Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Kennedy Maiyo

Kennedy Maiyo

Nairobi

Summary

With a strong foundation in financial services and warehouse management, combined with technical proficiency in programming and data analysis, I am well-equipped to drive business success through strategic planning, operational excellence, and superior client service.

Overview

6
6
years of professional experience

Work History

Credit Relationship Officer Consultant

Numida Technologies
Nairobi
03.2023 - 07.2023
  • Engaged with loan applicants via phone, conducting due diligence interviews for both new and repeat loan applications requiring manual review
  • Performed comprehensive financial analyses on loan applicants
  • Made well-supported recommendations to the Credit Committee for every loan application
  • Collected loan repayments in a timely manner and followed Numida's escalation process for delinquent borrowers, contributing to effective debt recovery
  • Executed referral calls to generate new business, showcasing proactive business development skills
  • Collaborated with the Product team, actively participating in various experiments aimed at enhancing the quality of Numida's service and improving the efficiency of the CRO role
  • Addressed inbound service inquiries via phone and WhatsApp, ensuring prompt and effective assistance to Numida clients until the complete resolution of issues
  • Conducted periodic field visits for monitoring and escalation of collections, demonstrating a hands-on approach to customer relationship management
  • Maintained service standards by resolving complaints in an effective, timely manner, upholding the highest standards of professionalism
  • Recorded comprehensive, accurate information in the Customer Relationship Management (CRM) system, facilitating the effective resolution of customer issues
  • Stayed abreast of Numida's product offerings, ensuring accurate and helpful information was provided to clients
  • Collaborated with Numida's international credit and product teams, contributing to market research initiatives when required.

Warehouse Manager

Watu Africa
10.2020 - 06.2023
  • Spearheaded strategic planning initiatives for warehouse operations, aligning them with overall business objectives
  • Implemented stringent quality control measures to ensure the condition and reliability of secondhand motor vehicles
  • Developed and enforced quality assurance protocols to meet or exceed industry standards
  • Implemented a new inventory tracking system that increased accuracy and efficiency by 25%
  • Conducted comprehensive cost-benefit analyses for various warehouse processes and procedures by Reducing warehouse costs by 15% through the introduction of new organizational processes and procedures
  • Introduced environmentally sustainable practices within warehouse operations
  • Ensured strict adherence to local and international regulations governing the automotive and warehouse industries
  • Conducted ongoing market research to stay abreast of industry trends, consumer preferences, and emerging technologies
  • Implemented CRM systems and practices to enhance client relationships
  • Collaborated with suppliers and logistics partners to optimize the supply chain
  • Developed and implemented emergency response plans to mitigate potential risks to warehouse operations.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Negotiated contracts with suppliers for material procurement needs.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Communicated regularly with other departments regarding supply chain activities.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Analyzed data from production reports to identify trends or opportunities for improvement.

Branch Team Lead

Watu Africa
06.2020 - 09.2020
  • Supervised the team in my branch with well-defined roles and conducted continuous performance assessments
  • Provided guidance and support to branch staff in daily operations.
  • Analyzed customer data to identify trends in customer behavior.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Negotiated contracts with suppliers for material procurement needs.
  • Resolved customer complaints related to the products and services of the company.
  • Maintained accurate and up-to-date records and contacts for all clients visiting my branch for future follow-ups.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Developed strategies to optimize workflow processes in order to maximize productivity within the Branch.
  • Maintained a strong relationship with customers through proactive communication and follow-up activities.
  • Assisted customers with loan applications, account inquiries or other needs.
  • Implemented strategies to increase customer satisfaction ratings within the branch.

Asset Finance Officer

Watu Africa
Eldoret, Migori
11.2018 - 06.2020
  • Drew clients to the Asset Finance products offered by Watu Credit Limited
  • Served as the primary contact at designated sales points for inquiries from both potential and current clients related to the Company's Asset Finance products, while directing questions about other products to the head office
  • Delivered proactive, precise, and thorough product presentations in response to client inquiries
  • Performed pre-assessments of clients' financial situations.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Responded promptly to customer inquiries or complaints in a polite manner.

Internal Auditor

Kenya Dairy Board
Nairobi
05.2017 - 11.2017
  • Developed audit programs and internal control systems to identify areas of risk.
  • Maintained a database of all completed audits and their results.
  • Ensured that all reports were filed accurately and timely according to applicable laws.
  • Analyzed business operations and identified opportunities for improvement in internal control systems.
  • Performed analytical reviews on financial data to detect errors or discrepancies.
  • Researched new developments in auditing standards, regulations, and best practices.

Education

Bsc Applied Statistics with Computing -

University of Eldoret
11-2017

Kenya Certificate of Secondary Education -

Kamagut High School
10-2010

Diploma Course - Diploma in Electrical And Electronic Engineering

Rift Valley Technical Training Institute
Eldoret
01-2013

Skills

  • Problem-Solving
  • Conflict Resolution
  • Vendor Relationship Management
  • Quality Assurance
  • Operations Management
  • Database Management
  • Inventory Management
  • Logistics Management
  • Equipment Maintenance
  • Resource Allocation
  • Storage Management
  • Staff Management
  • Workflow Coordination
  • Staff Supervision
  • Budget Management
  • Logistics Coordination
  • Delegating Work
  • Policy Development
  • SAS programming
  • Statistical Analysis
  • Data Visualization and Presentations
  • Python Programming
  • Business performance analysis

References

  • Mr Chris Rumenda, Head of Department, Secondary Vehicle Marketplace, Watuafrica Kenya, crumenda@watuafrica.com, +254757654812
  • Mr Gideon Kiptiony, Branch Manager, Watuafrica Kenya, kgideon@watuafrica.com, +254721475579
  • Mr Lakshaya Soin, Growth Director, Numida Technologies, lakshaya.soin@numidatech.com

Languages

Kalenjin
First Language
Kiswahili
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Credit Relationship Officer Consultant

Numida Technologies
03.2023 - 07.2023

Warehouse Manager

Watu Africa
10.2020 - 06.2023

Branch Team Lead

Watu Africa
06.2020 - 09.2020

Asset Finance Officer

Watu Africa
11.2018 - 06.2020

Internal Auditor

Kenya Dairy Board
05.2017 - 11.2017

Bsc Applied Statistics with Computing -

University of Eldoret

Kenya Certificate of Secondary Education -

Kamagut High School

Diploma Course - Diploma in Electrical And Electronic Engineering

Rift Valley Technical Training Institute

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Kennedy Maiyo