Kennedy Kiruki

• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Execute record filing system to improve document organization and management.
• Create and maintain databases to track and record customer data.
• Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Scheduling of office meetings and client appointments for staff teams.
• Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensure accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Develop and update spreadsheets and databases to track the expired license and Indemnity for doctors.
• Restock supplies and place purchase orders to maintain adequate stock levels.
• Enhance office efficiency by streamlining administrative processes and implementing organizational systems.
• Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Assist coworkers and staff members with special tasks on daily basis.
• Built and maintain excellent customer relationships through timely response to inquiries.
• Record new Doctors Admitting rights appointment Letters and termination letters.
• Call patients in advance to confirm scheduled appointments.
• Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Generate reports and key in patient information for reliable records.
• Ensure accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
• Reduce waiting room congestion by effectively managing the queue management system to minimize appointment overlaps.
• Demonstrate proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
• Conduct insurance verification and pre-authorizations and managed patient charts.
• Follow up with insurance companies to secure timely payment.
• Adhere to strict HIPAA guidelines to protect patient privacy.
• Verify document Authentication from different organizations/ Firms.

• Monitored all vehicles using a system called Cyber Trace so as to know the location of each vehicle (which would later help me in assigning duties).
• Filed documents like Public Service Vehicle (PSV), DL, and Daily Vehicle Checklist.
• Performing periodic vehicle inspections to ensure that they are in good working order.
• Preparing reports related to fleet operations and presenting them to management
• Schedule fleet maintenance and repairs
• Working with mechanics to coordinate vehicle repairs and maintenance.
• Updated and submitted an accident / Incidence Log to my managers.
• Ensured the Accident reporting sequence is followed as by all the drivers.
• Received bookings via mail, SMS or phone call and update them on the booking logs.
• Ensured all vehicles are fueled on a daily basis so as to carry out the duties assigned.
• Managing driver schedules and ensuring compliance with all relevant regulations and standards.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Archived documents from the Maintenance department.
• Ordered Materials for the Maintenance department.
• Maintained a database for the service requested by the customer i.e. SOR Tracker and Work Orders.
• Received and reviewed service requests and work orders submitted by the customer and determined the validity of the submitted Service Order.
• Filed all the daily documents and keep them readily accessible for inspections.
• Responsible for timely and accurate submission of daily, weekly, and monthly reports to senior management, site management, and the customer if required.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Served as a reliable point of contact for internal queries by employees demonstrating strong problem-solving skills to address any issues that arose.
• Provided valuable support to multiple departments as needed and balancing competing priorities effectively.

• Undertook online Training from Oregon State for Small Water Systems where later I was transferred to the water Department and assisted in Super chlorination of non-Potable water Tanks.
• Updated the daily reports and daily Water Monitoring Logs e.g. Point of Production, Point of use, Point of Issue, Treatment Worksheet Log and Daily Distribution Log.
• Coordinated and conducted trainings for new team members, overseeing onboarding details.
• Conducted research to assist with routine tasks and special projects.
• Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
• Kept files and records in management systems such as MS EXCEL as well as maintain document compliance.
• Updated the Key custodian log.
• Attended meetings on behalf of the Supervisor in absentia.
• Verified and kept records of incoming and outgoing shipments and prepared items for shipment.

Was transferred to continue with my duties as a Sr. Admin in a different site (FOB Walton).

• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Served as a reliable point of contact for different departments to address any issues that arose.
• Maintained a database for the service requested by the Military.
• Received and reviewed service requests and work orders submitted by the customer and determined the validity of the submitted Service Order.
• Filed all the daily documents and kept them readily accessible for inspections.
• Responsible for timely and accurate submission of daily, weekly, and monthly reports to senior management, site management, and the customer as required.
• Facilitated communication between various departments within the Camp, resulting in seamless coordination of operational activities.
• Trained other individuals on how to update both Service Order Request Tracker and the MSOW (Master Schedule Of Work).

As a result of my hard work I was promoted to a Sr. Administrative Assistant.

• Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
• Worked closely with the medics and maintained the vaccination records and physical tracker of the employees.