Kennedy Ochieng
Nairobi
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Call Center Collections Agent
Apex collections africa
nairobi
2025.01 - 2025.06
- Managed customer accounts to ensure timely payments and accurate records.
- Communicated payment options to clients, facilitating informed financial decisions.
- Resolved account discrepancies by investigating issues and collaborating with clients.
- Documented account interactions in the CRM system for accurate record-keeping.
- Analyzed client payment histories to identify patterns and recommend solutions.
bartender and stock controller
Kifaru Ndogo
2021.06 - 2022.08
- In my time as a bartender; I was reliable, hard-working, punctual and constantly learning.
- Through my exceptional customer service I made personal relationships with our clients.
- I made various achievements ie hosting a successful event, being the best improved sales employee of 4 consecutive months and being able to oversee through successful renovations of the latter company.
- Handled cash and credit transactions accurately at the point of sale.
sales personnel
UXT LMTD
2018.04 - 2018.08
- In my brief time that I worked as a sales employee at UXT ltd, I gained sizeable experience in social and marketing skills.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Executive Diploma in Procurement
Uniathena
Online2025-01
High School Diploma -
Nakuru Highschool
Nakuru2017-11
Skills
- Communication effectiveness
- Analytical abilities
- Financial communication expertise
- Documentation proficiency (CRM)
- Sales techniques
- Time management strategies
- Use of Excel, Word, and Outlook
Affiliations
- Runner
- Bookworm
- Gym enthusiast
- Inquisitive
Languages
kiswahili
First Language
Swahili
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Reference 1
Rico Walker, Kifaru Ndogo Ltd, Manager, +2540721219759,
REFRENCE 2
- Edwin Maina -Apex collections team leader, contact 076-838-5128
Timeline
Call Center Collections Agent
Apex collections africa
2025.01 - 2025.06
bartender and stock controller
Kifaru Ndogo
2021.06 - 2022.08
sales personnel
UXT LMTD
2018.04 - 2018.08
Some College (No Degree) - Executive Diploma in Procurement
Uniathena
High School Diploma -
Nakuru Highschool