
Dynamic Shift Manager with extensive experience at Golden Sun Casino, excelling in staff development and incident reporting. Proven track record in enhancing guest relations and ensuring compliance with gaming regulations. Strong leadership and problem-solving skills foster a collaborative team environment, driving operational success and customer satisfaction.
Staff development
Equipment troubleshooting
Handling customer complaints
Surveillance monitoring
Team management
Guest relations
Promotions coordination
Incident reporting
Employee scheduling
Policy enforcement
Strong leadership
Table games expertise
Gaming regulations compliance
Casino operations
Employee relations
Gaming regulations
Teamwork
Teamwork and collaboration
Problem-solving
Customer service
Started and managed a casino training school on behalf of Simba and golden sun casinos.