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KENNEDY OBUNGA
IT Support/Technician Specialist
Nairobi
Summary
Entry-level ICT professional awaiting graduation for a degree in Business Information Technology (BBIT). A team player experienced in equipment service and working under extreme pressure and deadlines. Has excellent troubleshooting and resolution skills. I am working towards becoming a customer centric cloud Solutions Architect & Networking Administrator, has attention to detail and excellent organizational skills. Motivated to learn, grow and build a reputation for excellence.
Overview
5
5
years of post-secondary education
4
4
Languages
Work History
Verification Analyst
Ushahidi
Nairobi
08.2022 - Current
- Performed social media sentiments and discourse monitoring during the Kenya general election period. I did this through monitoring of Twitter, Facebook, and our custom threat heatmap and hotspots website
- Worked closely with the structuring team to fact check information.
- Performed escalation of incidents if there were suspicious/life threatening social media posts .
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
IT Support Engineer
The Social House Hotel
Nairobi
04.2022 - 07.2022
- Set up of PCs, audio visual systems for use in video conferencing rooms for over 40 customers.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Monitored systems in operation and quickly troubleshoot errors.
- completed job reports and logs immediately following service calls.
- On site ICT support to end users on connectivity, cloud and system faults and errors
- Configured systems according to prescribed software and hardware frameworks.
- Performed daily ICT checklist which involved checking firewall for breaches, managing server storage space, monitoring access points and monitoring antivirus of systems ensuring everything is working effectively
- Customer experience management and communication
- Applied critical thinking and research to address complex issues.
- Gained expertise on how to register peoples finger print so as to be able to access the building and also employee office.
- Tested components and systems to evaluate performance and Identity concerns.
- Performed installation, maintenance and repair for internal computer hardware and various software applications like Opera, materials controller, sun systems, etc.
- Prioritized tasks and planned workflows to meet operational targets
IT Technician
Strathmore University
Nairobi
02.2020 - 03.2020
- Maintained office PCs, local networks and mobile devices
- Assist staff to set up equipment for use during lab exercises like the audio visual equipment.
- IT asset management and control
- Hardware and peripherals refurbishment and upgrades.
- Local domain and active directory management, patches and upgrades.
- Set up and maintained user Access and Identity Management (AIM) for student access.
- Performed installation, maintenance and repair for internal computer hardware and various software applications.
- Systems performance monitoring and troubleshooting and resolution of faults and errors.
Education
Certificate - Business Analyst
Brainnest Institute
Bremen, Germany 04.2022 - 05.2022
Certificate - Diploma in Database Administration
Institute of Software Technologies
Nairobi, Kenya 09.2021 - Current
Bachelor of Business Information Systems - Business Information Technology
Strathmore University
Nairobi, Kenya 08.2019 - Current
DBIT(Hons) Diploma - Business Information Technology
Strathmore University
Nairobi, Kenya 09.2017 - 11.2018
Skills
Basic IT support
Onsite customer support
Technician support
Security support
Case support abilities
Facilities support
Network support
Staff assistance
Analytical and Critical Thinking
Active Listening
Excellent Communication
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Verification Analyst
Ushahidi
08.2022 - Current
Certificate - Business Analyst
Brainnest Institute
04.2022 - 05.2022
IT Support Engineer
The Social House Hotel
04.2022 - 07.2022
Certificate - Diploma in Database Administration
Institute of Software Technologies
09.2021 - Current
IT Technician
Strathmore University
02.2020 - 03.2020
Bachelor of Business Information Systems - Business Information Technology
Strathmore University
08.2019 - Current
DBIT(Hons) Diploma - Business Information Technology
Strathmore University
09.2017 - 11.2018
Additional Information
1. Crawford Ndiragu
Information Systems Administrator Manager
The Social House Hotel
Crawford@thesocialhouse.ke
Mobile No: +254718689360
2. Cecilia Hinga
Community Advocate
Ushahidi
cecilia@ushahidi.com
Mobile No: +254711391705
1. Jude Mido
Technician’s Head of Department
Strathmore University
jmido@strathmore.edu
Interests
Swimming
Movies