Kennedy Mutava
Nairobi
Summary
Highly reliable and focused transport and logistics professional with a strong and proven record in operations process excellence. Able to work as a team member or independently with minimal or no supervision. Cuts costs and improves efficiency through streamlining the key performance indicators to deliver on time and in perfect condition and ensuring total compliance with the organization's policies and procedures. Well-rounded Fleet Manager with background spent coaching and training drivers, resulting in significant cost savings for employers. Diligent employee with over 3 years of expertise regarding budgetary controls and asset management. Focused individual with a background ensuring that vehicle inspections are performed as required by government regulations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Fleet Coordinator/ Transport Account Manager
Lori Systems
Nairobi
11.2020 - Current
- Maintaining transporter relationships while sourcing for trucks
- Coordination of loading of exports port to port
- Monitoring turnaround times of transit trucks to ensure optimal truck usage
- Managing entire on-journey process
- Monitoring and coordinating ancillary services offered to transporters (fuel financing, tyre and spare parts financing)
- Onboarding of transporters as well as cargo owners
- Ensuring constant rotation of all captive trucks
- Monitor ETAs of expected cargo as well as that of trucks to pick up points/monitor travel times
- Negotiating shipping costs with potential transport partners.
- Generating daily reports detailing suggested process improvement initiatives to inform management.
- Training drivers to manage time effectively, improving overall mileage performance.
- Suggest actionable improvements to increase efficiency and reduce expenses for captive fleet.
- Supervising timely maintenance of captive fleet team by coordinating with the company's truck maintenance partner.
Fleet/Service Quality supervisor
Copia Global
Nairobi
07.2020 - 10.2020
- Analyzed Service Quality data related to delivery operations and implemented corrective measures where necessary
- Monitored depot key performance indicators
- Closely monitored and maintained continuous improvement of service excellence
- Maintained accurate records of outsourced vehicles (Inspection and insurance validity)
- Ensured compliance with Govt rules and regulations.
Fleet Supervisor
Copia Global
Nairobi
11.2019 - 07.2020
- Overall supervision of all Fleet related issues
- Followed up on vehicle supplier payments and or any other supplier issues
- Processed all required business permits in relation to distribution
- Coordinated on-boarding of new vehicle suppliers
- Monitored and assessed overall efficiency of all fleet
- Monitored mileage coverage of all vehicles
- Achieved 100% dispatch of delivery vehicles and 96% on time and in full delivery of customer orders
- Ensured optimal vehicle utilization
- Ensured all vehicles were fitted with tracking devices.
- Developed cross-functional partnerships to drive initiatives and leverage internal resources.
- Drove fleet stability and minimized significant events through active analysis and review of driver performance.
- Supervised yearly equipment overhauls to drive improved fleet performance.
- Decreased operational incidents by 25% through frequent meetings with drivers and by driving high-standards of safety protocols.
Control tower agent
Copia Global
Nairobi
02.2019 - 11.2019
- Followed up on timely receiving of inbound stocks
- Ensured early departure of delivery vehicles
- Provided visibility of actions
- Ensured live monitoring of all delivery processes using all available tech resources to guarantee on time and in full delivery
- Monitored and ensured 100% usage of the delivery app for visibility purposes
- Monitored the delivery team to ensure compliance to all delivery processes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Associate
Horizon Contact Centre
Nairobi
04.2017 - 01.2018
- Managed over 100 customer calls per day and provided solutions to customer queries
- Performed data entry of all customer issues dealt with on any given day
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gained immense knowledge on how to delicately and efficiently handle customer issues to ensure customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Financial Advisor
Britam
Nairobi
08.2016 - 04.2017
- Provided financial planning and support to clients
- Assisted clients in maintaining their portfolios in relation to insurance
- Assisted clients in finding suitable and cost effective insurance protection.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Educated clients on potential risks and rewards associated with various investments.
Clerk
Ministry of Youth Affairs
Nairobi
09.2013 - 12.2013
- Assisted youth fund seekers with the loan application process.
- Kept record of fund application documents
Education
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi
Kenya 01.2018 - Current
Kenya Certificate of Secondary School -
Upper Hill School
Kenya 01.2004 - 2007.11
Skills
Analytical skills
Additional Information
TECHNICAL SKILLS.
- Fleet Management Systems; track/galooli/Odoo ERP system
- Ms Office Suite: Ms Word, Ms PowerPoint, Ms Excel.
Certification
Digital Marketing, Google
Referees
Peter Mbithi
DHL Supply Chain
peter@gmail.com
Cell phone: 0714060977
Dominic Dimba
Copia Global
ddimba@copiakenya.com
Cell phone: 0722858542
Andrew Nyale
Proto Energy
andrewnyale1@gmail.com
Cell phone: 0722206892
Timeline
Digital Marketing, Google
05-2023
Performance Management, Zydii
04-2023
Customer Service, Zydii
04-2023
Logistics Management, Great Learning
02-2023
Fleet Coordinator/ Transport Account Manager
Lori Systems
11.2020 - Current
Fleet/Service Quality supervisor
Copia Global
07.2020 - 10.2020
Fleet Supervisor
Copia Global
11.2019 - 07.2020
Control tower agent
Copia Global
02.2019 - 11.2019
Bachelor of Arts Degree - Sociology and Psychology
University of Nairobi
01.2018 - Current
Customer Service Associate
Horizon Contact Centre
04.2017 - 01.2018
Financial Advisor
Britam
08.2016 - 04.2017
Clerk
Ministry of Youth Affairs
09.2013 - 12.2013
Kenya Certificate of Secondary School -
Upper Hill School
01.2004 - 2007.11
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