Kevin Mburu Njenga
Nairobi,30
Summary
To fulfill the objective of the organization, adding value to it and improving the quality for it through application of my skills
Excellent organization skills Ability to utilize sound judgment when making decisions Adopt and experienced in problem solving and providing solutions
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
SUN AND SAND HOTEL
01.2021 - Current
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit policies.
- Allocate rooms to expected arrivals after checking the guest’s preferences.
Education
Bachelor - Finance
Kenyatta University
01.2021
Kenya certificate of secondary education - undefined
Chago High School
01.2016
Kenya Certificate of Primary Education - undefined
Christopher Primary School
01.2012
Personal Information
- Height: 5'8 ft
- Religion: Christian
- Date of Birth: 06/02/1997
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Hobbies and Interests
- Travelling
- Socializing
- Adventure
Timeline
Front Office Supervisor
SUN AND SAND HOTEL
01.2021 - Current
Bachelor - Finance
Kenyatta University
Kenya certificate of secondary education - undefined
Chago High School
Kenya Certificate of Primary Education - undefined
Christopher Primary School
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