KEYSIE MUCHUKU GITAU
IT End -User Support, IT Technician ,Network Technician And Full Stack Developer.
Nairobi
Summary
Detail-oriented and solutions-driven IT Support Specialist,Technician,Network Technician and Programmer with years of experience in providing technical support, troubleshooting hardware and software issues, and developing custom software solutions to improve business efficiency. Adept at managing IT infrastructure, deploying systems, and automating tasks using languages such as Python, JavaScript, or Bash. Proven ability to bridge the gap between end-user needs and technical solutions, with strong communication skills and a commitment to delivering reliable, user-friendly systems. Passionate about continuous learning and staying up-to-date with evolving technologies.
Overview
2
2
years of professional experience
2042
2042
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
IT END-USER SUPPORT.
BAMBURI CEMENT PLC
11.2024 - Current
- Installed, updated, and supported software applications, providing technical assistance to end-users as required.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
- Delivered comprehensive technical support to regional offices, enhancing system efficiency and user satisfaction.
- Translated complex technical requirements into user-friendly designs, bridging the gap between technology and end-users.
- Provided technical support and guidance to users, resolving issues to maintain high levels of user satisfaction.
- Supported the creation of sales forecasts, using historical data and market analysis to predict future trends.
- Supported clients in managing their finances, including budgeting and handling personal expenses, to promote financial independence.
- Maintained excellent client relationships by providing caring support, friendship and companionship.AMBURI CEMENT PLC
IT Support Assistant (HANSEN GROUP)-Contract
Kenya Airports Authority
07.2024 - 10.2024
- Conducted recovery operations to restore system functions due to failures.
- Liaised with team to assist with outages and power interruptions and avoid work disruptions.
- Responded to customer queries and provided resolutions to maintain smooth communications.
- Monitored local network to streamline power and functionality.
BACKEND DEVELOPER at GLOVO APP-Contract
GLOVO APP /PIZZA INN
02.2024 - 06.2024
- Drove continual improvement to system architecture by refactoring old legacy code.
- Reviewed project documentation regularly to verify updates matched project scope.
- Conducted end-to-end unit testing and post-production testing, collaborating with quality assurance testers.
- Designed and maintained network traffic monitoring system to support network administrators.
- Improved product functionality and extended performance by implementing and testing enhancement features.
- Built decoupled and service-oriented middleware software and platforms.
BACKEND PROGRAMMER IN LOAN APP-Contract.
Zenka and Zash
09.2023 - 12.2023
- Wrote and defined clean codes to achieve functional and sustainable web applications.
- Troubleshot and debugged software to identify and rectify errors, minimising work disruptions and down time.
- Liaised with project managers to acquire information regarding limitations or capabilities.
- Collaborated with departments to discuss technical issues, software system design and maintenance.
- Researched new and emerging technologies to stay abreast with trends and best practices.
- Participated in concept, design and execution of application to monitor progress of lifecycle.
- Oversaw system testing and validation procedures to automate functionality and establish reliability.
Network Technician
POA INTERNET LTD
03.2023 - 07.2023
- Restored systems promptly by offering 24-hour emergency support and rigorous repair methods.
- Coordinated and delivered design reviews for key development milestones.
- Analysed network performance to effectively minimise downtime and cater to user needs.
- Defined customer requirements, uncovered insights and completed projects according to captured requirements.
- Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
- Reduced costs by adapting storage solutions and transforming processes through new technologies.
- Handled full lifecycle of system development from research and planning through to delivery and evaluation.
- Harnessed Agile methodology to create collaborative and continuous improvement culture across remote teams.
Education
Software Development. - Computer Programming
MORINGA SCHOOL
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate in CCNA And Huawei - Networking
CISCO Academy
Nairobi, Nairobi Province, Kenya03-2023
Attachment- IT Support And Technician. - Information Technology
Kenya Airports Authority
Nairobi, Nairobi Province, Kenya10-2022
Computer Science - Information Technology
Zetech University
Kiambu, Kiambu District, Kenya12-2022
Certificate in Computer Packages. - Computer Packages
Unity Computer College
Nairobi, Nairobi Province, Kenya03-2020
KCSE Certificate - KCSE
Nakuru Boys High School
Nakuru, Nakuru District, Kenya12-2019
KCPE Certificate - KCPE
Valley Crest Primary School
Kiambu, Kiambu District, Kenya 04.2001 - 2015
Skills
Excel
Additional Information
- LinkedIn Profile:
- -Keysie-22a1b6117/
Certification
Information Technology certified
References
- Collins Mong'are Position: Manager HANSEN GROUP Mobile number: 0726 098 515 Email: mongarecollins@gmail.com
- Alex Karani Position: Human Resource Manager GLOVO APP Mobile number: 0741510612 Email:alexkarani@gmail.com
- Geffrey Kusimba :Network Administrator at POA INTERNET Mobile Number:0711425970 Email:geffreykusiba5@gmail.com
- Brian Kuria :IT END-User HOD at Bamburi Cement Mobile Number Email: 0717455073 briankuria@gmail.com
Timeline
IT END-USER SUPPORT.
BAMBURI CEMENT PLC
11.2024 - Current
IT Support Assistant (HANSEN GROUP)-Contract
Kenya Airports Authority
07.2024 - 10.2024
BACKEND DEVELOPER at GLOVO APP-Contract
GLOVO APP /PIZZA INN
02.2024 - 06.2024
BACKEND PROGRAMMER IN LOAN APP-Contract.
Zenka and Zash
09.2023 - 12.2023
Network Technician
POA INTERNET LTD
03.2023 - 07.2023
Software Development. - Computer Programming
MORINGA SCHOOL
04.2001 -
KCPE Certificate - KCPE
Valley Crest Primary School
04.2001 - 2015
Certificate in CCNA And Huawei - Networking
CISCO Academy
Attachment- IT Support And Technician. - Information Technology
Kenya Airports Authority
Computer Science - Information Technology
Zetech University
Certificate in Computer Packages. - Computer Packages
Unity Computer College
KCSE Certificate - KCSE
Nakuru Boys High School
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