Hiking
KENNEDY OBUNGA
IT Support/Technician Specialist
Nairobi
Summary
Entry-level ICT professional awaiting graduation for a degree in Business Information Technology (BBIT). A team player experienced in equipment service and working under extreme pressure and deadlines. Has excellent troubleshooting and resolution skills. I am working towards becoming a customer centric cloud Solutions Architect & Networking Administrator, has attention to detail and excellent organizational skills. Motivated to learn, grow and build a reputation for excellence.
Overview
5
5
years of post-secondary education
4
4
Languages
Work History
Verification Analyst
Ushahidi
Nairobi
08.2022 - Current
- Performed social media sentiments and discourse monitoring during the Kenya general election period. I did this through monitoring of Twitter, Facebook, and our custom threat heatmap and hotspots website
- Worked closely with the structuring team to fact check information.
- Performed escalation of incidents if there were suspicious/life threatening social media posts .
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
IT Support Engineer
The Social House Hotel
Nairobi
04.2022 - 07.2022
- Set up of PCs, audio visual systems for use in video conferencing rooms for over 40 customers.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Monitored systems in operation and quickly troubleshoot errors.
- completed job reports and logs immediately following service calls.
- On site ICT support to end users on connectivity, cloud and system faults and errors
- Configured systems according to prescribed software and hardware frameworks.
- Performed daily ICT checklist which involved checking firewall for breaches, managing server storage space, monitoring access points and monitoring antivirus of systems ensuring everything is working effectively
- Customer experience management and communication
- Applied critical thinking and research to address complex issues.
- Gained expertise on how to register peoples finger print so as to be able to access the building and also employee office.
- Tested components and systems to evaluate performance and Identity concerns.
- Performed installation, maintenance and repair for internal computer hardware and various software applications like Opera, materials controller, sun systems, etc.
- Prioritized tasks and planned workflows to meet operational targets
IT Technician
Strathmore University
Nairobi
02.2020 - 03.2020
- Maintained office PCs, local networks and mobile devices
- Assist staff to set up equipment for use during lab exercises like the audio visual equipment.
- IT asset management and control
- Hardware and peripherals refurbishment and upgrades.
- Local domain and active directory management, patches and upgrades.
- Set up and maintained user Access and Identity Management (AIM) for student access.
- Performed installation, maintenance and repair for internal computer hardware and various software applications.
- Systems performance monitoring and troubleshooting and resolution of faults and errors.
Education
Certificate - Business Analyst
Brainnest Institute
Bremen, Germany 04.2022 - 05.2022
Certificate - Diploma in Database Administration
Institute of Software Technologies
Nairobi, Kenya 09.2021 - Current
Bachelor of Business Information Systems - Business Information Technology
Strathmore University
Nairobi, Kenya 08.2019 - Current
DBIT(Hons) Diploma - Business Information Technology
Strathmore University
Nairobi, Kenya 09.2017 - 11.2018
Skills
Basic IT support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Verification Analyst
Ushahidi
08.2022 - Current
Certificate - Business Analyst
Brainnest Institute
04.2022 - 05.2022
IT Support Engineer
The Social House Hotel
04.2022 - 07.2022
Certificate - Diploma in Database Administration
Institute of Software Technologies
09.2021 - Current
IT Technician
Strathmore University
02.2020 - 03.2020
Bachelor of Business Information Systems - Business Information Technology
Strathmore University
08.2019 - Current
DBIT(Hons) Diploma - Business Information Technology
Strathmore University
09.2017 - 11.2018
Additional Information
1. Crawford Ndiragu
Information Systems Administrator Manager
The Social House Hotel
Crawford@thesocialhouse.ke
Mobile No: +254718689360
2. Cecilia Hinga
Community Advocate
Ushahidi
cecilia@ushahidi.com
Mobile No: +254711391705
1. Jude Mido
Technician’s Head of Department
Strathmore University
jmido@strathmore.edu
Interests
Swimming
Movies
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