Kennedy Muriuki
Information Technology Specialist
Nairobi
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Software Developer System Analyst
DigitalsBay Solutions
Kisumu
01.2022 - 12.2022
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Developed and implemented workflow templates, prioritizing efficiency and ease-of-use for end-users.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Technical Support Specialist
Institute of Advanced Technology
Nairobi
02.2021 - 05.2023
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Information Technology
Maseno University
Kisumu, Kenya 09.2017 - 02.2022
Skills
TCP/IP
Timeline
Software Developer System Analyst
DigitalsBay Solutions
01.2022 - 12.2022
IT Technical Support Specialist
Institute of Advanced Technology
02.2021 - 05.2023
Bachelor of Science - Information Technology
Maseno University
09.2017 - 02.2022
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