGE ATTENDANT
MOHA GRAFIX AUTOMOBILE GARAGE
01.2015 - 10.2015
Diploma in Road And Transport Management
Railway Training Institute (RTI)
Certificate in Life Skills Training And Intership
Kenya Private Sector Alliance (KEPSA)
Certificate Entrepreneurship & Financial Literacy.
TECHNOSERVE
Kenya Certificate of Secondary Education
Kabare Girls High School
Kenya Certificate of Primary Education
High Vision Primary School
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