Keziah Wangeci Kiama
Senior Digital Field Sales Associate
Nairobi,30
Summary
Open minded, results oriented and accomplished Digital Field Sales Associate offering 4 years of comprehensive experience. Polished in motivating and enhancing teamwork to achieve genuine long term results.
Additionally ,well skilled in project management, Virtual assistance and Digital marketing.
Proficient in systems like ERP, CRM, Trello as well as Excel with strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Digital Activations Lead
Copia Kenya
Kirinyaga County, 30
06.2023 - 07.2023
- Onboarded 20 individuals as activators by scheduling and conducting interviews and training
- Actual market activations with team for digital customers onboarding .
- Achieved 1,200 digital customers traction and learnings in Kirinyaga region and its environs.
- Collaborated with stakeholders at all levels to drive alignment on Lean initiatives, ensuring full utilization of funds within allocated timelines.
Digital Field Sales Associate
Copia Kenya
Nairobi, 30
08.2023 - Current
- Conducted trainings on digitization matters for Meru, Kisumu, and Kisii regions sales associates
- Developed digitization reports on performance and did follow up performance calls to sales team .Managed to call 15 associates each day and aligned them on their performance.
- Managed to have Kisii and Kisumu depots leading month on month with overall target achievement of over 80%,Highest associates having 100% of their portfolios digitized.
- Oversaw running of two pilot projects within one month with 60% success rate .
- Collect insights through survey calls and market visits
- Built customer digitization roadmap for the company while working closely with the project manager.
- Built the digitization video scripts for training.
Regional Digital Field Sales Associate
Copia
Naivasha
02.2023 - 06.2023
- Oversaw digital customers' performance in Naivasha, Nyandarua, and Narok regions
- Conducted visits to agents under regions
- Trained 100% of sales team on matters app usage.
- Increased overall digital performance y 40%.
- Collaborated with projects team to ensure 100% of digital activities under scope were completed under stipulated timelines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal customer digitization quotas.
Team lead, Digital Field Sales Associate
Copia Kenya
11.2022 - 02.2023
- Collected 100% of team's feedback o issues arising .
- Conducted and coordinated team's meetings and scrums.
- Strategized on ways to scale digitization to the entire company.
- Team representation in all strategy/stakeholder meetings and scrums.
- Stepped in for line manager and took part in initial digitization plans in Copia Uganda which saw 40% of agents getting digitized within two months.
- Planned team's roles after scaling.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company's objectives .
Senior Digital Telesales Associate
Copia Kenya
04.2022 - 08.2022
- Intense digitization of customers under pilot through calls with 80% target achievement month on month.
- Taking lead on matters revolving around Tele sales including but not limited to presentation of numbers, escalation of issues and collection of insights
- Planned all telesales' team activities.
Digital Telesales Associate
Copia Kenya
Nairobi, 30
03.2022 - 04.2022
- Managed over 70 digital customers and agents under pilot through calls.
- Increased digital penetration of customers and agents under pilot to 60% within one year.
Telesales associate
Copia Kenya
01.2021 - 02.2022
- Managed portfolio of 300 agents through calls.
- Ensured these agents hit their monthly sales targets
- Achieved over 1,000 monthly calls and sold over kshs 2 million each month.
Safaricom Brand Ambassador
04.2020 - 06.2020
Apollo Agriculture Nakuru
11.2019 - 03.2020
Education
Egerton University
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Nakuru Mountain park Academy
Skills
Report writing - ability to develop reports
Remote Office Availability
Great Communication and problem-solving skills
Adaptability
Team leadership and Teamwork
Creativity and critical thinking
Great collaborator
Accountability
Computer literacy
Team leadership and Teamwork
Digital literacy
References
References available on request.
Timeline
Digital Field Sales Associate
Copia Kenya
08.2023 - Current
Digital Activations Lead
Copia Kenya
06.2023 - 07.2023
Regional Digital Field Sales Associate
Copia
02.2023 - 06.2023
Team lead, Digital Field Sales Associate
Copia Kenya
11.2022 - 02.2023
Senior Digital Telesales Associate
Copia Kenya
04.2022 - 08.2022
Digital Telesales Associate
Copia Kenya
03.2022 - 04.2022
Telesales associate
Copia Kenya
01.2021 - 02.2022
Safaricom Brand Ambassador
04.2020 - 06.2020
Apollo Agriculture Nakuru
11.2019 - 03.2020
Egerton University
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Nakuru Mountain park Academy