Ken Mutuma Gitije

I am skilled branch manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. I have been successful in leading every facet of new and ongoing business operations. I am a strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. I am a motivated bank manager passionate about providing excellent customer service and exceeding expectations. I am a talented professional well-versed in service marketing and credit offerings. I inspire staff loyalty through strong leadership and communication skills. I am self-motivated with knowledge in sales and branch management, loan management and general bank operations. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.

I have detailed knowledge of banking procedures and policy principles at various levels. I am knowledgeable and competent about branch banking in areas that include personal banking, premium banking, business and corporate banking. I am conversant with both KYC and AML policies. I can take the initiative about improving operations and responding to client demands. I am an effective team player with excellent interpersonal skills with ability to create and drive a high-performance culture .I am adept at establishing and maintaining strong business relationships and harnessing new and existing opportunities to grow the business. I have outstanding ability to work comfortably and efficiently within a challenging, changing, and high stress environment while exercising flexibility and teamwork. I am a skilled problem solver, able to effectively handle difficult situations. I have acquired ability to prepare and interpret financial statements. I have acquired leadership and managerial abilities over more than 16 years’ experience in a busy financial environment. I am results-driven experienced in financial statement review, auditing and reporting. I am well-versed in producing reports, evaluating department operations and handling month- and year-end closings. I am meticulous, conscientious and methodical in approach.

• Increased monthly revenue by 40% through implementation of strategic initiatives.
• Improved loan production by 115% in a span of 3years.
• Received the “best branch in customer excellence Award” for exemplary performance and recognition for being the best branch in customer growth and service.
• Repeatedly received recognition from superiors for excellence in service.
• Supervised a successful team of 12 staff members.