KENNEDY KARIUKI
Nairobi
Summary
Results-driven IT Systems Specialist with over five years of experience in network design, deployment, and customer training. Highly skilled in configuring Cisco-based networks, optimizing performance, and managing technical projects from concept to completion. Proficient in leveraging Microsoft Office Suite and MS 365 apps to create technical reports, analyze large datasets, and deliver actionable insights through Power BI dashboards. Adept at supervising teams, ensuring resource efficiency, and monitoring compliance with established guidelines. Demonstrates exceptional ability to deliver tailored training to intergenerational clients, fostering technology adoption and increasing user proficiency. Certified CCNA professional with expertise in Python scripting for automation, committed to driving innovative IT solutions and enhancing organizational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Systems Specialist
FGEE Technology Ltd
Nairobi, Kenya
04.2022 - Current
- Designed, deployed, and configured over eight enterprise network projects, ensuring compliance with contractual obligations, and optimized resource utilization.
- Delivered in-person and remote training sessions to over 150 clients, including intergenerational groups, on network infrastructure use and troubleshooting, achieving a 98% satisfaction rate.
- Supervised teams of five to eight members on IT projects, including training staff to monitor and maintain systems post-deployment.
- Oversaw the responsible allocation of resources in alignment with organizational policies, ensuring zero wastage, and adherence to established guidelines.
Network Infrastructure Supervisor
FGEE Technology Ltd
Nairobi, Kenya
02.2022 - Current
- Directed network design and deployment projects, integrating Cisco routers and switches to meet diverse business needs, increasing network efficiency by 20%.
- Created comprehensive technical documentation and project reports using Microsoft Word, detailing network configurations, project milestones, and compliance checklists.
- Provided customer support, resolving over 200 tickets monthly, and reducing downtime for end users by 40%.
- Implemented interactive Power BI dashboards to track network performance, enabling data-driven decisions for clients.
Data Analytics and Automation Specialist
Freelance Projects
Nairobi, Kenya
01.2021 - Current
- Used Python to automate data cleaning and analysis tasks, saving 15 hours of manual work per week for a small business client.
- Processed large datasets using MS Excel to generate insights, enabling clients to make strategic business decisions.
- Designed and shared interactive dashboards in Power BI, presenting actionable insights for stakeholders.
Technical Training Specialist
FGEE Technology Ltd
Nairobi, Kenya
04.2019 - Current
- Delivered customized training programs to clients with limited computer literacy, improving their proficiency in system use by 60%.
- Designed and implemented interactive guides and video tutorials to simplify complex IT concepts for users.
- Collaborated with intergenerational teams to support system adoption and ensure seamless transitions to new technologies.
Education
Bachelor of Engineering - Geospatial Engineering
Technical University of Kenya
12.2019
Some College (No Degree) - Data Science
ALX Africa
Nairobi, KenyaSkills
- Network Deployment
- Resource Management
- Technical Training
- Data Analysis
- Dashboard Creation
- Technical troubleshooting
- Incident management
- Systems analysis
Certification
CCNA 02/2022
Accomplishments
- Led the successful installation, configuration, and commissioning of Video Conference Systems (YeaLink and Logitech) for Nyandarua County Assembly and the Green Belt Movement, enabling seamless online collaboration and improving meeting efficiency by 50%.
- Designed and deployed a state-of-the-art data center for KTDA headquarters in Nairobi, ensuring high availability, enhanced data security, and scalability to meet growing organizational needs.
- Spearheaded the implementation of the E-Parliament System for Nyandarua County Assembly, driving digital transformation and streamlining legislative processes, resulting in a 40% reduction in administrative workload.
- Managed the installation and configuration of Cisco network infrastructure for multiple corporate clients, including Ngamia Haulers Platform, achieving 20% better network reliability and end-user satisfaction.
- Collaborated with a team of five to design, deploy, and upgrade the KASNEB Data Center, implementing robust security measures and improving operational efficiency.
- Troubleshot complex network issues across Linux and Windows server environments, reducing system downtime by 30% and improving reliability.
- Delivered end-user training on deployed systems, enhancing client proficiency and reducing post-deployment support requests by 25%.
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
IT Systems Specialist
FGEE Technology Ltd
04.2022 - Current
Network Infrastructure Supervisor
FGEE Technology Ltd
02.2022 - Current
Data Analytics and Automation Specialist
Freelance Projects
01.2021 - Current
Technical Training Specialist
FGEE Technology Ltd
04.2019 - Current
Bachelor of Engineering - Geospatial Engineering
Technical University of Kenya
Some College (No Degree) - Data Science
ALX Africa
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