KENNEDY MAINA NJERI
FRONT DESK ASSISTANT/OFFICE CLEANER
NYERI
Summary
Dedicated and seasoned front desk assistant/cleaner/janitor with over 5 years of a proven track record in maintaining impeccable cleanliness and delivering exceptional guest experiences. Highly skilled in attention to detail, time management, and effective communication. Seeking employment in a fastpaced, dynamic multicultural hospitality industry to contribute my expertise in providing top-notch service while upholding the highest standards of honesty and integrity.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
FRONT DESK ASSISTANT/GUEST SERVICES
ELAND SAFARI HOTEL
NYERI, Nyeri District
11.2023 - Current
- Company Overview: A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
- Delivered exceptional guest services, including check-in/check-out, and resolving issues/complaints to ensure guest satisfaction, managed guest reservations, and coordinated with housekeeping and other departments to ensure smooth service delivery
- Managed guest inquiries and ensured that guest needs, such as room requests, amenity preferences, and special accommodations, were promptly addressed to maintain high satisfaction
- Worked closely with housekeeping and the suite team to ensure that guest suites were clean, comfortable, and fully stocked with amenities before guest arrival
- Monitored guest room standards, including cleanliness, maintenance, and setup, ensuring rooms were prepared to meet hotel's standards
- Provided administrative support, including handling approximately forty incoming phone calls per day, scheduling appointments, managing guest accounts, balancing cash advances, and ensuring accuracy of records
- Collaborated with housekeeping department to manage special requests for guest suites, such as late checkouts, room modifications, and additional amenities
- Worked in close partnership with maintenance team to report and follow up on any issues impacting guest experience, ensuring rooms were well maintained at all times
- Ensured accuracy and timely completion of guest registration, reservations, and room assignments
- Assisted in handling and processing guest payments, including balancing cash advances and credit accounts
- Assisted in coordinating daily schedules and staff rotations to ensure coverage and smooth hotel operations, training new front desk staff, and ensuring compliance with company procedures
- Identified and reported any maintenance or housekeeping issues that could affect guest experience, including non-functional equipment or cleanliness concerns
- A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
OFFICE CLEANER/ROOM ATTENDANT
ELAND SAFARI HOTEL
NYERI, Nyeri County
09.2021 - 11.2023
- Company Overview: A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
- Executed meticulous turndown service, prepared guest rooms flawlessly for evenings, ensuring luxurious ambiance
- Catered to VIPs, delivering personalized and upscale experiences
- Conducted periodic deep cleaning to uphold pristine standards
- Handled valuable guest belongings carefully, and respected privacy and security when organizing guests' personal items
- Provided seamless communication with housekeeping supervisor, Reported tasks and room status for efficient workflow
- Ensured optimal presentation of guest amenities and arranged amenities for upscale guest experience
- Promptly identified and resolved issues in coordination with maintenance
- Adhered to eco-friendly practices Implemented sustainability initiatives for responsible cleaning and energy use
- Assisted in training new room attendants to maintain high level of service
- Maintained professional appearance and adhered to grooming standards for polished presentation
- Recorded and reported lost and found items
- Adhered to S.O.P strictly
- A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
ROOM ATTENDANT
JUNIPER GREENS GARDEN RESORT
NYERI
12.2019 - 08.2021
- Company Overview: A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
- Ensured rooms were spotless, organized, and well-stocked with amenities, adhering to hotel cleanliness standards
- Provided fresh, clean linens to guests during room cleaning, contributing to a comfortable and hygienic stay
- Performed thorough bathroom cleaning ensured bathrooms were sanitized, replenished toiletries, and presented in a welcoming manner for guests
- Dusted and vacuumed rooms, maintained a dust-free environment, ensuring cleanliness and a pleasant atmosphere for guests
- Responded to guest needs and special requests, providing excellent customer service
- Inspected and reported room maintenance issues for timely resolution
- Maintained inventory of room supplies / Monitored and restocked room supplies, ensuring that guests had all necessary items during their stay
- Worked cohesively with the housekeeping team to achieve overall cleanliness goals and maintain a high standard of service
- Adhered to safety protocols to ensure a secure environment for guests and fellow staff members
- Greeted guests professionally and assisted with any inquiries, contributing to a positive overall guest experience
- A hospitality establishment located in Nyeri, Kenya, providing guest services and accommodations
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
Education
Bachelor's Degree - Information and Communication Technology Management
MASENO UNIVERSITY
KISUMU, KENYA 08.2016 - 04.2021
Kenya Certificate of Secondary Education -
NYANDARUA HIGH SCHOOL
NYANDARUA NORTH 02.2012 - 11.2015
Skills
Attention to Detail
Time Management
Communication Skills
Adaptability
Organization
Problem-solving
Team Collaboration
Efficiency
Physical Stamina
Customer Service
Privacy and Security Awareness
Personal Initiative Skills
Proficient in Written/Spoken English
Computer Skills
Record Keeping
Stock Management
Achievementsawards
- As a front desk assistant at Eland Safari Hotel, I spearheaded the implementation of a digital tool to streamline office communication and task management. This initiative improved internal workflows, reduced administrative bottlenecks, and led to a 30% increase in team productivity.
- Recognition for Excellence: Received accolades for consistently achieving and maintaining a room cleanliness score above the established benchmark, showcasing dedication to exceptional service at Elands Safari Hotel.
Accomplishments
1. As a front desk assistant at Eland Safari Hotel, I spearheaded the implementation of a digital tool to streamline office communication and task management. This initiative improved internal workflows, reduced administrative bottlenecks, and led to a 30% increase in team productivity
2. Recognition for Excellence: Received accolades for consistently achieving and maintaining a room cleanliness score above the established benchmark, showcasing dedication to exceptional service at Elands Safari Hotel
Timeline
FRONT DESK ASSISTANT/GUEST SERVICES
ELAND SAFARI HOTEL
11.2023 - Current
OFFICE CLEANER/ROOM ATTENDANT
ELAND SAFARI HOTEL
09.2021 - 11.2023
ROOM ATTENDANT
JUNIPER GREENS GARDEN RESORT
12.2019 - 08.2021
Bachelor's Degree - Information and Communication Technology Management
MASENO UNIVERSITY
08.2016 - 04.2021
Kenya Certificate of Secondary Education -
NYANDARUA HIGH SCHOOL
02.2012 - 11.2015
Similar Profiles
Dylan LefebvreDylan Lefebvre
Restaurant Team Member at The Safari Room - Ocean Cliff HotelRestaurant Team Member at The Safari Room - Ocean Cliff Hotel
LUCY MACHARIALUCY MACHARIA
Receptionist at Safari Park HotelReceptionist at Safari Park Hotel
Purity MachariaPurity Macharia
Food and Beverage Supervisor at SAFARI PARK HOTELFood and Beverage Supervisor at SAFARI PARK HOTEL