Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Kennedy Ogaja

Kennedy Ogaja

Store Keeper
Mombasa ,Kenya

Summary

Accomplished Senior Store Manager with a proven track record at PrideInn Paradise Beach Resort, enhancing store performance and customer satisfaction through expert vendor management and strategic leadership. Skilled in purchasing and procurement, and adept at fostering team unity, consistently driving sales growth and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Keeper

Best Western Hotel
05.2022 - Current
  • Received product shipments and organized in stockroom storage area.
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Kept sales receipts and maintained accounting records.
  • Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Maintained a safe working environment with strict adherence to safety protocols and guidelines.
  • Received, merchandised and arranged all shop items for visual display.
  • Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
  • Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
  • Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Assisted customers by answering questions and suggesting merchandise.
  • Enhanced store organization by implementing effective storage solutions and space utilization techniques.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Facilitated smooth store transitions during relocation or expansion efforts, managing inventory transfers efficiently while minimizing disruptions to business operations.

Senior Store Manager

PrideInn Paradise Beach Resort, Convention Centre And Spa
04.2019 - 09.2021
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Maintained quality through training and coaching during daily activities.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Planned and assigned workload by delegating tasks and directing team members.
  • Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
  • Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
  • Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Initiated community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
  • Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
  • Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
  • Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
  • Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
  • Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Streamlined store operations by implementing efficient systems/processes that maximized productivity without sacrificing quality or customer experience.
  • Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
  • Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
  • Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
  • Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.

Senior Store Keeper

Nyali International Beach Hotel
09.2017 - 10.2019
  • Coordinated shipping schedules with transportation providers, ensuring timely deliveries to clients without delays or errors.
  • Managed budgetary constraints effectively, maintaining costs within allocated limits while optimizing store operations.
  • Assisted in the selection and onboarding of new staff members, ensuring proper training and adherence to company policies.
  • Reduced waste by implementing a systematic approach to managing expired products and damaged goods.
  • Streamlined warehouse operations for increased efficiency by optimizing storage layout and introducing barcode scanners.
  • Implemented preventive maintenance programs for warehouse equipment which led to reduced downtime.
  • Analyzed sales data to identify trends helping anticipate future inventory needs effectively.
  • Promoted a safe working environment by adhering to safety regulations and conducting routine inspections.
  • Increased employee productivity through clear communication of expectations, regular feedback, and recognition of exceptional performance.
  • Oversaw accurate record-keeping of inventory transactions, facilitating smooth financial auditing processes.
  • Improved order fulfillment process, reducing the average time to prepare shipments for delivery.
  • Safeguarded company assets by enforcing strict security protocols and regularly monitoring surveillance systems.
  • Ensured compliance with relevant local, state, federal regulations related to storage facilities management.
  • Maintained optimal stock levels through effective communication with suppliers and timely reordering of items.
  • Collaborated closely across departments fostering cooperation towards achieving common goals.
  • Enhanced inventory accuracy by implementing a new tracking system and conducting regular audits.
  • Collaborated with management to develop and implement strategies for improving overall store performance.
  • Provided excellent customer service, resolving issues promptly and ensuring satisfaction with every interaction.
  • Investigated discrepancies in inventory records proactively, identifying root causes and implementing corrective actions as necessary.
  • Developed strong vendor relationships that resulted in improved product availability and better pricing negotiations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Collaborated with manufacturing and supply chain management.

Education

STCW - Marine Safety

Bandari College
Mombasa
09.2024

Bachelor Degree In Tourism And Hospitality - Hospitality

University of Eldoret
Eldoret Kenya
09.2015

Skills

Purchasing and procurement

Accomplishments

  • Increased sales by Number% by coaching department managers on new merchandising standards.
  • Recruited Number successful new managers within one year.
  • Managed a store that exceeded company expectations in every category during the Quarter quarter.
  • Achieved the Number national store ranking within Number years.
  • Exceeded monthly store sales goals Number months in a row.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

STCW

Interests

Football , swimming, travelling and team building

Timeline

STCW

09-2024

Store Keeper

Best Western Hotel
05.2022 - Current

Senior Store Manager

PrideInn Paradise Beach Resort, Convention Centre And Spa
04.2019 - 09.2021

Senior Store Keeper

Nyali International Beach Hotel
09.2017 - 10.2019

STCW - Marine Safety

Bandari College

Bachelor Degree In Tourism And Hospitality - Hospitality

University of Eldoret

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