Kevin Munyeti Jesjeri
Distribution Sales Managaer
Nairobi, Nairobi Province,Nairobi
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Distribution Sales Manager
Dynamic Phones And Accessories
01.2022 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly for maximum results in future quarters.
- Coached and mentored sales team members, resulting in improved performance and higher levels of customer satisfaction.
- Negotiated favorable pricing contracts with suppliers, reducing costs while maintaining quality standards.
- Strengthened relationships with key clients through regular communication and excellent customer service.
- Established strong rapport with new clients through effective relationship-building techniques, significantly expanding the company''s client base over time.
- Spearheaded joint ventures with complementary companies, leading to mutually beneficial partnerships that drove business growth for all parties involved.
- Conducted comprehensive market research to identify new business opportunities within the distribution sector.
- Provided constructive feedback for continuous improvement within the team, fostering an environment of open communication that encouraged professional growth among all staff members.
Restaurant Supervisor
Big Square - Interstrat Ltd
05.2019 - 12.2022
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained impressive [Number]% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Enhanced team performance with regular evaluations and constructive feedback.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Organized implementation of new banners, displays, and menus.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Managed inventory control, reducing waste and optimizing resources allocation.
Headwaiter
Sabor A' Mexico - Chipori Ltd
08.2017 - 04.2019
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
Education
No Degree - Restaurant Management Training
Big Square Academy
Nairobi, Nairobi Province, Kenya 04.2001 -
No Degree - Truck And Bus Driving
Automobile Association of Kenya (AAK)
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Science - Hospitality And Tourism Management
Pwani University
Kilifi, Kilifi District, Kenya 04.2001 -
No Degree - Computer Studies Proficient
ROHK Computer College
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Mbale High School
Maragoli, Vihiga District, Kenya 04.2001 -
Skills
Competitive Analysis
Data-driven decision-making
Technical aptitude
Pricing strategy
Sales Presentations
Sales Training
Customer Service
Market Trend Analysis
Sales Targeting
New Business Development
Aftermarket Sales
New Hire Onboarding
Operations Management
Certification
Licensed Class BCE Driver - 2019
Timeline
Distribution Sales Manager
Dynamic Phones And Accessories
01.2022 - Current
Certified Restaurant Manager, Big Square Academy - 2020
02-2020
Restaurant Supervisor
Big Square - Interstrat Ltd
05.2019 - 12.2022
Licensed Class BCE Driver - 2019
03-2019
Headwaiter
Sabor A' Mexico - Chipori Ltd
08.2017 - 04.2019
No Degree - Restaurant Management Training
Big Square Academy
04.2001 -
No Degree - Truck And Bus Driving
Automobile Association of Kenya (AAK)
04.2001 -
Bachelor of Science - Hospitality And Tourism Management
Pwani University
04.2001 -
No Degree - Computer Studies Proficient
ROHK Computer College
04.2001 -
High School Diploma -
Mbale High School
04.2001 -