Watching and Playing Soccer
Kevin Mwamiri Kadogo
ECommerce Specialist - Global FX Markets Sales, Absa Bank
Nairobi,Kenya
Summary
Rational, critical-thinking Technical Applications Specialist with 10 years of experience enhancing operations in Banking through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new processes to enhance existing systems and introduce new systems.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
ECommerce Specialist - Treasury
Absa Bank
Nairobi, Nairobi
02.2019 - Current
- Developed the Digital Channels strategy for review by the Head of Foreign Exchange(FX) Global Market Sales.
- Drove FX revenue growth through the Implementation and adoption of the FX Digital Systems.
- Trained both internal Staff and Bank Clients on the rolled out Treasury Electronic channels.
- Performed demos and pitching of all FX Digital products to our Retail, Corporate and Commercial Clients. This increased the adoption in the retail space to about 90% in less than a year.
- Performed robust User Acceptance Testing (UAT) of all the Digital systems for Treasury before implementation.
- Successfully provided technical support to clients after product rollout - support usually in Installation and troubleshooting of any issues experienced.
- Undertook feasibility studies and proposed several changes when necessary depending on client needs.
- Collaborate with other technical teams (Local Technology and Vendor support teams) in supporting 3rd Party Treasury applications.
- Developed and maintained a digital channels dashboard to track penetration of digital channels including the revenue through them. This was a key tool in highlighting to management the progress made in the digital products.
Business Analyst - FX Markets and Treasury
Barclays Bank (Now Absa Bank)
Nairobi, Nairobi
05.2014 - 01.2019
- Managed the Trading Risk Review Committee as the In-Country Secretary for 3 years successfully tracking all the key risk indicators in the Foreign Exchange trading environment and successfully prevented unauthorized trading and any regulatory penalties during that period.
- Developed data analysis templates and dashboards to track performance of the Treasury team in liaison with the Head of Treasury Middle Office and the Head of Markets.
- Recommended changes to the Treasury System (Front Arena) for optimal performance including system output (reports).
- Prepared and cascade the Foreign Exchange(FX) Competitor to the stakeholders.
- Offered friendly and efficient First Line support to the Treasury Front/Back Oce on the issues arising from the Treasury system.
- Analyzed and presented revenue and turnover including other key performance indicators to stakeholders.
Technical Application Support Specialist
Barclays Bank (Now Absa Bank)
Nairobi, Nairobi
07.2010 - 04.2014
- Trained, coached, and supervised new staff members on bank systems.
- Logged all the User Incidents through Incident Management System (Service Now).
- Collaborated with Business stakeholder when undertaking Projects to understand user requirements and enable source the appropriate systems.
- Provided software application support including installation, updates, maintenance.
- Performed analyses on software application functionality and suggesting improvements.
- Successfully ensured effective front end and back end functionality of applications.
- Consulted with the software development teams, external vendors, internal users, and clients to improve application performance.
- Managed code and database migration across environments to ensure continued and synchronized functionality.
- Established the root causes of application errors, and escalated serious concerns to the Senior Engineers.
- Kept record of configuration changes and scheduled application updates.
- Documented processes and monitored application performance metrics.
- Provided front end support to clients and colleagues in other departments.
User Acceptance Tester
Barclays Bank (Now Absa Bank)
NAIROBI, Nairobi
05.2009 - 07.2010
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to Project Managers.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Authored and maintained well-organized, efficient and successful manual test cases for the Loans team.
- Trained the business on the implemented Core Banking system to ensure seamless rollout.
Transaction Processing Officer
Barclays Bank (Now Absa Bank)
Nairobi, Nairobi
03.2008 - 04.2009
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Successfully assessed and processed an average of 400 loans per month.
- Recommended loan approvals and denials based on customer loan application reviews.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Master of Science - Data Communication
KCA University
Nairobi, Kenya 05.2011 - 11.2013
Bachelor of Science - Computer Science
Moi University
Eldoret, Kenya 04.2003 - 11.2007
No Degree - ITIL Foundation in IT Service Management
EXIN
Online 10.2011 - 10.2021
No Degree - IBM Data Analyst Professional Certificate
Cousera
Online 11.2020 - Current
Skills
Staff education and training
Customer service expert
Technical documents comprehension
Application support
Desktop support
Software diagnosis
TCP/IP
Data recovery
System Provisioning
Windows
Data Analysis
Information security
Microsoft Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Family time
Evening walks
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
No Degree - IBM Data Analyst Professional Certificate
Cousera
11.2020 - Current
ECommerce Specialist - Treasury
Absa Bank
02.2019 - Current
Business Analyst - FX Markets and Treasury
Barclays Bank (Now Absa Bank)
05.2014 - 01.2019
No Degree - ITIL Foundation in IT Service Management
EXIN
10.2011 - 10.2021
Master of Science - Data Communication
KCA University
05.2011 - 11.2013
Technical Application Support Specialist
Barclays Bank (Now Absa Bank)
07.2010 - 04.2014
User Acceptance Tester
Barclays Bank (Now Absa Bank)
05.2009 - 07.2010
Transaction Processing Officer
Barclays Bank (Now Absa Bank)
03.2008 - 04.2009
Bachelor of Science - Computer Science
Moi University
04.2003 - 11.2007