Kenneth Gachango
Senior Product Manager
Nairobi,
Summary
Highly motivated and results-oriented Senior Product Manager with over 7 years of experience driving product growth and innovation across 5 different industries. Proven ability to translate business goals into user-centric products, fostering a culture of data-driven decision making enabled by agile best practices. Adept at managing cross-functional teams, prioritizing workloads, and delivering solutions that exceed customer expectations.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
Work History
Senior Product Manager
Food 4 Education
08.2023 - Current
- Reduced time-to-market by 25% through optimization of workflows across the entire product lifecycle.
- Championed customer feedback loops, resulting in a 40% increase in product refinement according to evolving customer requirements.
- Introduced and led the adoption of agile best practices, resulting in over 30% improvement in project delivery efficiency.
- Identified target markets for promotional efforts via statistical analysis, leading to a 20% increase in promotional effectiveness.
- Conducted thorough risk assessments to identify potential vulnerabilities in the project''s data management infrastructure, implementing proactive mitigation strategies where necessary.
- Reduced errors in data collection by 70% through meticulous quality control measures and regular system audits.
Product Manager | Agile Coach
LCT Africa Limited
11.2022 - 08.2023
- Developed a data-driven growth strategy, resulting in a 30% increase in new customer acquisition within 6 months.
- Proposed and led experiments to improve activation and retention, resulting in a 15% reduction in churn for both B2B and B2C healthtech products.
- Successfully coached and mentored teams in adopting agile best practices, leading to a 40% improvement in team velocity.
- Managed full product lifecycle, ensuring consistent quality control measures, and driving a 30% increase in customer satisfaction.
- Coordinated design meetings and decisions with internal departments, resulting in a streamlined development process and improved collaboration.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
Digital Product Manager
APA Insurance Limited
08.2021 - 11.2022
- Accelerated feature delivery by over 30% through effective task prioritization and resource allocation.
- Assisted over 200 insurance agents with internal training and roll-out activities of 3 insurance products and over 50 cutting edge insurance innovations
- Set up Google Analytics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 25%
- Acted as a change agent in APA's organization-wide agile transformation and guided the organization through its agile journey and maturity
- Served as a Scrum Master leading 4 teams, consisting of 8 members each, with a focus on adoption of agile best practices
- Promoted transparency within the project lifecycle by maintaining up-to-date documentation on progress, risks, and milestones achieved.
Product Management Consultant
Sancom Limited
01.2020 - 08.2021
- Led a team of 11 to undertake 4 new deployments in my first six months of joining the organization, that led to unlocking projected revenues of USD 450,000.
- Compiled user data from 10 corporate clients to understand technical issues, and modified software to fix bugs and enhance the interface, improving user satisfaction by over 40%
- Collaborated closely with over 8 cross-functional development teams to articulate product needs, user stories, and acceptance criteria
- Mentored 5 new hires, resulting in stronger staff development and increased productivity
- Employed a coaching framework to assess the Scrum team's strengths and weaknesses, leading to a measurable improvement in their ability to deliver high-quality products on time.
Associate Product Manager
Turnkey Africa Limited
01.2019 - 12.2019
- Planned and estimated 2-week sprints in a realistic yet time-efficient manner that allowed the teams to deliver 97% of the MVP according to the company roadmap
- Co-ordinated over 40 concurrent, high visibility projects using agile framework in complex fast-paced environments across multiple business divisions and 4 countries
- Performed over 60 competitive assessments that enabled me to lead the implementation of over 15 unique, cutting edge, web and mobile insurance product features
- Guided feature development and code implementation for 6 senior developers, 3 business analysts, 2 QA's and 2 business intelligence analysts on front-end web applications, back-end API services, API portal and API gateway capabilities
Senior Business Analyst
Turnkey Africa Limited
07.2018 - 12.2019
- Conducted internal research, analyzed business operations, and problem solved operating inefficiencies, saving Turnkey Ltd a combined 800 man-hours a month
- Led a team of 4 business analysts in product discovery, scoping, executing and delivering 15 insurance web portals and 35 APIs worth Ksh. 100M+ in value.
- Improved backlog management system and delivery optimization by over 60% through taking lead as scrum master and agile coach to 3 development teams.
- Created and enforced five of Turnkey’s internal and external API standards.
- Improved customer response time to 36 hours from an initial
response time of 450 hours.
Product Development Manager | Tech Educator
Nova Pioneer Academies
08.2016 - 03.2018
- Trained 264 high school students on Java, Scratch, Python, and Android development
- Provided curriculum design for programming and 3-D gaming development and led in the curriculum delivery to over 300 high school learners
- Composed engaging lesson plans, allowing students to further their understanding of complex material, boosting motivation and lesson preparation for 90% of students
- Wrote routine learners' progress reports on achievements and difficulties, communicating information with parents, and receiving 99% positive reviews on parent feedback surveys
Education
Bachelor of Science - Telecommunications and Information Engineering
Jomo Kenyatta University of Agriculture And Technology
Kenya 05.2011 - 12.2015
High School Diploma -
Alliance High School
Kenya 01.2006 - 12.2009
Skills
Stakeholder relationship management
Data-driven decision-making
Product Strategy and Roadmapping
Product Training
Market Research and Competitive Analysis
Documentation And Reporting
Risk Management
Customer Journey Mapping
Communication and Collaboration
UI / UX Design
Certification
Growth Product Manager Nanodegree - Udacity
Timeline
Senior Product Manager
Food 4 Education
08.2023 - Current
Product Manager | Agile Coach
LCT Africa Limited
11.2022 - 08.2023
Digital Product Manager
APA Insurance Limited
08.2021 - 11.2022
Product Management Consultant
Sancom Limited
01.2020 - 08.2021
Associate Product Manager
Turnkey Africa Limited
01.2019 - 12.2019
Senior Business Analyst
Turnkey Africa Limited
07.2018 - 12.2019
Product Development Manager | Tech Educator
Nova Pioneer Academies
08.2016 - 03.2018
Bachelor of Science - Telecommunications and Information Engineering
Jomo Kenyatta University of Agriculture And Technology
05.2011 - 12.2015
High School Diploma -
Alliance High School
01.2006 - 12.2009