Kepha Ngugi
Real Estate Proffesional
Kenya
Summary
Dedicated Marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Head of Letting
TSAVO
Nairobi
04.2021 - 11.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Onboarded new temps by entering employee information into systems.
- Saved resources by implementing cost-saving initiatives that addressed long-standing problems.
- Saved resources by implementing cost-saving initiatives that addressed long-standing problems.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
Social Media Marketing Manager
TSAVO
Nairobi
04.2020 - 04.2021
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Continually maintained and improved company's reputation and positive image in markets served.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Created printed marketing materials designed to drive campaigns.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed insights on marketing campaigns to assess performance against goals.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Telemarketing Manager
African Resort International
Nairobi
01.2018 - 08.2019
- Exceeded targets by building, directing and motivating high-performing sales team.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Set weekly goals for sales representatives.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Camera Person
Deliverance Church Umoja
Nairobi
02.2017 - 01.2018
- Interacted with directors, producers and talent while remaining focused and professional at all times.
- Set up lighting and audio for on-site and on-location filming, recorded footage and resolved technical issues.
- Checked composition and lighting of shots before beginning shoots.
- Operated television cameras for over 100 live broadcasts.
- Set up equipment for inside and outside shots.
- Operated television studio cameras during live production.
- Reduced costs by implementing cost-effective digital editing techniques.
Social Media Intern
CropNuts Limited
Nairobi
07.2016 - 01.2017
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Responded to comments, posts and questions from various channels.
- Analyzed trends in social media posts and followers to maximize views.
- Utilized best practices for SEO optimization to boost social media program's visibility.
Education
Associate of Arts - Mass Communication
Mt Kenya University
Nairobi, Kenya 02.2012 - 12.2015
Skills
Mitigation of future issues
Understanding of sales retention
Plan of care understanding
Hiring proficiency
Leadership
Fire fighting
Client communication
Marketing and advertising
Strategic planning
Active Listening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Collaborated with team of 10 in the development of creating the company Website
Affiliations
- Rotary International
Timeline
Head of Letting
TSAVO
04.2021 - 11.2022
Social Media Marketing Manager
TSAVO
04.2020 - 04.2021
Telemarketing Manager
African Resort International
01.2018 - 08.2019
Camera Person
Deliverance Church Umoja
02.2017 - 01.2018
Social Media Intern
CropNuts Limited
07.2016 - 01.2017
Associate of Arts - Mass Communication
Mt Kenya University
02.2012 - 12.2015