Kennedy Nzive
IT Support Officer
Nairobi
Summary
IT Support Officer with over 3 years of professional experience in IT Infrastructure and services domain. Extensive experience in computer hardware, Operating Systems, computer networks and equipment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT SUPPORT OFFICER
WATU AFRICA LTD
07.2021 - Current
- Responsible for troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups
- Providing support to existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure
- Completing new system installs and upgrades,troubleshooting and supporting any other apps or programs which might be implemented to any of company’s departments (supporting officers in front and back ends)
- Technical support and maintenance of office equipment - such as printers, scanners, and peripherals
- Setting up call center accounts and soft-phones, following up with structure, integration and troubleshooting in company’s call center system solution.
- Migrated departmental reports from Google sheets to BigQuery and developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and automatically update dashboards
- Created dashboards using Looker Studio to monitor and track key performance indicators of our customer care department.
TECHNICAL SUPPORT OFFICER
BORDERLESS TRACKING/ SAFETRAC LIMITED
08.2017 - 06.2021
- Configured and maintained Local Area Network and Wide Area Network
- IT equipment’s configuration, maintenance and software updating
- Resolved and restored operational issues and ICT services
- IP telephones setup and configurations
- Managed and coordinated of individuals in facilitation of tracking device checks
- Tracking devices installation, Programming and system set up
- Fuel sensor installation, calibration on Truck Main Tanks and Tankers and system configuration
- Clients systems Training & Support
SIGNAL TECHNICIAN
CRBC KENYA
06.2016 - 05.2017
- Indoor wiring; Termination of outdoor cables into the signal room cabinets
- Prepared and Assessed Equipment installation base
- Installed signal room cabinets, wire and configured them for signal relay
- Installed cable racks and troughs
- Installed power supply panel
IT TECHNICIAN
KCA UNIVERSITY
06.2015 - 08.2015
- Set up, configured and organized Cisco IT infrastructure including routers, switches, firewalls VOIP systems and network protocols
- Did Subnetting, router configuration and wireless Access Point (WAP) configuration
- Installed and administered windows server 2003, Hard disk cloning, software installation and updating
- Computer hardware assembly, repair and maintenance
- Linux system administration
- File management and data backups.
Education
Bachelor of Science - COMPUTER SCIENCE
South Eastern Kenya University
Kenya 01.2012 - 12.2015
Skills
Active Directory management
Jira ticketing system
Data Analytics
Data Visualization: Tableau, Looker studio, Microsoft Excel, Google Sheets
Certification
Cisco Certified Network Associate
Timeline
IT SUPPORT OFFICER
WATU AFRICA LTD
07.2021 - Current
TECHNICAL SUPPORT OFFICER
BORDERLESS TRACKING/ SAFETRAC LIMITED
08.2017 - 06.2021
SIGNAL TECHNICIAN
CRBC KENYA
06.2016 - 05.2017
IT TECHNICIAN
KCA UNIVERSITY
06.2015 - 08.2015
Bachelor of Science - COMPUTER SCIENCE
South Eastern Kenya University
01.2012 - 12.2015