KEVINE OKOTH OOKO
Accountant
NAIROBI,Nairobi
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Kids Fantasy King of Castle
Kajiado
11.2022 - Current
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Prepared reports on sales figures and customer feedback for management review.
Attaché
National social security fund
Eldoret
08.2023 - 12.2023
- Delivered exceptional client support by handling inquiries with professionalism, empathy, and resolving issues promptly.
- Analyzed financial data, including cash flow modeling and investment projections, contributeing to informed decision-making.
- Ensured compliance with organizational policies, demonstrating attention to detail, and commitment to quality assurance.
- Collaborated with teams to streamline schedules and tasks, enhancing operational efficiency.
Education
Bachelor's of Business Management - Accounting
The East African University
Kitengela12-2025
Kenya Certificate of Secondary Education - C+
Yala Township Mixed Secondary School
Yala11-2019
Kenya Certificate of Primary Education - B
Bar Sauri Primary School
Yala11-2015
Skills
- 21/2 years of customer service experience at Kids Fantasy, King of Castles
- Exceptional communication skills
- Excel proficiency and financial analysis skills
- Financial Acumen
- Clear understanding of financial tools, like Excel, QuickBooks, and SAP Financial Management
- Clear knowledge of Financial Management
- Attention to detail, individual with ability to identify risk and communicate it effectively
Languages
English, Kiswahili, Luo
Hobbies and Interests
- Volunteering
- Networking
- Stock Market Research
- Reading Business or Finance-Related Books
- Personal Budgeting or Investing
References
- Mr. Zack Musengi – National Social Security Fund, Branch Manager, +254 737 090 151, Zackmusengi@nssf.co.ke
- Mr. Samuel Mutinda - National Social Security Fund, Branch Benefits Officer, +254 722 383780, mutindasam@nssf.co.ke
- Mr. Joseph Kamanda, Kids Fantasy King Of Castles, Manager, +254 721 988 798, kidsfantasy19@yahoo.com
Timeline
Attaché
National social security fund
08.2023 - 12.2023
Customer Service Assistant
Kids Fantasy King of Castle
11.2022 - Current
Bachelor's of Business Management - Accounting
The East African University
Kenya Certificate of Secondary Education - C+
Yala Township Mixed Secondary School
Kenya Certificate of Primary Education - B
Bar Sauri Primary School
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