KEVIN KARANJA
Maragua
Summary
Resourceful professional recognized for high productivity and efficient task completion. Expertise in team leadership, conflict resolution, and operational oversight. Proven ability to enhance communication and problem-solving skills to maintain smooth operations. Dedicated to fostering positive work environments and achieving organizational goals through effective supervision and staff engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Opening Supervisor
Equity Bank
Karen
06.2021 - 05.2025
- Supervised daily operations, ensuring compliance with banking regulations.
- Reviewed customer onboarding documents for accuracy and completeness.
- Analyzed customer account activity to detect potential fraud.
- Educated customers on fraud prevention best practices and scam indicators.
- Trained team members in anti-money laundering compliance procedures.
- Participated in training sessions addressing online security threats and digital payment methods.
- Assessed customer risk profiles to develop strategies for mitigating money laundering risks.
- Complied with company policies and communication objectives.
Account Opening officer
Equity Bank
Thika
12.2020 - 05.2021
- Processed account opening applications with high efficiency and accuracy.
- Verified customer identification documents and account details thoroughly.
- Streamlined workflows by collaborating with team members on account processing.
- Guided clients through account opening procedures to ensure clarity.
- Maintained up-to-date knowledge of banking regulations and compliance standards.
- Trained new staff on account opening protocols and systems effectively.
- Resolved customer inquiries regarding account status promptly and professionally.
- Utilized banking software to manage customer data securely.
Operations Officer
Equity Bank
Thika
04.2014 - 11.2020
- Coordinated daily operations to enhance workflow efficiency and team collaboration.
- Ensured compliance with company policies and regulatory requirements across operations.
- Identified potential risks associated with operations and implemented mitigation strategies accordingly.
- Reviewed financial information such as budgets, invoices, accounts payable, and accounts receivable.
- Implemented fraud prevention and security checks
Teller
Equity Bank
Thika
04.2013 - 12.2013
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity during daily operations.
- Monitored compliance with bank policies and regulatory guidelines.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Trained new tellers on operational procedures and service standards.
- Handled customer complaints with professionalism and care.
Internship
Design 40 Ltd
Nairobi
01.2011 - 05.2012
- Managed accounts payable tasks and processed invoices with high efficiency.
- Supported month-end closing activities and ensured accurate reconciliation of financial statements.
- Performed bank reconciliations across multiple accounts to maintain accuracy.
- Developed spreadsheets for tracking financial data, enhancing analytical capabilities.
- Created comprehensive reports on accounts receivable and payable activities.
- Updated customer records in accounting system, ensuring data integrity.
- Assisted in preparing monthly financial statements for management review.
- Maintained precise transaction records related to accounts receivable and payable.
Education
Bachelor of Commerce -
KCA University
Nairobi12.2012
Diploma in Business Management -
KCA University
Nairobi11.2010
Association of Certified Chartered Accountants (ACCA) - Intermediary
KCA University
Nairobi01-2009
Skills
- Customer onboarding and training
- Fraud detection and prevention
- Regulatory compliance and risk assessment
- Anti-money laundering strategies
- Operations management and efficiency
- Team collaboration and synergy
- Effective communication skills
- Critical thinking and analysis
- Problem-solving techniques
- Attention to detail in processes
- Staff discipline and performance management
- Time management abilities
- Excellent communication
Certification
- Certificate in fire safety, November 29, 2024
- Certificate in first aid, November 28, 2024
- Certificate in post-trauma and stress management, November 26, 2024
- Certificate in Occupational Safety and Health Committee, November 26, 2024
References
References available upon request
Timeline
Account Opening Supervisor
Equity Bank
06.2021 - 05.2025
Account Opening officer
Equity Bank
12.2020 - 05.2021
Operations Officer
Equity Bank
04.2014 - 11.2020
Teller
Equity Bank
04.2013 - 12.2013
Internship
Design 40 Ltd
01.2011 - 05.2012
Bachelor of Commerce -
KCA University
Diploma in Business Management -
KCA University
Association of Certified Chartered Accountants (ACCA) - Intermediary
KCA University
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