Kennedy Were
Technical Sales Specialist
Nairobi
Summary
Client-focused Technical Sales Representative offering four years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Sales Specialist
Africa Biosystems Limited
07.2023 - Current
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
- Negotiated contracts successfully, securing favorable terms while adhering to company policies and guidelines.
- Enhanced customer satisfaction by providing timely and accurate technical support during sales process.
- Developed deep understanding of competitor offerings, enabling targeted marketing efforts that resulted in higher market share.
- Established strong client relationships through excellent communication skills and product demonstrations.
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Collaborated with engineering teams to ensure seamless integration of new technologies into customer environments.
- Educated customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Identified potential clients through research and networking activities, expanding company's reach within key industries.
- Maintained detailed records of client interactions, ensuring comprehensive follow-up on leads and opportunities for future business growth.
- Delivered customized presentations, highlighting unique benefits of products in relation to specific client needs.
- Contributed to team success by sharing best practices, collaborating on projects, and mentoring junior colleagues.
- Streamlined sales processes by identifying areas for improvement and implementing necessary changes.
- Collaborated with customers and asked questions to assess needs and budgets.
- Developed robust pipeline of sales opportunities.
Field Application Specialist
Africa Biosystems Limited
10.2018 - 06.2023
- Support Clinical Molecular Applications in Eastern Africa Market in following areas: Provide on-site and remote application support and training to customers using ThermoFisher Sample Preparation, PCR, Real-Time PCR and Sanger Sequencing Products.
- Perform application processes and optimization activities that support rapid adoption and customer success with ThermoFisher Scientific Products.
- Ascertain value added application solutions through optimization, consultation, technical support and troubleshooting.
- Partner relations-maintain strong communication channels and information flow with internal and external stakeholders to ensure competitive edge.
- Work in collaboration with Sales/Account management team to set up best support strategy for each customer account.
- Participate in effective training activities and workshops on application and capabilities of ThermoFisher Scientific Products.
- Budget management-delivery of application requirements on time and within budget.
- Conducted regular follow-ups with client's post-implementation, ensuring continued success in achieving desired outcomes.
- Collaborated with sales teams to identify potential customers and generate new business opportunities.
- Delivered personalized on-site training sessions to end-users, increasing user proficiency and reducing reliance on support services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Assistant Research Officer
KEMRICGHR HIV-Research Laboratory
02.2011 - 09.2018
- Head of HIV Drug Resistance Section: Coordinated research activities of section as well as routine clinical testing.
- Reviewed clinical results and reports before dispatch to clients.
- Troubleshooting experimental problems encountered from day to day.
- Carried out inventory management and sample tracking.
- Enabled maintenance of ISO 15189 accreditation status.
- Performed HIV drug resistance testing, in plasma using FDA approved ViroSeq and In-house genotyping systems.
- Competent in sequence analysis using web based and standalone software.
- Performed external and internal proficiency testing for quality assurance of genotyping assays.
- Performed both validation and evaluation on use of dried blood spots type of specimen for use in routine HIV drug resistance testing.
- Provided HIV Drug Resistance support to Ministry of Health and clinical trial studies.
- Involved in troubleshooting and optimization of routine molecular assays such as PCR and sequencing.
- Involved in HIV sub- type analysis, recombination analysis of generated HIV-1 Sequences.
- Performed automated molecular tests for both viral load and early infant diagnosis.
- Prepared standard operation procedures for assays in laboratory.
- Performed maintenance procedures for Laboratory equipment within section.
- Trained new laboratory staff and interns on HIV drug resistance testing.
- Ensured adequate control measures were observed with respect to reagents, equipment and sample handling and processing within section.
- Contributed to publication of numerous peer-reviewed articles, showcasing team's research findings.
- Exceeded research goals through diligent work ethic and proactive problem-solving skills, leading to successful completion of multiple high-profile projects.
- Collaborated with external partners on joint research initiatives, expanding our network of resources and expertise available for future projects.
Education
Bachelor of Science in Biochemistry - Medical Biochemistry
University Of Nairobi
Nairobi 09.2005 - 05.2008
Kenya Certificate of Secondary Education -
Nairobi School
Nairobi 02.2001 - 05.2004
COVID-19 E-Learning -
Thermofisher
03.2020 - 03.2020
Thermofisher Real-Time PCR E-Learning - undefined
Thermofisher
Capillary Electrophoresis Foundational training - undefined
Thermofisher
Skills
Creative problem-solving
undefinedCertification
ISO 15189-2012 training certificate, 2016
Personal Information
- Date of Birth: 01/01/86
- Gender: Male
- Nationality: Kenyan
References
- John Kirika, Africa Biosystems Limited, +254727398695, kgithinji@africabiosystems.com
- Tobias Oloo, KEMRI-CGHR HIV-Research Laboratory, +254720363096, olootob@gmail.com
- Fowler Orwaru, SureChill, +254712955360, orwaruf@gmail.com
Timeline
Technical Sales Specialist
Africa Biosystems Limited
07.2023 - Current
COVID-19 E-Learning -
Thermofisher
03.2020 - 03.2020
Field Application Specialist
Africa Biosystems Limited
10.2018 - 06.2023
Assistant Research Officer
KEMRICGHR HIV-Research Laboratory
02.2011 - 09.2018
Bachelor of Science in Biochemistry - Medical Biochemistry
University Of Nairobi
09.2005 - 05.2008
Kenya Certificate of Secondary Education -
Nairobi School
02.2001 - 05.2004
Thermofisher Real-Time PCR E-Learning - undefined
Thermofisher
Capillary Electrophoresis Foundational training - undefined
Thermofisher
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