Summary
Overview
Work History
Education
Skills
Certification
Languages
HOBBIES
REFEREES
Timeline
Generic
KENNEDY KIPLIMO

KENNEDY KIPLIMO

Eldama Ravine, Baringo

Summary

A results-driven IT and Telecommunications Engineer with 7+ years of experience in network operations, telecommunications infrastructure, and customer support. Seeking to leverage expertise in networking, cybersecurity, and mobile technologies to contribute effectively to an innovative and dynamic organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

NOC/Customer Support Engineer

ISAT Africa Ltd FCZ
07.2023 - Current
  • Company Overview: ISAT Africa is an integrated communications services provider specializing in MNO services, broadcasting, rural connectivity, and fixed & mobile satellite (GEO/LEO).
  • Provisioning and commissioning of new links (Parallel Wireless, Baicell, Nuran, and VNL).
  • Ensuring 98% network availability and operational performance.
  • Monitoring key performance indicators (KPIs) and ensuring site compliance with SLAs.
  • Analyzing telco KPIs through hourly, daily, weekly, and monthly reports, identifying issues, and recommending solutions.
  • Proactively monitoring fiber and microwave (MW) backhauls for internet availability.
  • Providing technical support to regional engineers and contractors.
  • Key Responsibilities & Achievements:
  • 1. Mobile Network Operator (MNO) Services – MTN South Sudan, Orange DRC, MTN Zambia (2G/3G/4G)
  • 2. VSAT Operations
  • Working with iDirect, Newtec, Hughes, and various satellite antennas and broadcasting equipment.
  • Providing technical support for VSAT installation, commissioning, and troubleshooting RF issues.
  • Managing upgrades and downgrades based on customer requests.
  • Monitoring NMS systems for optimal performance and resolving anomalies.
  • Handling SCPC/DVB/Broadcast/collocated site activations and coordination with upstream providers.
  • Ensuring immediate resolution of customer issues and updating support teams accordingly.
  • 3. General Network Support, Ticketing & Reporting
  • Proactively monitoring networks to identify and resolve potential issues before service impact.
  • Managing ticketing, ensuring prompt resolution or escalation within SLAs.
  • Enhancing customer relationships to reduce churn rates.
  • Preparing and sharing Reasons for Outage (RFO) reports with relevant teams or customers.
  • Providing first-hand configuration, monitoring (Cacti, SolarWinds, Zabbix, probes), and support across East, Central, and West Africa, as well as submarine networks.
  • Maximizing network performance through monitoring, troubleshooting, and collaboration with network architects for optimization.
  • Generating and sharing daily, weekly, and monthly NOC/support reports.

Fixed Data Field Engineer

Com Twenty-One Ltd
10.2017 - 06.2023
  • Company Overview: (Safaricom fixed data Contractor)
  • Installation, support and Preventive maintenance of MSEs and Corporate Internet & MPLS Solutions: Wimax, Fiber, LTE, Microwave P2p, LTEover MPLS and SD-WAN setups for platinum clients including Banks.
  • VoIP & Telephony Solutions: E1/ISDN setup, SIP VoIP implementation and test.
  • Wireless Networks: Designed and installed WLAN/WAN for 3000+ users, PtP/PtMP microwave links, and enterprise Wi-Fi for Safaricom events.
  • BTS & Transmission Support: Huawei AR/PTN/SDH deployments, capacity analysis, fiber splicing, and structured cabling.
  • Project Management: Overseeing ICT projects, ensuring SLA compliance, and coordinating with partners and stakeholders.


Network Engineer

Iconet Solutions Ltd
09.2015 - 09.2017
  • Installed & maintained LAN/WAN, servers, and VoIP solutions.
  • Implemented CCTV, structured cabling, fiber termination, and Wimax upgrades.
  • Configured Cisco, MikroTik, and Huawei routers for enterprise clients.
  • Provided IT user support, email management, and cybersecurity oversight.


Education

BSc. - Telecommunication & Information Technology

Kenyatta University
Nairobi, Nairobi Province, Kenya
12-2015

Kenya Certificate of Secondary Education -

A.I.C Chebisaas High School
Eldoret, Uasin Gishu, Kenya
12-2010

Kenya Certificate of Primary Education -

Esageri A.IC Primary School
Eldama Ravine, Baringo, Kenya
12-2006

Skills

  • Telecommunications: Microwave (Radwin, Mimosa,Ubiquiti, Ceragon,Mimo),VSAT, LTE, SD-WAN
  • Networking: Cisco, MikroTik, Huawei (Routing, Switching, MPLS, OSPF, VLANs, IPsec)
  • VoIP & Telephony: SIP, PABX, IPBX (Cisco, Avaya, Yeastar)
  • Cybersecurity: Network security, penetration testing, firewall management
  • Project Management: ICT project tracking, SLA analysis, stakeholder coordination
  • Software & Scripting: Python, SQL, Linux administration

Certification

  • Cisco Certified Network Associate (CCNA)
  • Integrated Mobile & Cellular Technology – Emobilis (2G, 3G, 4G)
  • Fall Arrest Technician-Institute for work at height(2025)
  • VSAT GVF Training (2024)
  • Network Security – Cisco (2023)
  • Introduction to Cybersecurity – Cisco (2023)
  • Cybersecurity Specialist – IBM Security AppScan v8.7
  • Certified First Aider – Red Cross (2024)
  • Driving License (BCE) – Automobile Association of Kenya (2014)

Languages

English & Swahili (Professional)

HOBBIES

  • Research
  • Travelling
  • Voluntary Work
  • Watching Tech Documentaries


REFEREES

Referees 


Eng. Mark Kipkapto ;Technical Manager, ISAT Africa

Email: mkipkapto@isatafrica.com 

Mobile: +254 720 623 057


Mr.Bill Nyaigoti; Operation Manager Engineering Dept-com21 Ltd

Email: bnyaigoti@com21.co.ke

Mobile: 0721944544


Eng. Alfred Tanui ;RAN Field Operations, Safaricom Ltd

Email: Atanui@safaricom.co.ke 

Mobile: +254 723 794 241

Timeline

NOC/Customer Support Engineer

ISAT Africa Ltd FCZ
07.2023 - Current

Fixed Data Field Engineer

Com Twenty-One Ltd
10.2017 - 06.2023

Network Engineer

Iconet Solutions Ltd
09.2015 - 09.2017

BSc. - Telecommunication & Information Technology

Kenyatta University

Kenya Certificate of Secondary Education -

A.I.C Chebisaas High School

Kenya Certificate of Primary Education -

Esageri A.IC Primary School

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KENNEDY KIPLIMO