Kenneth Okava
Senior Mobile Network Specialist
Eldoret,Kenya
Summary
Result-oriented agile mobile Network specialist and enthusiast with 15+ years of experience, Seeking to use proven agile skills to provide optimal network operations in terms of efficiency and costs.
Revolutionist and change oriented operational process in every scope of work assignments.
At safaricom PLC., led a team that received a innovation award for cloud based IoT fuel management systems. Slashed costs 30%with better adherence to Agile best practices.
Also implemented automated Kenya power mobile reading program that saved Kes 168 million annually.
Overview
6
6
years of post-secondary education
34
34
years of professional experience
Work History
Senior Network Support Specialist
Safaricom
Eldoret, Uasin Gishu
04.2006 - Current
- Revolutionalised field operations process via automation. This is through leadership in iterative innovations that saw efficiency in operations. occasioned by developments of mobile, fieldmetrics, leading to annual savings 20% of operations Costs.
- Saved Kes 168 million implementing cost-saving initiatives that addressed long-standing energy management issues. This was achieved by automation of utility power reading app SafKPLC
- Worked closely with infrastructure teams to maintain optimum levels of communication to effectively and efficiently complete projects. Safibill energy billing portals developed to operationalize paperless process for landlords, saving 20% on paper and legal costs.
- Maintained 100% network availability to the delight of customers within my regional cluters
- Revolutionized field operations processes in safaricom through digital automation. Devised and implemented and fieldmetrics portal to realize this.
- Innovated and automated network monitoring systems that reduced network outages.
- Saved kes 500 million through automation of fuel tank calibrations at safaricom sites. Accurate fueling delivery was achieved
- Won several awards on, innovation, employee of the year awards, and cloud IOT.
- Trained and certified in various fields GSM,UMTS, LTE, transmission technologies.
- Supervised and supported teams of 500 staff and non staff members, in the operationalization of automated kplc readings with success.
Customer Service Coordinator
Corrington Business Systems(Panasonic)
Nairobi, Kenya
11.2003 - 06.2021
- Developed and tested initial Commercial Customer database configuration to be used post launch, this automation yielded 100% customer service satisfaction.
- Maintained and coordinated interdepartmental communications.Worked directly with station engineers to complete integration of hardware/software distribution systems.
- Supported Panasonic telephony PABX and office fax and photocopier infrastructure, Routing/Switching, Security and configuration changes.Informed technicians of possible outages.
- Created and maintained detailed data storage and customers network infrastructure documentation.
- Led/Coached 18 Tier III Support call centre agents tasked with remote troubleshooting of hardware and software issues for internal Dell employees/customers.
- Served as an escalation point of contact for any hard to resolve Panasonic BackupExec and Commvault issues.
- Pre-defined metric scores were within team averages however hardware re-dispatch rate was a low 10% indicating better first time resolution.
- Installed and configured Panasonic devices.
Pupil Engineer
Telkom Kenya
Nairobi , Kenya
07.2004 - 04.2005
- Delivered exceptional level end to end of service to each customer and 50 customers per day by listening to concerns and answering questions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Utilised company specific software to offer advanced troubleshooting for Jambonet ADSL customers and tier I agents.
- Answered inbound calls at a high volume call centre for customers who may be experiencing issues with their internet connectivity.Helped customers via phone with home phone, cable, internet, software, and hardware installations or issues.
- Diagnosed hardware/software failures and re-seated/re-installed as needed to resolve these issue.
- Provided telephone customer service for internet subscribers.
- Provided 100% advanced technical support for Telkom internet clients
- Registered all Jambonet clients / Troubleshoot all Internet browsing and latency issuesAssisted customers with multiple level of router support; including static configuration, IP mapping, DHCP, and pinhole settings.
- Moved to Tier2 support where calls escalated in technical difficulties and included such things a router configuration and advanced TCP/IP troubleshooting.
- Documented and recorded all activity and communication with customers over telephone and email according to the departmental standards of quality.
- Prepared procedural documentation of technical issues and security resolutions during service calls.
Customer Support Engineer
Lanseair Computers
Nairobi, Kenya
06.2003 - 11.2003
- Provided 100% advanced technical support for Lanseair internet clients
- Registered all Lanseair clients / Troubleshoot all Internet browsing and latency issuesAssisted customers with multiple level of router support; including static configuration, IP mapping, DHCP, and pinhole settings.
- Moved to Tier2 support where calls escalated in technical difficulties and included such things a router configuration and advanced TCP/IP troubleshooting.
- Documented and recorded all activity and communication with customers over telephone and email according to the departmental standards of quality.
- Prepared procedural documentation of technical issues and security resolutions during service calls.
Education
J.D. - LTE Technology
Huawei University
Hangzhou 03.2016 - 05.2016
Associate of Science - ATN &PTN Fibre Optic Backhaul Maintenance & Ops
Huawei University
Hangzhou 03.2014 - 04.2014
J.D. - Electrical And Telecommunication Engineering
Moi University
Eldoret Kenya 08.1998 - 11.2003
Skills
Gsm, UMTS and LTE technologies Deployed, installed, integrated and commissioned all the three technologies within safaricom network,
Accomplishments
- Revolutionized field operations processes in safaricom through digital automation. Devised and implemented and fieldmetrics portal to realize this.
- Saved Kes 168 million annually via automation of commercial power utility app dubbed SAFKPLC.
- Innovated and automated network monitoring systems that reduced network outages.
- Saved kes 500 million through automation of fuel tank calibrations at safaricom sites. Accurate fueling delivery was achieved
- Won several awards on, innovation, employee of the year awards, and cloud IOT.
- Trained and certified in various fields GSM,UMTS, LTE, transmission technologies.
- Supervised and supported teams of 500 staff and non staff members, in the operationalization of automated kplc readings with success.
Awards
>Employee of the year award 2007
>innovation award of the year 2014
>Safaricom Virtual hackathon award 2020
>SafaricomTop performer awards2014,2015,2018
Certifications
>ITIL foundation infrastructure library on business processes
>Fibre transmission networks
>Long term Evolution Networks
>UMTS operations
>Aviat Microwave Transmission Networks
>Harris transmition networks
>Siemens Gsm networks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referees
1) Alfred Tanui
Safaricom PLC
Network Maitanance Manager
Tel: 0723794241
2) Daniel Kyama.
Group lead/ Head- Customer Experience
Airtel Africa,
Tel: 0722883822
Timeline
J.D. - LTE Technology
Huawei University
03.2016 - 05.2016
Associate of Science - ATN &PTN Fibre Optic Backhaul Maintenance & Ops
Huawei University
03.2014 - 04.2014
Senior Network Support Specialist
Safaricom
04.2006 - Current
Pupil Engineer
Telkom Kenya
07.2004 - 04.2005
Customer Service Coordinator
Corrington Business Systems(Panasonic)
11.2003 - 06.2021
Customer Support Engineer
Lanseair Computers
06.2003 - 11.2003
J.D. - Electrical And Telecommunication Engineering
Moi University
08.1998 - 11.2003
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