Kevin Ouko Otieno

https://www.ihg.com/intercontinental/hotels/gb/en/doha/dohha/hoteldetail?

Key Qualifications & Responsibilities.

• Provide premium bar and poolside service in high-end Latin-inspired and ultra-lounge venues, boosting beverage revenue through targeted upselling techniques.
• Prepare and serve signature cocktails, contributing to a 15% increase in bar sales during seasonal promotions.
• Maintain 100% compliance with HACCP standards, ensuring health and safety excellence.
• Collaborate with kitchen and bar teams to reduce service delays by 20% during peak hours.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

https://share.google/ysxjqgevbY4Wr22fQ

Key Qualifications & Responsibilities.

• Mastered dual bar and table service, increasing premium beverage sales by 25% through effective upselling.
• Assisted in cocktail preparation for private events, enhancing guest satisfaction.
• Addressed guest dietary concerns, earning consistent positive feedback.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

https://www.urbanhospitalityservices.com/

Key Qualifications & Responsibilities.

• Delivered world-class table service to VIP guests, international delegates, and event sponsors across premium hospitality zones during FIFA World Cup matches.
• Executed high-volume food and beverage service with precision, speed, and grace under pressure, maintaining luxury standards in stadium lounges and suites.
• Followed strict SOPs for service timing, tray handling, guest interaction, and hygiene protocols in line with FIFA and MATCH Hospitality standards.
• Maintained immaculate presentation of service areas, including table setups, buffet stations, and back-of-house zones, ensuring readiness before, during, and after matches.
• Participated in daily briefings and debriefs, contributing insights that improved service flow and reduced prep time by 20% over the tournament period.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

http://www.intsagram.com/bclub.nairobi

Key Qualifications & Responsibilities.

• Delivered exclusive VIP table service, upselling premium beverages and increasing nightly revenue by 30%.
• Managed cash reconciliations and inventory counts, improving end-of-shift accuracy.
• Demonstrated product knowledge, guiding guests to make informed choices based on their preferences or dietary restrictions.
• Maintained beverage station hygiene and presentation standards, supporting turnover of 250–350 covers per match with zero compliance violations.