Kevin Kyalo
Operations Manager
Nairobi
Summary
Seasoned Operations Manager and talented leader with over 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Business Relationship Manager
PROKIP
12.2023
- Perform regular customer progress and satisfaction follow-up calls to ensure client satisfaction with business software, customer-centric professional in point of sales software, expertise in negotiation, customer service and care
- Dedicated to cultivating strong client relationships for business software solutions.
Operations Manager
Zabana Dairies Limited
06.2019
- Keep up to date with administrative and reporting responsibilities required of the position and job duties, ensure staff compliance with company policies and auditing requirements
- Work in conjunction with the Business Management Group in setting and achieving production and financial targets, ensure property and associated assets are secure and maintained within seasonal operating budgets, ensure the farm is operating under the stipulated industry guidelines and government regulations
- Perform regular customer service and negotiations on behalf of the company.
Tours Consultant
El Fuente Tours & Safaris
01.2010
- Tasked with marketing of the company’s travel packages; planning logistics for booked tours; manage contract negotiations and payment terms; plan client tour & safari itineraries.
Operations Manager
Flowers & Events By Cathy
02.2019 - 05.2019
- Customer service and negotiations; Cross-functional role accountable for planning and controlling change within the company; managing the ERP system, implementing new alternative methods of efficiency; setting, reviewing and managing budgets; planning logistics, training and supervising of new staff.
General Manager
Zabana Dairies Limited
01.2018 - 01.2019
- Tasked with establishing the operations function; drafting the farm procedures, policy manuals and employee handbooks; drafting employee contracts; supervising the installation and fitting of machinery at the farm; as well representing the company in various trade fairs.
Accounts/Administrative Assistant
Christ Victorious International
01.2015 - 01.2018
- Tasked with accounting of church offering collections; allocating funds to different church activities and programs as directed by the Senior Pastor; overseeing the media department; coordinating youth ministry activities and projects; and as well performing protocol duties.
Sales & Marketing
Luxury ‘N’ Style Bridal Car Hire E.A Limited
01.2012 - 01.2015
- Tasked with marketing of the bridal car hire packages; inspection of bridal vehicle fleets prior to events; oversee contract negotiations with clients and manage payment of services.
Social Media Marketer
C.I.S.I Kenya
01.2010 - 01.2012
- Tasked with implementing online and offline marketing campaigns; Regular customer service and follow-up ; oversee website development to improve online brand presence; company’s systems maintenance.
Education
Associate Degree in Christian Ministry -
Christian Leaders Institute –USA
17771 W Spring Lake Rd, Spring Lake, MI, USA, 4945 01.2020 - Current
Travel/Tourism Management (DIP.) -
Global Institute of Tourism & Business Studies
Nairobi, Kenya. 01.2009 - 04.2011
Skills
Service support
Ability to work with team members to increase individual performance and set realistic improvement goals
Proven record of reducing expenses by minimizing waste and allocating staff duties accordingly
Ability to increase market share by ensuring total client satisfaction, driving marketing initiatives and encouraging referrals
Cost Control/Process Optimization
Team Leadership/Supervision
Reporting Proficiency
Organized & Detail Oriented
Strategic Planning
Effective Workflow Management
Great customer service and negotiation skills
Active Listening
Excellent Communicator
Excellent Problem Solving
Training & Staff Development
Presentation Skills
Stress Tolerance
Relationship building and management
Customer Relationships
Service support
References
- Mrs Judy M, Manager, Luxury ‘N’ Style Bridal Car Hire E.A Ltd, (+254)-728-134-965
- Mr. Jesse Mbugua, Manager, Central Information Systems International/C.I.S.I Kenya, (+254)-720-376-666
Timeline
Business Relationship Manager
PROKIP
12.2023
Associate Degree in Christian Ministry -
Christian Leaders Institute –USA
01.2020 - Current
Operations Manager
Zabana Dairies Limited
06.2019
Operations Manager
Flowers & Events By Cathy
02.2019 - 05.2019
General Manager
Zabana Dairies Limited
01.2018 - 01.2019
Accounts/Administrative Assistant
Christ Victorious International
01.2015 - 01.2018
Sales & Marketing
Luxury ‘N’ Style Bridal Car Hire E.A Limited
01.2012 - 01.2015
Tours Consultant
El Fuente Tours & Safaris
01.2010
Social Media Marketer
C.I.S.I Kenya
01.2010 - 01.2012
Travel/Tourism Management (DIP.) -
Global Institute of Tourism & Business Studies
01.2009 - 04.2011