KENNEDY KIMWELE
MWINGI
Summary
I am a motivated and responsible person seeking to utilize my professional and technical skills developed through work experiences in the telecommunications industry. I seek to expand my learning, knowledge and skills while making significant contribution to the success of the company and to improve, gain knowledge on practical work experience while providing solutions in a creative and effective manner at a challenging position.
Overview
3
3
years of professional experience
Work History
Field Operations Supervisor
Adrian Kenya
02.2024 - Current
- I supervise a team of technicians, maintaining quality work standards and promoting safe practices in the field.
- Planned and oversaw team operations in Kitengela region.
- Conducts regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Assess employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Maintain accurate documentation of field activities, facilitating efficient reporting and analysis of results.
- Maintained optimal levels of fiber network service through effective assessments, oversight, and problem solving.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Promote safety protocol adherence for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Trained technicians on safety, task prioritization and project management techniques.
- Monitoring team performance to assess training requirements and areas in need of improvement.
- Met with senior management to determine needs and develop roadmaps.
- Created and implemented plans to maximize efficiency of technicians.
FTTH Service Delivery
ADRIAN KENYA
09.2023 - 02.2024
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Support home fiber customers by troubleshooting customer end network issues
- Resolve, repair and install safaricom fiber home network systems, ensuring that they work properly
- Coordinate with dispatch teams to ensure quality customer service
- Relay network status, feedback and instructions
- OHS ambassador
- Contributed to project success by assisting in the planning, installation, and commissioning of new fiber optic networks.
- Demonstrated adaptability to emerging technologies in the field by staying updated on latest advancements in optical communication systems.
- Expedited service restoration times after outages using adept problem-solving skills and knowledge of fiber network architecture.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
FTTH TECHNICIAN
F-LINK TECHNOLOGIES
01.2023 - 08.2023
- Fiber roll out and maintenance
- Install, configure and fix CPE's
- Network optimization - Monitor system and network performance
- Splice fiber optic cables
- Fault maintenance (RCA/RFO)
- Prepare & submit technical regular reports to reporting heads
- Site inspections and regular routine checks
- Provide technical support or training for systems and networks
- Troubleshoot and resolve escalations
- Study/monitor devices to pick any potential issues.
Graduate Trainee Engineer
Huawei
06.2022 - 12.2022
- Service operation center/NOC/NMC Operator
- Delivered Huawei Smart Care (SOC )Solution for Safaricom MBB/FBB quality monitoring
- Contributed to successful project completion by providing timely and accurate progress reports to management.
- Performed initial investigation and diagnosis of problems, escalating complex issues to support or R&D.
- KPI trends analysis
- Documented incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
- UAT process management
- Escalate unresolved tickets to RND,TAC, GTAC within SLA
- Assisted with the implementation of changes and updates to the platform infrastructure as directed by team leads.
- Optimized existing systems by employing advanced troubleshooting techniques and root cause analysis methods.
- xDR drilldown to identify RCA/RFO for MBB/FBB links
- Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage in the SOC.
- SOC platform development and User support
- Maintain up-to-date knowledge of storage technologies, industry trends, and best practices.
- Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
- Contribute to the development and improvement of SOC processes and procedures.
INTERN
ELINK NETWORKS
12.2021 - 06.2022
- Commissioning FTTX service access nodes (ONTs, ONU, Switches)
- Network planning and optimization
- Fiber fusion splicing
- Customer experience support.
Education
Bachelor of Science - Computer And Information Sciences
MOI UNIVERSITY
Eldoret, Uasin Gishu, Kenya12.2021
High School Diploma -
KISASI SECONDARY SCHOOL
11.2015
Skills
- Link cutover
- FBB Link Traffic monitoring
- FTTX Planning, roll out, maintenance
- Fault analysis (RCA/RFO)
- SLA management
- KPI monitoring
- NOC management
- EHS & Quality control
- Core Network
- Project Management
- Fiber optic fusion splicing
- Excellent soft skills
Achievements
- Huawei SOC project for customer Safaricom. Delivered Smart care Solution for Quality of Service Monitoring for both MBB, FBB & RAN networks.
- Huawei Management Training Program graduate
- Huawei FTTX projects implemetation using project smart tools.
Personal Information
- Date of Birth: 1999
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Referees
- Ms. Eva Kariuki, Project Manager, Adrian Kenya, +254725526769
- Julius Mulaki, Regional Network Optimization (RNO), Safaricom, +254721563320, jmulaki@safaricom.co.ke
- Charles Mwendwa Mutiso, Product Technology Engineer, Huawei, +254719536520, charles.mwendwa1@huawei.com
- Mwendwa Mulaki, Managed Services Cluster Head, Nokia, +254722343966, mwendwab@gmail.com
Timeline
Field Operations Supervisor
Adrian Kenya
02.2024 - Current
FTTH Service Delivery
ADRIAN KENYA
09.2023 - 02.2024
FTTH TECHNICIAN
F-LINK TECHNOLOGIES
01.2023 - 08.2023
Graduate Trainee Engineer
Huawei
06.2022 - 12.2022
INTERN
ELINK NETWORKS
12.2021 - 06.2022
Bachelor of Science - Computer And Information Sciences
MOI UNIVERSITY
High School Diploma -
KISASI SECONDARY SCHOOL
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