Kennedy Mong'are Mogaka
Nairobi,Nairobi
Summary
Innovative business leader with 20+ years of success defining and leading Marketing, entrepreneurship and Business Development strategies to outperform competitors and close deals. Collaborative Enterprise-wide experience in executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills.
Overview
28
28
years of professional experience
Work History
Chief Executive Officer
Dovenest Insurance Brokers Limited
08.2019 - Current
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Oversaw divisional marketing, advertising and new product development.
- Directed technological improvements, reducing waste and business bottlenecks.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Represented organization at industry conferences and events.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Established foundational processes for business operations.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Head of Sales
KCB Insurance Agency Limited
04.2015 - 07.2019
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Developed and enforced policies and procedures for compliance with company policies.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Performed supplier risk evaluations and supported regulatory inspections.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Monitored daily sales performance and provided feedback to each team member.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Embedded Products Manager
Stanbic Bank, Standard Bank group
02.2012 - 04.2015
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
Business Development Manager
Heritage Insurance Company
07.2006 - 01.2012
- Reporting to Executive Director, Preparation of annual premium budget and setting up strategies for their achievement through the Agents, Brokers and direct client’s channels
- Managed Credit control of the business portfolio effectively
- Responsible for processing and Appointment of New brokers and agents in the company books
- Maintaining good relationships with brokers, agents and clients
- Fostering and maintenance of good corporate image through the Corporate Social responsibility membership setting an amiable platform for marketing
- Ensured statutory and regulatory (IRA) requirements are met in a timely manner by Brokers and Agents
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Compiled product and customer data to generate informed profit projections.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Kept meticulous client notes and updated account information in company databases.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Facilitated business by implementing practical networking techniques.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed the business renewals and retention ratio of 90% of Direct, Agency and Brokers for the period 2007 to
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Branch Manager
Insurance Company of East Africa (ICEA) Limited
03.2002 - 01.2009
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved various issues impacting sales management and business operations.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
Area Sales Manager
Rift Valley Bottlers Ltd, Coca, Company
03.1999 - 07.2002
- In Charge Of: Sales Representatives, Merchandisers, and Cooler Technicians, Painters and Distributors in the Western Region of the Franchise Territory Main achievements: Managed an Area Sales team to achieve the set Sales Objectives
- Efficiently managed the distribution system which achieved the required market execution standards
- Quick and effective response to the placement and maintenance of the company cold drink equipment
- Managed all the sales promotions and special events with special emphasis on introduction of new products, promotions and motivation programs Participation in the training of dealers' sales personnel
- Developed and executed territory marketing plan which met the sales figures and profit objectives for the company
- Carried out Market Research, Customer satisfaction surveys
- Monitored competitor activities through ITMO and other tools
- Enforced the Recommended Retail Prices (RRP) compliance
- Prepared and presented the monthly sales reports
- Development, Management and Control of the Distributors' debt accounts.
- Built lasting relationships with clients through outstanding customer service interactions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with clients and distributors to create and promote new products.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Led sales region to increase sales and boost team morale.
- Introduced new products to meet customer demand and increase profits.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Unit Manager
British American Insurance Co. Ltd
03.1996 - 03.1999
- Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support
- Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals
- Hire, train, supervise and retain sales staff, and create fun and productive work environment
- Achievements: Drove a pace-setting 15% increase in annual revenue in for year 1997, outperforming "high-reach" sales targets every quarter
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Master of Business Administration -
University Of Nairobi
Kenya12.2012
Bachelor of Commerce - Business Administration
University of Nairobi
Kenya12.1994
Skills
- 1 Big Picture Thinking
- 2 Decision-Making
- 3 Strategic Forecasting
- 4 Information Processing
- 5 Negotiation
- 6 Effective Communication
- 7 Cultural Awareness
- 8 Stress Management
- 9 Change Management
- 10 Interpersonal Skills
- 11 Tainer of Trainers
- 12 Risk management
- 13 Team Building
- 14 Project planning
- 15 Business administration
- 16 Financial leadership
- 17 Business start up
- 18 Staff Management
CORPORATE SOCIAL RESPONSIBILITY
NAIROBI, KENYA VOLUNTEER ,
The Heritage Insurance Company Kenya Ltd | Nairobi, Kenya
January 2007 - July 2012
Collaborated with Executive Management and Human Resources to plan, develop and implement CSR projects
Affiliations
- Associate member of the Marketing Society of Kenya (MSK)
- YMCA ( Young Men's Christian Association) Wiseman
REFEREES
1. PATRICK NYAMEMBA TUMBO
CEO/MANAGING DIRECTOR ,
SANLAM KENYA PLC & SANLAM AFRICA LIFE LEADERSHIP COUNCIL
CELL PHONE: (+254) 719865899
E-MAIL: patricktumbo@gmail.com
NAIROBI- KENYA
3. DR. DISHON MUNUHE WANJERE
Department of Business and Management
School of Business and Economics (MMUST)
P.O. Box 190-50100 Kakamega, KENYA
E-mail: dwanjere@mmust.ac.ke
Cell: +254722257246
GRE
General Test Taken on November 20, 2023
- Verbal Reasoning: 146/170
- Quantitative Reasoning: 143/170
- Analytical Writing: 3/6
Travel History
Countries traveled to:
- United States of America
- Canada
- Republic of South Africa
- Uganda
- Tanzania
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is human nature to think wisely and ask foolishly.
Anatole France
Timeline
Chief Executive Officer
Dovenest Insurance Brokers Limited
08.2019 - Current
Head of Sales
KCB Insurance Agency Limited
04.2015 - 07.2019
Embedded Products Manager
Stanbic Bank, Standard Bank group
02.2012 - 04.2015
Business Development Manager
Heritage Insurance Company
07.2006 - 01.2012
Branch Manager
Insurance Company of East Africa (ICEA) Limited
03.2002 - 01.2009
Area Sales Manager
Rift Valley Bottlers Ltd, Coca, Company
03.1999 - 07.2002
Unit Manager
British American Insurance Co. Ltd
03.1996 - 03.1999
Master of Business Administration -
University Of Nairobi
Bachelor of Commerce - Business Administration
University of Nairobi
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