KEVIN ODUOR OKECH
Multi-Unit Manager
Nairobi
Summary
Seeking a challenging position as a Multi-Unit Manager where I can leverage my Extensive experience in leadership, operational efficiency, and strategic planning to drive the success of multiple café/restaurant locations. Committed to fostering exceptional team performance, enhancing customers satisfaction, and achieving financial goals through effective management and innovative solutions in the dynamic hospitality industry.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
CONNECT COFFEE COMPANY LTD
08.2025 - Current
- Directed operational strategy to enhance efficiency across multiple coffee shop locations.
- Implemented training programs that improved staff performance and customer service satisfaction.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Established vendor relationships, negotiating contracts to optimize supply chain management.
- Oversaw financial budgeting, ensuring profitability while maintaining quality standards in service delivery.
- Managed daily operations, streamlining processes to reduce waste and improve workflow efficiency.
- Led team meetings, fostering collaboration and aligning goals with company objectives for growth.
Multi-Unit Manager/Roaster
Connect Coffee Roasters
01.2020 - 07.2025
- Hiring and Staffing.
- Training new Employees.
- Coaching and developing existing Employees.
- Conducting Timely performance evaluations.
- Translating corporate goals into functional and individual goals.
- Ensuring all the branches are running swiftly and they receive their orders on time from the central kitchen.
- Taking care of all maintenances and repairs as soon as need be to avoid any operation hindrance.
- Creating new beverage menu and costing.
- Attending to all staff and solving all problems that might arise in the line of duty.
- Solving any misunderstandings that might arise between our Employee and customers to customer’s satisfaction.
- Manage all employees leave, Holidays and sick offs and ensuring the shift is well covered.
- Looking for new suppliers with competitive prices.
- Manage petty cash, cash drops and cash pickups by cashiers, confirming the cash before and after the shifts.
- Bean Selection and Evaluation
- Operate and maintain roasting equipment.
- Monitor the roasting process to ensure consistency.
- Adjust time, temperature, and airflow to achieve desired roast profiles.
- Keep detailed records of each roast batch.
- Quality Control:Perform cupping sessions to taste and evaluate roasted coffee.Make adjustments to roasting profiles based on feedback and tasting results.
- Ensure the final product meets quality standards.
- Inventory Management
- Equipment Maintenance. Product Development
- Develop new coffee products based on market trends and consumer preferences.
- Record Keeping:Document roasting profiles,Track production metrics and report on performance.
- Customer Interaction.
- Provide tours or demonstrations if applicable.
- Compliance and Safety:Adhere to health and safety regulations.
- Collaboration:Work closely with other team members, such as baristas and sales Staff Collaborate with suppliers and other coffee professionals.
Head Barista/Trainer
Connect Coffee Roasters
11.2018 - 12.2019
- Selling coffee and coffee grinding and brewing equipment, accessories, and supplies
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Promotes coffee consumption by educating customers
- Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Train the Junior Staff Our Menu, Specialty coffee extraction skills.
- Cash handling procedure.
- Looking for new clients for coffee beans supply.
- Managing an Outlet and being in charge of all operations in the outlet.
- Led daily operations of coffee preparation and service, ensuring high-quality beverages and customer satisfaction.
- Trained and mentored junior baristas on espresso techniques and customer service best practices.
- Developed new beverage recipes, enhancing seasonal offerings and driving customer engagement.
Senior Barista
Connect Coffee Roasters
03.2018 - 10.2018
- Selling coffee and coffee grinding and brewing equipment, accessories, and supplies
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Promotes coffee consumption by educating customers
- Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Train the Junior Staff Our Menu, Specialty coffee extraction skills.
- Cash handling procedure.
Junior Barista
Connect Coffee Roasters
05.2017 - 02.2018
- Selling coffee and coffee grinding and brewing equipment, accessories, and supplies
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Promotes coffee consumption by educating customers
- Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
Barista
Big Square
02.2015 - 04.2017
- Selling coffee and coffee grinding and brewing equipment, accessories, and supplies
- Preparing and serving a variety of coffee drinks, along with pastries and cookies.
- Promotes coffee consumption by educating customers
- Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
Wines of the World
01.2014 - 08.2015
- Distributing JACK DANIELS Whiskey in Supermarkets
- Packaging.
Education
Technical training course -
Simonelli group
11-2023
Green coffee-Intermediate - undefined
SCA
11-2020
Sensory Skills-Intermediate - undefined
SCA
11-2020
Professional Barista course - undefined
Connect coffee
01-2019
German Language - undefined
North pole College
04-2014
Driving class BCE - undefined
Seniors Driving School
03-2014
Kenya certificate of secondary education - KCSE
Shiners Boys High School
01-2013
Kenya certificate of Primary school - KCPE
Riruta Satellite Primary School
01-2009
Skills
Multi-unit management
Leadership
Operational efficiency
Strategic planning
Budgeting and financial management
Customer Service Excellence
Problem Solving
Team Development
Communication
Adaptability
Quality Control
Interests
Reading, Socializing, Travelling
Personal Qualities
Highly self-motivated, dynamic and adaptive, mild tempered and meek and humble, respectful, Cooperative and a team player.
Timeline
General Manager
CONNECT COFFEE COMPANY LTD
08.2025 - Current
Multi-Unit Manager/Roaster
Connect Coffee Roasters
01.2020 - 07.2025
Head Barista/Trainer
Connect Coffee Roasters
11.2018 - 12.2019
Senior Barista
Connect Coffee Roasters
03.2018 - 10.2018
Junior Barista
Connect Coffee Roasters
05.2017 - 02.2018
Barista
Big Square
02.2015 - 04.2017
Wines of the World
01.2014 - 08.2015
Kenya certificate of Primary school - KCPE
Riruta Satellite Primary School
Kenya certificate of secondary education - KCSE
Shiners Boys High School
Driving class BCE - undefined
Seniors Driving School
German Language - undefined
North pole College
Professional Barista course - undefined
Connect coffee
Sensory Skills-Intermediate - undefined
SCA
Green coffee-Intermediate - undefined
SCA
Technical training course -
Simonelli group