Team sports
Kennedy Otieno
IT Technician/Support
Nairobi
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
IT Technician
Paytech Limited
Nairobi
02.2018 - 01.2022
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Set up and maintained user accounts and client access.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Recommended new and replacement hardware and software purchases.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Recovered critical information from data back ups to restore functionality.
- Implemented internal quality standards to secure electronic records integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Directed patrons to designated parking spaces.
- Answered general questions about parking fees, facilities and directions.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Loading Dock Supervisor
Bordar Limited
Nairobi
08.2017 - 12.2017
- Implemented loading dock process and productivity improvements.
- Reduced waste by 20% with staff supervision and using first-in first-out method.
- Diminished accidents 80% by identifying root causes for corrective action.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
Cyber Cafe Attendant
Lipcon Cyber
Nairobi
11.2016 - 02.2017
- Collected and returned used dishes to kitchen for washing.
- Greeted guests and offered stellar food service.
- Brewed coffee and tea, made smoothies and shakes and juiced citrus drinks.
- Managed cash drawer throughout shift and during opening and closing procedures.
- Cleaned tables, chairs, outside patio area and storage areas.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed cash drawer throughout shift and during opening and closing procedures
Finance Intern
Bordar Limited
Nairobi
09.2015 - 12.2015
- Assisted with account reviews and preparation for account reviews.
- Prepared and posted financial journal entries using technically relevant software.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Supported organizational account management duties under direct supervision.
- Prepared comprehensive forecasting reports for senior leadership as necessary.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drafted financial reports to support comprehensive investigations.
Education
Diploma in Information Communication And Technolog - ICT
Nairobi Technical Training Institute
Nairobi,Kenya 02.2014 - 07.2016
High School Diploma -
Ramba Boys High School
Siaya,Kenya 02.2009 - 11.2012
Kenya Certificate of Primary Education - Kenya Certificate of Primary Education
Khals Boys And Girls Primary School
Nairobi,Kenya 02.2004 - 10.2008
Lower Primary School - Lower Primary School
Nyalunya Primary School
Kisumu,Kenya 01.1998 - 11.2003
Skills
Peripheral Repair
Desktop Technical Support
Application installations
Wireless Networking
Peripheral maintenance
Email account set up
Programming
Technical Analysis
Network component installations
Technical Support
Virus and malware prevention
Web Security
Operating system testing
PC refurbishment
Technical Writing
Project Management
Accomplishments
- Supervised team of four staff members.
- Documented and resolved technical issues which led to the restoration of Parking Equipment working at optimal level.
Interests
Mentoring and coaching
Travelling
Music
Football
Reading
Child care
Referees
Name : Mercy Mukoya
Title : Site Supervisor
Company : Paytech Limited
Cell No : 0701 059 813
Email : mercywanyama@gmail.com
Name : Kavindu James
Title : Assistant Clearing and forwarding Manager
Company: Bordar Limited
Cell No : 0723 675 629
Email : kikumbi.jk@gmail.com
Name : Maureen Obonyo
Title : Site Supervisor
Company: Paytech Limited
Cell No :0729 852 421
Email :maureenawino1.ma@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Technician
Paytech Limited
02.2018 - 01.2022
Loading Dock Supervisor
Bordar Limited
08.2017 - 12.2017
Cyber Cafe Attendant
Lipcon Cyber
11.2016 - 02.2017
Finance Intern
Bordar Limited
09.2015 - 12.2015
Diploma in Information Communication And Technolog - ICT
Nairobi Technical Training Institute
02.2014 - 07.2016
High School Diploma -
Ramba Boys High School
02.2009 - 11.2012
Kenya Certificate of Primary Education - Kenya Certificate of Primary Education
Khals Boys And Girls Primary School
02.2004 - 10.2008
Lower Primary School - Lower Primary School
Nyalunya Primary School
01.1998 - 11.2003