Summary
Overview
Work History
Education
Skills
Additional Information
Certification
References
Timeline
Generic
KEYSIE MUCHUKU GITAU

KEYSIE MUCHUKU GITAU

IT End -User Support, IT Technician ,Network Technician And Full Stack Developer.
Nairobi

Summary

Detail-oriented and solutions-driven IT Support Specialist,Technician,Network Technician and Programmer with years of experience in providing technical support, troubleshooting hardware and software issues, and developing custom software solutions to improve business efficiency. Adept at managing IT infrastructure, deploying systems, and automating tasks using languages such as Python, JavaScript, or Bash. Proven ability to bridge the gap between end-user needs and technical solutions, with strong communication skills and a commitment to delivering reliable, user-friendly systems. Passionate about continuous learning and staying up-to-date with evolving technologies.

Overview

2
2
years of professional experience
2042
2042
years of post-secondary education
9
9
Certifications
3
3
Languages

Work History

IT END-USER SUPPORT.

BAMBURI CEMENT PLC
11.2024 - Current
  • Installed, updated, and supported software applications, providing technical assistance to end-users as required.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
  • Delivered comprehensive technical support to regional offices, enhancing system efficiency and user satisfaction.
  • Translated complex technical requirements into user-friendly designs, bridging the gap between technology and end-users.
  • Provided technical support and guidance to users, resolving issues to maintain high levels of user satisfaction.
  • Supported the creation of sales forecasts, using historical data and market analysis to predict future trends.
  • Supported clients in managing their finances, including budgeting and handling personal expenses, to promote financial independence.
  • Maintained excellent client relationships by providing caring support, friendship and companionship.AMBURI CEMENT PLC

IT Support Assistant (HANSEN GROUP)-Contract

Kenya Airports Authority
07.2024 - 10.2024
  • Conducted recovery operations to restore system functions due to failures.
  • Liaised with team to assist with outages and power interruptions and avoid work disruptions.
  • Responded to customer queries and provided resolutions to maintain smooth communications.
  • Monitored local network to streamline power and functionality.

BACKEND DEVELOPER at GLOVO APP-Contract

GLOVO APP /PIZZA INN
02.2024 - 06.2024
  • Drove continual improvement to system architecture by refactoring old legacy code.
  • Reviewed project documentation regularly to verify updates matched project scope.
  • Conducted end-to-end unit testing and post-production testing, collaborating with quality assurance testers.
  • Designed and maintained network traffic monitoring system to support network administrators.
  • Improved product functionality and extended performance by implementing and testing enhancement features.
  • Built decoupled and service-oriented middleware software and platforms.

BACKEND PROGRAMMER IN LOAN APP-Contract.

Zenka and Zash
09.2023 - 12.2023
  • Wrote and defined clean codes to achieve functional and sustainable web applications.
  • Troubleshot and debugged software to identify and rectify errors, minimising work disruptions and down time.
  • Liaised with project managers to acquire information regarding limitations or capabilities.
  • Collaborated with departments to discuss technical issues, software system design and maintenance.
  • Researched new and emerging technologies to stay abreast with trends and best practices.
  • Participated in concept, design and execution of application to monitor progress of lifecycle.
  • Oversaw system testing and validation procedures to automate functionality and establish reliability.

Network Technician

POA INTERNET LTD
03.2023 - 07.2023
  • Restored systems promptly by offering 24-hour emergency support and rigorous repair methods.
  • Coordinated and delivered design reviews for key development milestones.
  • Analysed network performance to effectively minimise downtime and cater to user needs.
  • Defined customer requirements, uncovered insights and completed projects according to captured requirements.
  • Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
  • Reduced costs by adapting storage solutions and transforming processes through new technologies.
  • Handled full lifecycle of system development from research and planning through to delivery and evaluation.
  • Harnessed Agile methodology to create collaborative and continuous improvement culture across remote teams.

Education

Software Development. - Computer Programming

MORINGA SCHOOL
Nairobi, Nairobi Province, Kenya
04.2001 -

Certificate in CCNA And Huawei - Networking

CISCO Academy
Nairobi, Nairobi Province, Kenya
03-2023

Attachment- IT Support And Technician. - Information Technology

Kenya Airports Authority
Nairobi, Nairobi Province, Kenya
10-2022

Computer Science - Information Technology

Zetech University
Kiambu, Kiambu District, Kenya
12-2022

Certificate in Computer Packages. - Computer Packages

Unity Computer College
Nairobi, Nairobi Province, Kenya
03-2020

KCSE Certificate - KCSE

Nakuru Boys High School
Nakuru, Nakuru District, Kenya
12-2019

KCPE Certificate - KCPE

Valley Crest Primary School
Kiambu, Kiambu District, Kenya
04.2001 - 2015

Skills

Excel

PowerPoint

Networking

Sage

c-/c language

cyber threat management

Network Addressing and Basic Troubleshooting

Networking Devices and Initial Configuration

Networking Basics

Cybersecurity Threats, Vulnerabilities, and Attacks

Cyber Threat Management

Endpoint Security

Physical, Data and Network Layers basics

Scaling IP addressing

CCNA

PYTHON

Writing Code

Forward-Thinker

JAVA

Additional Information

  • LinkedIn Profile:
  • -Keysie-22a1b6117/

Certification

Information Technology certified

References

  • Collins Mong'are Position: Manager HANSEN GROUP Mobile number: 0726 098 515 Email: mongarecollins@gmail.com
  • Alex Karani Position: Human Resource Manager GLOVO APP Mobile number: 0741510612 Email:alexkarani@gmail.com
  • Geffrey Kusimba :Network Administrator at POA INTERNET Mobile Number:0711425970 Email:geffreykusiba5@gmail.com
  • Brian Kuria :IT END-User HOD at Bamburi Cement Mobile Number Email: 0717455073 briankuria@gmail.com

Timeline

IT END-USER SUPPORT.

BAMBURI CEMENT PLC
11.2024 - Current

IT Support Assistant (HANSEN GROUP)-Contract

Kenya Airports Authority
07.2024 - 10.2024

BACKEND DEVELOPER at GLOVO APP-Contract

GLOVO APP /PIZZA INN
02.2024 - 06.2024

BACKEND PROGRAMMER IN LOAN APP-Contract.

Zenka and Zash
09.2023 - 12.2023

Network Technician

POA INTERNET LTD
03.2023 - 07.2023

Software Development. - Computer Programming

MORINGA SCHOOL
04.2001 -

KCPE Certificate - KCPE

Valley Crest Primary School
04.2001 - 2015

Certificate in CCNA And Huawei - Networking

CISCO Academy

Attachment- IT Support And Technician. - Information Technology

Kenya Airports Authority

Computer Science - Information Technology

Zetech University

Certificate in Computer Packages. - Computer Packages

Unity Computer College

KCSE Certificate - KCSE

Nakuru Boys High School

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KEYSIE MUCHUKU GITAUIT End -User Support, IT Technician ,Network Technician And Full Stack Developer.