Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Reference 1
REFRENCE 2
Timeline
Generic

Kennedy Ochieng

Nairobi

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Call Center Collections Agent

Apex collections africa
nairobi
01.2025 - 06.2025
  • Managed customer accounts to ensure timely payments and accurate records.
  • Communicated payment options to clients, facilitating informed financial decisions.
  • Resolved account discrepancies by investigating issues and collaborating with clients.
  • Documented account interactions in the CRM system for accurate record-keeping.
  • Analyzed client payment histories to identify patterns and recommend solutions.

bartender and stock controller

Kifaru Ndogo
06.2021 - 08.2022
  • In my time as a bartender; I was reliable, hard-working, punctual and constantly learning.
  • Through my exceptional customer service I made personal relationships with our clients.
  • I made various achievements ie hosting a successful event, being the best improved sales employee of 4 consecutive months and being able to oversee through successful renovations of the latter company.
  • Handled cash and credit transactions accurately at the point of sale.

sales personnel

UXT LMTD
04.2018 - 08.2018
  • In my brief time that I worked as a sales employee at UXT ltd, I gained sizeable experience in social and marketing skills.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Some College (No Degree) - Executive Diploma in Procurement

Uniathena
Online
01-2025

High School Diploma -

Nakuru Highschool
Nakuru
11-2017

Skills

  • Communication effectiveness
  • Analytical abilities
  • Financial communication expertise
  • Documentation proficiency (CRM)
  • Sales techniques
  • Time management strategies
  • Use of Excel, Word, and Outlook

Affiliations

  • Runner
  • Bookworm
  • Gym enthusiast
  • Inquisitive

Languages

kiswahili
First Language
Swahili
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
German
Elementary (A2)
A2

Reference 1

Rico Walker, Kifaru Ndogo Ltd, Manager, +2540721219759, 

REFRENCE 2

  • Edwin Maina -Apex collections team leader, contact 076-838-5128

Timeline

Call Center Collections Agent

Apex collections africa
01.2025 - 06.2025

bartender and stock controller

Kifaru Ndogo
06.2021 - 08.2022

sales personnel

UXT LMTD
04.2018 - 08.2018

Some College (No Degree) - Executive Diploma in Procurement

Uniathena

High School Diploma -

Nakuru Highschool

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Kennedy Ochieng