KENNEDY MUKABWA
Nairobi, Nairobi Province
Summary
Results-driven Hospitality Professional with five years of experience in delivering exceptional service in fast-paced environments. Expertise in guest engagement, team coordination, and operational efficiency, ensuring high standards of safety and hygiene. Skilled in upselling, conflict resolution, and maintaining attention to detail in service delivery. Committed to continuous improvement and professional development, with a focus on creating memorable guest experiences.
Overview
6
6
years of professional experience
Work History
Waiter(Hospitality Oriented )
Artisan Blend Café
08.2025 - Current
- Facilitated communication with kitchen staff to meet guests' special dietary needs effectively.
- Sustained an orderly and clean dining area, contributing to overall guest satisfaction.
- Utilized thorough menu expertise to offer tailored recommendations aligned with dietary restrictions.
- Complied with food safety standards by implementing rigorous handling procedures during service.
Assistant Shift Supervisor
Pizza Hut Kenya
10.2023 - 08.2025
- Provided warm greetings to guests while accurately processing food and beverage orders.
- Prepared pizzas and side items from scratch, ensuring consistency in flavor and presentation.
- Adhered to hygiene, sanitation, and food safety protocols in all aspects of service.
- Maintained organization of dining areas, workstations, and storage spaces for efficiency.
- Executed cash and card transactions at the POS system, ensuring billing accuracy.
- Promptly resolved guest concerns to enhance overall dining satisfaction.
- Monitored inventory levels to support stock management efforts and prevent shortages.
- Coordinated with kitchen staff and management for seamless service during high-volume periods.
Waiter (Hospitality Oriented)
Acacia Premier Hotel
10.2019 - 08.2022
- Ensured guests felt welcomed by escorting them to tables and presenting menus with courtesy.
- Accurately entered food and beverage orders into the system for timely delivery.
- Enhanced guest satisfaction through effective menu recommendations and upselling techniques.
- Maintained professional demeanor while ensuring proper table settings and neat dining areas.
- Delivered meals and beverages promptly according to service standards and guest preferences.
- Addressed inquiries and complaints effectively to uphold positive dining experiences.
- Managed accurate payments processing with secure cash handling practices.
- Contributed to event success by assisting in setup and clearing of banquet spaces.
Customer Service Oriented
Prestige Sanitation Company
04.2021 - 09.2021
- Provided exceptional customer service through effective resolution of inquiries and complaints.
- Ensured a clean and safe environment by adhering to sanitation and hygiene standards.
- Simultaneously managed various client requests, maintaining focus on efficiency and precision.
- Monitored workstations for cleanliness, ensuring optimal readiness for operations.
- Constructively handled customer feedback, contributing to ongoing service enhancements.
- Assisted team members in delivering consistent service and fostering client satisfaction.
- Documented service interactions, escalating critical issues to management as needed.
- Quickly adapted to shifting work environments and evolving client needs.
Education
High School Diploma - Diploma in Inflight Cabin Crew /Customer Oriented
Kenya Aeronautical College
Nairobi,Kenya 04-2022
High School Diploma -
Friends School Mbale High
Kisumu03-2020
Skills
Leadership in service operations
Conflict management
Communication proficiency
Detail-focused approach
Food safety standards
Languages
English - Fluent
Bilingual or Proficient (C2)
Swahili - Fluent
Bilingual or Proficient (C2)
French
Beginner (A1)
References
Available upon request.
Personal Information
Timeline
Waiter(Hospitality Oriented )
Artisan Blend Café
08.2025 - Current
Assistant Shift Supervisor
Pizza Hut Kenya
10.2023 - 08.2025
Customer Service Oriented
Prestige Sanitation Company
04.2021 - 09.2021
Waiter (Hospitality Oriented)
Acacia Premier Hotel
10.2019 - 08.2022
High School Diploma -
Friends School Mbale High
High School Diploma - Diploma in Inflight Cabin Crew /Customer Oriented
Kenya Aeronautical College