KEVIN OCHIENG OGUTU
Inventory & Operations Officer
Kitale,Kenya
Summary
Operations & Supply Chain Professional, Inventory Control Specialist, High-Volume Distribution and Process Optimization.Results-driven professional with 6+ years of progressive
experience in customer service management, sales, and inventory
operations within the agricultural and energy sectors. Proven track
record of exceeding sales targets, leading high-performing teams,
and driving operational excellence
Overview
7
7
years of professional experience
Work History
Sales Representative
Simple Pay Capital Limited
Nairobi, Nairobi Province
10.2022 - 12.2023
- Recruited and onboarded SACCO members through consultative sales strategies moving the customer base from 40,000 to 53,000 nationally.
- Maintained active CRM pipelines and achieved consistently achieved individual sales targets.
- Strengthened client retention through structured follow-up and relationship management.
- Conducted field-based sales engagements in competitive microfinance markets.
Inventory & Operations Officer
National Cereals and Produce Board
Kitale, Trans Nzoia District
02.2024 - Current
- Manage high-volume warehouse operations handling 300,000+ units annually valued at KES 1.5B, maintaining 99%+ stock accuracy and eliminating inventory variance from 200-bag discrepancies to 0% through strengthened cycle counting and daily spot audits.
- Lead end-to-end inventory control (receiving, storage, dispatch) applying FIFO/LIFO controls, expiry management, and shrinkage mitigation strategies, reducing loss exposure and improving inventory visibility.
- Increased dispatch throughput capacity by 3X by redesigning warehouse workflow, reallocating labor across peak cycles, and reducing document processing time, improving order cycle time and service levels.
- Implemented structured daily reconciliation and control checks, shifting from monthly to real-time monitoring, strengthening compliance and minimizing working capital tied up in stock variances.
- Supervise and performance-manage a team of 8–12 operational staff across intake, weighbridge, dispatch, and documentation functions, driving productivity and accountability standards.
- Collaborate with sales and supply planning teams to align stock availability with seasonal demand cycles, improving service turnaround time by 40% and reducing stock-out incidents by 50% during peak distribution periods.
- Coordinate supplier and transporter engagement to improve routing efficiency and reduce bottlenecks during high-volume intake periods.
Customer Service Manager
Rubis Energy Kenya
Kitale, Trans Nzoia District
08.2020 - 08.2022
- Led teams of 8–10 staff across multiple service locations, ensuring operational continuity.
- Ranked 2nd Best Nationally – Customer Service Ambassador Mystery Shopper Awards (2021).
- Improved sales volume from 2000L of fuel to 10,000L daily within the first year.
- Handled petroleum products valued at approximately KES 500 million annually.
- Mentored junior staff, strengthening performance standards and compliance adherence.
- Identification of causes of stock shrinkage and handling them appropriately.
Industrial Attachment / Internship
South Nyanza Sugar Company
Awendo, 27
01.2019 - 08.2019
- Supported marketing operations, campaign reporting, and CRM database management.
- Conducted market analysis identifying trends and competitor positioning.
- Participated in biomass briquetting initiative supporting sustainable energy production upscale by 10%.
- Assisted in laboratory testing and quality control processes.
Education
Bachelor of Science - Agribusiness Management
University of Nairobi
Nairobi, 3001-2021
Kenya Certificate of Secondary Education -
Kisumu Boys High School
Kisumu, 1701-2015
Skills
Inventory Management (FIFO / LIFO), ERP Systems: Dynamics, Mezzanine, CRM Systems & Sales Reporting, Stock Reconciliation & Ledger Alignment, Data Entry & Database Management, SAP modules, Advanced Excel, Dashboard reporting and Data analytics tools
Operations Supervision, Sales forecast interpretation, Inventory turnover ratio, Working capital impact, Cost per delivery analysis, Supply Chain Coordination, Supply Chain Coordination, Sales & Relationship Management
Timeline
Inventory & Operations Officer
National Cereals and Produce Board
02.2024 - Current
Sales Representative
Simple Pay Capital Limited
10.2022 - 12.2023
Customer Service Manager
Rubis Energy Kenya
08.2020 - 08.2022
Industrial Attachment / Internship
South Nyanza Sugar Company
01.2019 - 08.2019
Bachelor of Science - Agribusiness Management
University of Nairobi
Kenya Certificate of Secondary Education -
Kisumu Boys High School
KEY PERFORMANCE INDICATORS
- Inventory Value Managed: KES 1.5B+ annually
- Stock Accuracy: 99%+ (reduced variance from 200-bag discrepancies to 0%)
- Dispatch Throughput Improvement: 3X increase in daily output capacity
- Service Turnaround Improvement: Reduced average dispatch processing time from 2 hours to 45 minutes.
- Sales Growth (Retail Operations): Increased daily fuel sales from 2,000L to 10,000L
- Shrinkage Control: Reduced shrinkage from 5% to less than 1% within 12 months through daily cycle counts and reconciliation audits.
- Team Leadership: Managed and performance-supervised 8–12 operational staff
- Operational Scope: 300,000+ units handled annually