Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kennedy Mulei

Professional Transcriber.
Nairobi

Summary

I am constantly and always in pursuit of perfecting my skills by providing the most accurate, best format, and best-in-class, super-fast turnaround transcripts. My main goal is the client's satisfaction, an opportunity where I can use my skills and expertise. I'm willing to maximize my experience and elevate my knowledge.

I have worked on a wide range of transcription materials from business calls, video conferences, court proceedings, technical files, business calls, preaches, and many more. I believe I am the best fit for your company and look forward to utilizing my skills, growing, and keep learning. I use Express Scribe, FTW Transcriber, (sometimes InqScribe), Microsoft Word, Grammarly, text expanders, and DFX Sound Enhancer, and to ensure on-time submission as well as high-quality work.

With the emergence of artificial intelligence, I have gained expertise and now have the experience needed to work on AI-generated transcripts. Having dealt with Temi, Otter, Sonix, Descript, and other AI tools, I know what to look for, i.e., repetitions, inconsistencies, hallucinations, phrases that sound robotic, and text that may lack the subtle shifts in tone, context, and emotional depth that characterize human writing. Thorough Quality Assurance Specialist with 11-year background in transcription. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.

Overview

13
13
years of professional experience
4032
4032
years of post-secondary education

Work History

Quality Assurance Specialist & Editor

Cadence
Remote
09.2023 - Current
  • Perform quality assurance checks on AI-generated transcription projects to ensure they are accurate and comply with the Style Guide.
  • Handle different types of transcription from different industries: business, medical, and legal, with fast turnarounds and very high accuracy.

QA Corrector

AlphaSights
Remote
10.2021 - Current
  • Conduct quality assurance checks on transcription projects generated by AI, ensuring accuracy and adherence to the Style Guide.
  • Provide fast project deliveries of 2 to 3 hours for every hour of audio/video, ensuring very high accuracy.

QA Specialist

AlphaSights
09.2021 - Current
  • Conduct quality assurance checks on transcription projects from transcribers, ensuring accuracy and adherence to the Alphsights Style Guide.
  • Meet very tight turnarounds of 2 to 3, or less, hours for every audio/call hour.
  • Completed over 235,000 minutes worth of calls.

Video Captioning

Rev.com
08.2018 - 09.2021
  • Captioned videos with a focus on accuracy, attention to detail in on-screen texts, and ensuring timely project deliveries.

Transcriber

Rev.com
04.2016 - 09.2021
  • Provided accurate transcripts for different types of clients.
  • Adopted Rev AI tool fast and ensured AI-generated files were edited, proofread, and up to the company’s standards.

Transcriber/Reviewer/Captioner

Speechpad Transcription & Caption Services
01.2014 - 05.2021
  • Successfully transcribed and captioned a wide range of content, including legal proceedings, focus groups, educational materials, medical files, interviews, etc., ensuring accuracy and adherence to project guidelines.

Transcriber

AlphaSights
05.2019 - 03.2021
  • Handles mainly business files from clients from different industries, including business calls, medical, and educational.
  • Handle different accented materials, Indian accents, Japanese, Chinese, and other Asian countries, as well as the UAE, the USA, European, and African.
  • Provide accurate and timely transcription services for various clients, maintaining high standards of quality.
  • Met the company’s fast turnarounds of a maximum of 4 hours per audio hour.
  • Transcribed over 110,000 minutes.

QA/Transcriber (Dual)

AlphaSights
03.2021 - 02.2021
  • Transcribed file, guaranteeing quality and adherence to the AlphaSighs Style Guide.
  • Managed transcript projects from other transcribers with a focus on quality assurance and attention to detail. Made certain all transcripts were up to standards and followed the Style Guide to the letter.
  • Met the quick turnarounds of 2 to 3 hours per audio hour.

Transcriber

Upwork
01.2013 - 09.2020
  • Provided transcription services for various clients, delivering accurate and high-quality transcripts.

Transcriber

Adept Info Solutions
04.2018 - 02.2019
  • Conducted transcription tasks for legal documents, maintaining strict confidentiality and accuracy.
  • Made sure the client requests were met, accurately and with fast turnarounds.

Transcriber/Editor

GoTranscript
01.2016 - 07.2017
  • Edited and proofread transcriptions to ensure accuracy and consistency.
  • Handled different types of transcription tasks from different types of clients.

Transcriber

Scribie
07.2014 - 01.2015
  • Produced accurate and high-quality transcriptions for diverse clients.

Transcriber/Editor

CastingWords
01.2014 - 01.2015
  • Transcribed materials to text: ensuring consistency and accuracy with the audio/video contents per the style guide.

Call Center Representative/Data Entry Agent

Kencall
Nairobi, Nairobi Province
06.2013 - 05.2014
  • Handled customer inquiries.
  • Performed data entry tasks with efficiency and professionalism.

Education

International Computer Drivers License -

ICDL Africa
Nairobi

Captioning and Subtitling -

Udemy
Online

Skills

Transcription

References

  • Suhail, Abdul, Client, abdulsuhail@adeptinf.com, Adept Solutions
  • Shaune, Nirschl, QA Manager, shaune.nirschl@alphasights.com, AlphaSights

Timeline

Quality Assurance Specialist & Editor

Cadence
09.2023 - Current

QA Corrector

AlphaSights
10.2021 - Current

QA Specialist

AlphaSights
09.2021 - Current

QA/Transcriber (Dual)

AlphaSights
03.2021 - 02.2021

Transcriber

AlphaSights
05.2019 - 03.2021

Video Captioning

Rev.com
08.2018 - 09.2021

Transcriber

Adept Info Solutions
04.2018 - 02.2019

Transcriber

Rev.com
04.2016 - 09.2021

Transcriber/Editor

GoTranscript
01.2016 - 07.2017

Transcriber

Scribie
07.2014 - 01.2015

Transcriber/Reviewer/Captioner

Speechpad Transcription & Caption Services
01.2014 - 05.2021

Transcriber/Editor

CastingWords
01.2014 - 01.2015

Call Center Representative/Data Entry Agent

Kencall
06.2013 - 05.2014

Transcriber

Upwork
01.2013 - 09.2020

International Computer Drivers License -

ICDL Africa

Captioning and Subtitling -

Udemy
Kennedy MuleiProfessional Transcriber.